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Unable to restore NCP instance backup with ncp-restore #1883

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OfficialMuffin opened this issue Mar 13, 2024 · 1 comment
Closed

Unable to restore NCP instance backup with ncp-restore #1883

OfficialMuffin opened this issue Mar 13, 2024 · 1 comment
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@theCalcaholic

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@OfficialMuffin
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OfficialMuffin commented Mar 13, 2024 •
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On a fresh installation of v1.53.1, I am trying to recover my nextcloudpi instance but I run into an error:

[ nc-restore ] (Wed Mar 13 19:53:22 GMT 2024)
check free space...
extracting backup file /home/nick/nextcloud-bkp_20240301_1709251203.tar.gz...
restore files...
DATA CONFLICT! Your old '/var/www/nextcloud/data' directory can be found in '/var/www/nextcloud/.data_2024-03-13T1710359621' after the restore script is done. The new '/var/www/nextcloud/data' directory will be restored from the backup. You can manually merge these directories with this command (run nc-fix-permissions and nc-scan afterwards): cp -rn '/var/www/nextcloud/.data_2024-03-13T1710359621/'* '/var/www/nextcloud/.data_2024-03-13T1710359621/'.[!.]* '/var/www/nextcloud/data/'
Restoring old '/var/www/nextcloud/data' to '/var/www/nextcloud/.data_2024-03-13T1710359621'...
restore database...
ERROR 1062 (23000) at line 2638: Duplicate entry '2-f98fa29f95a6e9ba8c7a1bdfd8054a51' for key 'fs_storage_path_hash'
Error restoring nextcloud database
Cleanup...

System information

NextcloudPi diagnostics 

Nextcloud or one of the apps require upgrade - only a limited number of commands are available
You may use your browser or the occ upgrade command to do the upgrade
grep: /etc/apache2/sites-available/nextcloud.conf: No such file or directory
NextcloudPi version  v1.53.1
NextcloudPi image    NextcloudPi_RaspberryPi_v1.53.1.img
OS                   Debian GNU/Linux 11. 5.15.61-v8+ (aarch64)
automount            no
USB devices          sda
datadir              /var/www/nextcloud/data
data in SD           yes
data filesystem      ext2/ext3
data disk usage      4.5G/110G
rootfs usage         4.5G/110G
swapfile             /var/swap
dbdir                /var/lib/mysql
Nextcloud check      ok
Nextcloud version    27.1.7.2
HTTPD service        up
PHP service          up
MariaDB service      up
Redis service        up
HPB service          down
Postfix service      up
Internet check       ok
Public IPv4          ***REMOVED SENSITIVE VALUE***
Public IPv6          ***REMOVED SENSITIVE VALUE***
Port 80              closed
Port 443             closed
IP                   ***REMOVED SENSITIVE VALUE***
Gateway              ***REMOVED SENSITIVE VALUE***
Interface            wlan0
Certificates         ***REMOVED SENSITIVE VALUE***
NAT loopback         no
Uptime               45min
Nextcloud configuration 

Nextcloud or one of the apps require upgrade - only a limited number of commands are available
You may use your browser or the occ upgrade command to do the upgrade
{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": {
            "0": "localhost",
            "7": "nextcloudpi",
            "5": "nextcloudpi.local",
            "8": "nextcloudpi.lan",
            "3": "next",
            "1": "192.168.1.130",
            "14": "next",
        },
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "27.1.6.2",
        "overwrite.cli.url": "https:\/\/next\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "tempdirectory": "\/var\/www\/nextcloud\/data\/tmp",
        "mail_smtpmode": "sendmail",
        "mail_smtpauthtype": "LOGIN",
        "preview_max_x": "2048",
        "preview_max_y": "2048",
        "jpeg_quality": "60",
        "overwriteprotocol": "https",
        "default_phone_region": "GB",
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "loglevel": "2",
        "log_type": "file",
        "maintenance": true,
        "mail_sendmailmode": "smtp",
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [
            "Users",
            "admin"
        ],
        "twofactor_enforced_excluded_groups": [],
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "htaccess.RewriteBase": "\/",
        "logfile": "\/var\/www\/nextcloud\/data\/nextcloud.log",
        "data-fingerprint": "af4d54d3679aa4562196dde93e015500",
        "ncd_admin_settings": {
            "ncd_disable_bt": "1"
        },
        "theme": "",
        "app_install_overwrite": [
            "duplicatefinder",
            "keeporsweep"
        ]
    }
}
HTTPd logs 

