[Bug]: Unable to play .mov video files

[surapuramakhil]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

Settings.js:12 OCA.Files.Settings initialized
index.mjs:54 could not invoke event listener TypeError: Cannot read properties of undefined (reading '$props')
    at Ie.setPresets (TypeFilter.ts:127:30)
    at Ie.reset (TypeFilter.ts:123:14)
    at filters.ts:83:24
    at index.mjs:52:9
    at Array.forEach (<anonymous>)
    at s.emit (index.mjs:49:14)
    at o.emit (index.mjs:25:14)
    at h (index.mjs:93:12)
    at o.showView (Navigation.vue:120:13)
    at o.beforeMount (Navigation.vue:95:14)
(anonymous) @ index.mjs:54
Sidebar.js:19 OCA.Files.Sidebar initialized
ShareSearch.js:16 OCA.Sharing.ShareSearch initialized
ExternalLinkActions.js:16 OCA.Sharing.ExternalLinkActions initialized
ExternalShareActions.js:16 OCA.Sharing.ExternalShareActions initialized
cfg_share_links-regRenameLink.mjs?v=31979727-0:2 CfgShareLinks: RenameLink init
cfg_share_links-regNewLink.mjs?v=31979727-0:3 CfgShareLinks: NewLink init
comments-app.js:15 OCA.Comments.View initialized
search.js:22 Initializing unified search plugin-filters from talk
session-heartbeat.js:83 session heartbeat polling started
cfg_share_links-regRenameLink.mjs?v=31979727-0:2 CfgShareLinks: Registering rename action
FilesListHeader.vue:40 Mounted note-to-recipient
FilesListHeader.vue:40 Mounted collective
FilesListHeader.vue:40 Mounted workspace
FilesListHeader.vue:40 Mounted recommendations
/apps/notifications/js/style-CmLvDuwV.chunk.mjs:1 
            
            
           Failed to load resource: the server responded with a status of 404 ()
FilesListHeader.vue:40 Mounted note-to-recipient
FilesListHeader.vue:40 Mounted collective
FilesListHeader.vue:40 Mounted workspace
FilesListHeader.vue:40 Mounted recommendations
Settings.js:24 A setting with the same name is already registered
register @ Settings.js:24
Viewer.vue:645 File info for /Photos/2025-04-24 10-05-48.mov fetched Object
Viewer.vue:653 Could not open file /Photos/2025-04-24 10-05-48.mov AbortError: signal is aborted without reason
    at r.cancel (CancelableRequest.js:48:28)
    at r.cleanup (Viewer.vue:1005:1)
    at r.file (Viewer.vue:473:1)
    at os (vue.runtime.esm.js:3033:30)
    at e.run (vue.runtime.esm.js:3550:45)
    at $3 (vue.runtime.esm.js:4141:17)
    at Array.<anonymous> (vue.runtime.esm.js:3159:20)
    at un (vue.runtime.esm.js:3081:17)
openFile @ Viewer.vue:653
Viewer.vue:645 File info for /Photos/IMG_2898.MOV fetched Object
Viewer.vue:653 Could not open file /Photos/IMG_2898.MOV TypeError: e[s].localeCompare is not a function
    at Z5 (fileUtils.ts:81:21)
    at Viewer.vue:728:1
    at Array.sort (<anonymous>)
    at r.openFileInfo (Viewer.vue:728:1)
    at async r.openFile (Viewer.vue:646:1)
openFile @ Viewer.vue:653
ApprovalTab.vue:75 [Approval] sidebar tab update i
SharingTab.vue:277 Processed 1 link share(s)
SharingTab.vue:278 Processed 0 share(s)
SharingInput.vue:309 recommendations Array(0)
NcButton.mjs:181 You need to fill either the text or the ariaLabel props in the button component. Object o
render @ NcButton.mjs:181
SharingInherited.vue:121 Array(0)
vue.runtime.esm.js:3065 TypeError: Cannot read properties of null (reading 'proxy')
    at ma (style-8rCco1ph.chunk.mjs:975:560207)
    at setup (style-8rCco1ph.chunk.mjs:4896:40690)
    at hn (vue.runtime.esm.js:3033:30)
    at vue.runtime.esm.js:2457:27
    at vue.runtime.esm.js:5385:5
    at o._init (vue.runtime.esm.js:5714:9)
    at new o (vue.runtime.esm.js:5849:18)
    at vue.runtime.esm.js:4564:12
    at init (vue.runtime.esm.js:4426:52)
    at vue.runtime.esm.js:6591:17
fn @ vue.runtime.esm.js:3065
Viewer.vue:645 File info for /Photos/2025-04-24 10-05-48.mov fetched Object
Viewer.vue:653 Could not open file /Photos/2025-04-24 10-05-48.mov TypeError: e[s].localeCompare is not a function
    at Z5 (fileUtils.ts:81:21)
    at Viewer.vue:728:1
    at Array.sort (<anonymous>)
    at r.openFileInfo (Viewer.vue:728:1)
    at async r.openFile (Viewer.vue:646:1)
openFile @ Viewer.vue:653

Steps to reproduce

1. take a sample video screen recoding - generates mov file
2. upload mov file to nextcloud
3. try playing it

Expected behavior

you should be able to play it.

Nextcloud Server version

30

Operating system

Debian/Ubuntu

PHP engine version

None

Web server

None

Database engine version

None

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

No response

[joshtrichards]

Looks a bit like #2564 but I cannot reproduce this problem in v30.0.10.

I tested using the first sample mov file here: https://file-examples.com/index.php/sample-video-files/sample-mov-files-download/

[surapuramakhil]

@joshtrichards if sharing a video link from my server work? as repro

[surapuramakhil]

@joshtrichards I think its video playing / delivery issue, its takes literally 2-5 minutes of time to load then plays video

[skjnldsv]

MOV files are really bad for metadata. The informations of the file (length, size, tracks... etc) are stored in the moov atom, and is not always located at the beginnign of the file.
This lead to your browser needing to download/parse the entire fiel to get this data and be able to stream it for you.

I'd suggest you mov away from .mov files and use more streaming oriented files like mp4 (x264/x265)

[surapuramakhil]

@skjnldsv ah those videos are more like product demos / screen recoding's of mac. okay thanks for letting know.

i guess its fine for now, it plays but issue is it takes 2-5 minutes to load (2+ GB video size), once loaded I can play it without any issues (no seek load etc.)

[skjnldsv]

Can you still try? See if I'm correct?
Convert one of your video to mp4-x264 and test again?

[skjnldsv]

Closing as no feedback.
It's most likely a codec issue and there's nothing we can do about it

(though there is an existing issue about improving the error display to the end user)