[Bug]: Error while getting quota info, using root quota #55115
Description
⚠️ This issue respects the following points: ⚠️
- This is a bug, not a question or a configuration/webserver/proxy issue.
- This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
- Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
- I agree to follow Nextcloud's Code of Conduct.
Bug description
After the update from 30.0.14 to 30.0.15 I've started to observe the warning Error while getting quota info, using root quota in the logs.
Steps to reproduce
I see the warning Error while getting quota info, using root quota in the logs.
Expected behavior
No warning
Nextcloud Server version
30
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.3
Web server
Apache (supported)
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
Updated from a MINOR version (ex. 32.0.1 to 32.0.2)
Are you using the Nextcloud Server Encryption module?
None
What user-backends are you using?
- Default user-backend (database)
- LDAP/ Active Directory
- SSO - SAML
- Other
Configuration report
List of activated Apps
Nextcloud Signing status
Nextcloud Logs
{"reqId":"****","level":2,"time":"2025-09-13T20:29:16+03:00","remoteAddr":"****","user":"username","app":"no app in context","method":"PROPFIND","url":"/remote.php/dav/files/username/","message":"Error while getting quota info, using root quota","userAgent":"Mozilla/5.0 (Windows) mirall/3.17.1 (build 20250818) (Nextcloud, windows-10.0.22631 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"30.0.15.1","clientReqId":"******","exception":{"Exception":"OCP\\Files\\StorageNotAvailableException","Message":"File by id 859947 not found","Code":0,"Trace":[{"file":"/www/html/nextcloud/lib/private/Files/Storage/Wrapper/Jail.php","line":321,"function":"free_space","class":"OC\\Files\\Storage\\FailedStorage","type":"->"},{"file":"/www/html/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":316,"function":"free_space","class":"OC\\Files\\Storage\\Wrapper\\Jail","type":"->"},{"file":"/www/html/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":316,"function":"free_space","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/www/html/nextcloud/lib/private/legacy/OC_Helper.php","line":514,"function":"free_space","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/www/html/nextcloud/apps/dav/lib/Connector/Sabre/Directory.php","line":302,"function":"getStorageInfo","class":"OC_Helper","type":"::"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":764,"function":"getQuotaInfo","class":"OCA\\DAV\\Connector\\Sabre\\Directory","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/PropFind.php","line":95,"function":"Sabre\\DAV\\{closure}","class":"Sabre\\DAV\\CorePlugin","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":763,"function":"handle","class":"Sabre\\DAV\\PropFind","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"propFind","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1052,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":984,"function":"getPropertiesByNode","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1662,"function":"getPropertiesIteratorForPath","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1647,"function":"writeMultiStatus","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":346,"function":"generateMultiStatus","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPropFind","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/apps/dav/lib/Server.php","line":379,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/www/html/nextcloud/apps/dav/appinfo/v2/remote.php","line":19,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/remote.php","line":146,"args":["/www/html/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/www/html/nextcloud/lib/private/Files/Storage/FailedStorage.php","Line":134,"Hint":"Storage is temporarily not available","Previous":{"Exception":"OCP\\Files\\NotFoundException","Message":"File by id 859947 not found","Code":0,"Trace":[{"file":"/www/html/nextcloud/apps/files_sharing/lib/SharedStorage.php","line":559,"function":"init","class":"OCA\\Files_Sharing\\SharedStorage","type":"->"},{"file":"/www/html/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":479,"function":"getWrapperStorage","class":"OCA\\Files_Sharing\\SharedStorage","type":"->"},{"file":"/www/html/nextcloud/apps/files_sharing/lib/SharedStorage.php","line":219,"function":"instanceOfStorage","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/www/html/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":479,"function":"instanceOfStorage","class":"OCA\\Files_Sharing\\SharedStorage","type":"->"},{"file":"/www/html/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":479,"function":"instanceOfStorage","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/www/html/nextcloud/lib/private/legacy/OC_Helper.php","line":509,"function":"instanceOfStorage","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/www/html/nextcloud/apps/dav/lib/Connector/Sabre/Directory.php","line":302,"function":"getStorageInfo","class":"OC_Helper","type":"::"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":764,"function":"getQuotaInfo","class":"OCA\\DAV\\Connector\\Sabre\\Directory","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/PropFind.php","line":95,"function":"Sabre\\DAV\\{closure}","class":"Sabre\\DAV\\CorePlugin","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":763,"function":"handle","class":"Sabre\\DAV\\PropFind","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"propFind","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1052,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":984,"function":"getPropertiesByNode","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1662,"function":"getPropertiesIteratorForPath","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1647,"function":"writeMultiStatus","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":346,"function":"generateMultiStatus","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPropFind","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/www/html/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/apps/dav/lib/Server.php","line":379,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/www/html/nextcloud/apps/dav/appinfo/v2/remote.php","line":19,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/www/html/nextcloud/remote.php","line":146,"args":["/www/html/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/www/html/nextcloud/apps/files_sharing/lib/SharedStorage.php","Line":153},"message":"Error while getting quota info, using root quota","exception":[],"CustomMessage":"Error while getting quota info, using root quota"},"id":"68c5bdc2e31f9"}
Additional info
I use groupfolders app.