[Wed Mar 13 19:42:14.999124 2024] [authnz_external:error] [pid 39514:tid 547780280704] [remote 192.168.1.176:38554] AuthExtern pwauth [/usr/sbin/pwauth]: Failed (1) for user ncp, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:14.999249 2024] [auth_basic:error] [pid 39514:tid 547780280704] [remote 192.168.1.176:38554] AH01617: user ncp: authentication failure for "/img/loading-small.gif": Password Mismatch, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:15.001214 2024] [authnz_external:error] [pid 39514:tid 547805507968] [remote 192.168.1.176:38554] AuthExtern pwauth [/usr/sbin/pwauth]: Failed (1) for user ncp, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:15.001300 2024] [auth_basic:error] [pid 39514:tid 547805507968] [remote 192.168.1.176:38554] AH01617: user ncp: authentication failure for "/js/ncp.js": Password Mismatch, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:15.017178 2024] [authnz_external:error] [pid 39514:tid 547813917056] [remote 192.168.1.176:38554] AuthExtern pwauth [/usr/sbin/pwauth]: Failed (1) for user ncp, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:15.017261 2024] [auth_basic:error] [pid 39514:tid 547813917056] [remote 192.168.1.176:38554] AH01617: user ncp: authentication failure for "/js/minified.js": Password Mismatch, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:15.077155 2024] [authnz_external:error] [pid 39514:tid 547788689792] [remote 192.168.1.176:38554] AuthExtern pwauth [/usr/sbin/pwauth]: Failed (1) for user ncp, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:15.077267 2024] [auth_basic:error] [pid 39514:tid 547788689792] [remote 192.168.1.176:38554] AH01617: user ncp: authentication failure for "/img/ncp-logo.svg": Password Mismatch, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:15.097683 2024] [authnz_external:error] [pid 39514:tid 547797098880] [remote 192.168.1.176:38554] AuthExtern pwauth [/usr/sbin/pwauth]: Failed (1) for user ncp, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:15.097765 2024] [auth_basic:error] [pid 39514:tid 547797098880] [remote 192.168.1.176:38554] AH01617: user ncp: authentication failure for "/css/ncp.css": Password Mismatch, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:26.870255 2024] [authnz_external:error] [pid 38918:tid 547898007936] [remote 192.168.1.176:38555] AuthExtern pwauth [/usr/sbin/pwauth]: Failed (1) for user ncp, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:26.870373 2024] [auth_basic:error] [pid 38918:tid 547898007936] [remote 192.168.1.176:38555] AH01617: user ncp: authentication failure for "/img/ncp-logo.svg": Password Mismatch, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:26.891878 2024] [authnz_external:error] [pid 38918:tid 547889598848] [remote 192.168.1.176:38555] AuthExtern pwauth [/usr/sbin/pwauth]: Failed (1) for user ncp, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:26.891983 2024] [auth_basic:error] [pid 38918:tid 547889598848] [remote 192.168.1.176:38555] AH01617: user ncp: authentication failure for "/css/ncp.css": Password Mismatch, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:26.951539 2024] [authnz_external:error] [pid 38918:tid 547923202432] [remote 192.168.1.176:38555] AuthExtern pwauth [/usr/sbin/pwauth]: Failed (1) for user ncp, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:26.951624 2024] [auth_basic:error] [pid 38918:tid 547923202432] [remote 192.168.1.176:38555] AH01617: user ncp: authentication failure for "/js/ncp.js": Password Mismatch, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:26.954338 2024] [authnz_external:error] [pid 38918:tid 547906417024] [remote 192.168.1.176:38555] AuthExtern pwauth [/usr/sbin/pwauth]: Failed (1) for user ncp, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:26.954403 2024] [auth_basic:error] [pid 38918:tid 547906417024] [remote 192.168.1.176:38555] AH01617: user ncp: authentication failure for "/js/minified.js": Password Mismatch, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:26.957166 2024] [authnz_external:error] [pid 38918:tid 547729826176] [remote 192.168.1.176:38555] AuthExtern pwauth [/usr/sbin/pwauth]: Failed (1) for user ncp, referer: https://192.168.1.184:4443/
[Wed Mar 13 19:42:26.957241 2024] [auth_basic:error] [pid 38918:tid 547729826176] [remote 192.168.1.176:38555] AH01617: user ncp: authentication failure for "/img/loading-small.gif": Password Mismatch, referer: https://192.168.1.184:4443/
Database logs 

