I got ignored by Github Support team

[MrNocTV]

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Hi all, thank you for reading.

Recently I've made a request for personal support by Github Enterprise.
I got an email in that day, I promptly replied to that email and never had any responses since then.
It's been 2 days and I can't wait any longer, so I post this article.

Someone please help to tell me how can I get a reply from the Github support team.
I want to ask them if it's possible to increase the quota for the Github repositories API (like 100k-500k request / days)

[ebndev]

Hi @MrNocTV, thanks for being a part of the GitHub Community!

You've come to the right place to submit product feedback! The GitHub Support team does not support feature requests.

I've applied the Product Feedback label to your discussion for it to be considered.

While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities. ⭐

[MrNocTV]

Hi @ebndev
I have setup Github Enterprise and want to increase the quota for API call.
There is an agent contacting me via email, but after the first initial question, he ghosted me.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[AcharayuAiyara]

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Question

Body

Hi all, thank you for reading.

Recently I've made a request for personal support by Github Enterprise.

I got an email in that day, I promptly replied to that email and never had any responses since then.

It's been 2 days and I can't wait any longer, so I post this article.

Someone please help to tell me how can I get a reply from the Github support team.

I want to ask them if it's possible to increase the quota for the Github repositories API (like 100k-500k request / days)

[github-actions[bot]]

🕒 Discussion Activity Reminder 🕒

This Discussion has been labeled as dormant by an automated system for having no activity in the last 60 days. Please consider one the following actions:

1️⃣ Close as Out of Date: If the topic is no longer relevant, close the Discussion as out of date at the bottom of the page.

2️⃣ Provide More Information: Share additional details or context — or let the community know if you've found a solution on your own.

3️⃣ Mark a Reply as Answer: If your question has been answered by a reply, mark the most helpful reply as the solution.

Note: This dormant notification will only apply to Discussions with the Question label. To learn more, see our recent announcement.

Thank you for helping bring this Discussion to a resolution! 💬

[Arcron-ArchLinux]

You should see if that mail is labeled as no-reply, then contact them separately again or just wait for a few days to see if they send you another mail.

[Arcron-ArchLinux]

and if it is labeled as no-reply that means no matter how much you reply they will not check it.

[Arcron-ArchLinux]

and please mark this as anwer if it helps

[MrNocTV]

@Arcron-ArchLinux
I've tried sending the email to the sender several times but there has been no response since then.

[Arcron-ArchLinux]

well if they have written no-reply that means they will not check the mail and if the sender is not responding then send another mail to github support team