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it disconnects from time to time #73

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hashemsellat opened this issue Jul 9, 2017 · 5 comments
Open

it disconnects from time to time #73

hashemsellat opened this issue Jul 9, 2017 · 5 comments

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@hashemsellat
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hashemsellat commented Jul 9, 2017

System info

Entry Details
OS ubuntu 16.04
Kernel version 4.8.0-58-generic
New install yes
DKMS no
Compiler gcc (Ubuntu 5.4.0-6ubuntu1~16.04.4) 5.4.0 20160609

Devince info

Device ID: 0e8d:763f

General info:

#block starts
03:00.0 Network controller: MEDIATEK Corp. MT7630e 802.11bgn Wireless Network Adapter
	Subsystem: Foxconn International, Inc. MT7630e 802.11bgn Wireless Network Adapter
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Interrupt: pin A routed to IRQ 17
	Region 0: Memory at f7900000 (32-bit, non-prefetchable) [size=1M]
	Capabilities: <access denied>
	Kernel driver in use: mt7630e
	Kernel modules: mt7630e

04:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTL8411 PCI Express Card Reader (rev 01)
	Subsystem: ASUSTeK Computer Inc. RTL8411 PCI Express Card Reader
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Interrupt: pin B routed to IRQ 26
	Region 0: Memory at f7800000 (32-bit, non-prefetchable) [size=64K]
	Capabilities: <access denied>
	Kernel driver in use: rtsx_pci
	Kernel modules: rtsx_pci

#block ends

Bluetooth stats:

#block starts
0: phy0: Wireless LAN
	Soft blocked: no
	Hard blocked: no
1: asus-wlan: Wireless LAN
	Soft blocked: no
	Hard blocked: no
2: asus-bluetooth: Bluetooth
	Soft blocked: no
	Hard blocked: no
12: hci0: Bluetooth
	Soft blocked: no
	Hard blocked: no

#block ends

#block ends

What didn't work?

while it's connected to a wifi network suddenly it disconnects and I'm not able to reconnect until waking up from a suspend or reboot.

What did you try?

nothing

Error code:

#block starts
[please include error code in this block]
#block ends

Additional info

that problem is less common on windows especially the new versions of the driver

@hashemsellat
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Bluetooth driver couldn't be installed, I don't know if that affects wifi in a way or another , it gives me this error
Unable to find a source package for linux-hwe

@HH-1
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HH-1 commented Jul 13, 2017

I've always had this issue (one year+). Sometimes, I also stay connected but I can't load any page.
Instead of rebooting, the command sudo service network-manager restart will do the job most of the time (if you are using network-manager).
I have the bluetooth installed.

@hashemsellat
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that didn't work :(

@AlaaAlnatour
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this is a common problem of all asus laptops
I have the same problem asus X550LB

@GiridharKarnik
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Is there anything that we can do about this? I don't know where to start.

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4 participants