tail: cannot open '/var/log/mysql/*.log' for reading: No such file or directory
Nextcloud logs 

{"reqId":"T1EhTuG68S4gdtToxzUm","level":2,"time":"2024-03-13T19:55:01+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Temporary directory /var/www/nextcloud/data/tmp is not present or writable","userAgent":"--","version":"27.1.6.2","data":[]}
{"reqId":"ZMGwQrzPnXvrtZJ2cujC","level":2,"time":"2024-03-13T20:00:01+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Temporary directory /var/www/nextcloud/data/tmp is not present or writable","userAgent":"--","version":"27.1.6.2","data":[]}
{"reqId":"ha7iOvmX7UIVoFTrQ7LQ","level":2,"time":"2024-03-13T20:05:02+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Temporary directory /var/www/nextcloud/data/tmp is not present or writable","userAgent":"--","version":"27.1.6.2","data":[]}
{"reqId":"CzwFtwdrgyaCuSFRZ9eA","level":2,"time":"2024-03-13T20:10:01+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Temporary directory /var/www/nextcloud/data/tmp is not present or writable","userAgent":"--","version":"27.1.6.2","data":[]}
{"reqId":"TDA0fSdUEePaNvHqKx8n","level":2,"time":"2024-03-13T20:15:02+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Temporary directory /var/www/nextcloud/data/tmp is not present or writable","userAgent":"--","version":"27.1.6.2","data":[]}
{"reqId":"QXmiF2kEMZTJoxcZMh7D","level":2,"time":"2024-03-13T20:17:44+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Temporary directory /var/www/nextcloud/data/tmp is not present or writable","userAgent":"--","version":"27.1.6.2","data":[]}
{"reqId":"3SVgjppfed38K1xYs4hS","level":2,"time":"2024-03-13T20:17:46+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Temporary directory /var/www/nextcloud/data/tmp is not present or writable","userAgent":"--","version":"27.1.6.2","data":[]}
{"reqId":"VK91fN5KpSqNYcKo6jI4","level":2,"time":"2024-03-13T20:17:47+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Temporary directory /var/www/nextcloud/data/tmp is not present or writable","userAgent":"--","version":"27.1.6.2","data":[]}
{"reqId":"9zHQlHFgIsmEpj0r8MGy","level":2,"time":"2024-03-13T20:17:52+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"Temporary directory /var/www/nextcloud/data/tmp is not present or writable","userAgent":"--","version":"27.1.6.2","data":[]}
@OfficialMuffin OfficialMuffin mentioned this issue Mar 13, 2024
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@theCalcaholic
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theCalcaholic commented Nov 6, 2024 •
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Sorry for the late reply. I assume you have found a solution by now. If not, you could try this:

That looks like your database wasn't really empty or you have an issue in your previous database. I'd recommend editing the backup (specifically delete line 2638 from the file nextcloud-sqlbkp_<some-numbers>.bak inside the backup file) and try if the backup succeeds after that.

I don't think it's a bug in NCP though, so I will close the ticket for now (feel free to respond though).

@theCalcaholic theCalcaholic self-assigned this Nov 6, 2024
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@theCalcaholic @OfficialMuffin