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Can't get Settings or Quick access to show #36521

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briankorteweg opened this issue Dec 22, 2024 · 4 comments
Open

Can't get Settings or Quick access to show #36521

briankorteweg opened this issue Dec 22, 2024 · 4 comments
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Issue-Bug Something isn't working Needs-Team-Response An issue author responded so the team needs to follow up Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams

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@briankorteweg
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Microsoft PowerToys version

0.87.1

Installation method

Microsoft Store, PowerToys auto-update, GitHub

Running as admin

Yes

Area(s) with issue?

General, PowerToys Run

Steps to reproduce

Tried installing, reinstalling. Was previously working. I updated and I remember seeing some error associated with the Everything plugin but I assume that reinstalling / uninstalling would negate that. Deleted all files in between.

The settings and the quick access just don't open. I can right click the tray icon, but none of the options work aside from Documentation.
The error I get in the event viewer seems relevant:
Faulting application name: PowerToys.Settings.exe, version: 0.87.1.0, time stamp: 0x67200000
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1645, time stamp: 0x630193b4
Exception code: 0xc0000602
Fault offset: 0x000000000010b362
Faulting process id: 0x4b04
Faulting application start time: 0x01db54afe4ade27d
Faulting application path: C:\Users\username\AppData\Local\PowerToys\WinUI3Apps\PowerToys.Settings.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 93ce4753-e679-4b58-a2ef-eb6f61285a90
Faulting package full name:
Faulting package-relative application ID:

✔️ Expected Behavior

No response

❌ Actual Behavior

Can't open PowerToys Run. FancyZones seems to still function. Settings are unaccessible.

Other Software

No response

@briankorteweg briankorteweg added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Dec 22, 2024
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We've found some similar issues:

If any of the above are duplicates, please consider closing this issue out and adding additional context in the original issue.

Note: You can give me feedback by 👍 or 👎 this comment.

@jaimecbernardo
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/bugreport

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Dec 23, 2024
@jaimecbernardo
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Although ,if you can't access Settings, that might be hard to do 🤔
You can launch PowerToys\Tools\PowerToys.BugReportTool.exe directly, it should generate a bug report on your desktop.

@briankorteweg
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Got it, took a min but after nothing happened for 60 seconds it appeared.
PowerToysReport_2024-12-23-09-23-45.zip

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Dec 23, 2024
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Labels
Issue-Bug Something isn't working Needs-Team-Response An issue author responded so the team needs to follow up Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams
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