Access Denied on Copilot Workspace

[jacknavynicy]

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I got the error above when logged in with the link below:
https://copilot-workspace.githubnext.com/

I have Active subscription on Copilot Pro for my account

Please assist on how to get over this issue.

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[timherby]

Almost my entire team is seeing this as well. We think it likely has something to do with having an individual Copilot license before switching to an organization-level license.

In the Network logs panel of Chrome, I'm seeing this request: https://copilot-workspace.githubnext.com/api/v1/recent-repos
fail with a 403 and the following text:

    "message": "Guest users are not allowed to perform this action. For more information, please visit https://githubnext.com/projects/copilot-workspace/"

[gpochron]

Almost my entire team is seeing this as well. We think it likely has something to do with having an individual Copilot license before switching to an organization-level license.

In the Network logs panel of Chrome, I'm seeing this request: https://copilot-workspace.githubnext.com/api/v1/recent-repos fail with a 403 and the following text:

    "message": "Guest users are not allowed to perform this action. For more information, please visit https://githubnext.com/projects/copilot-workspace/"

This is the same for me and most of my team, with a few exceptions.

[sky-sats]

+1, having the same error

[stephen-hembree]

I was getting really frustrated having the same issue. For me, it was because I had just signed up and was defaulted to the 30 day trial. If you go to "your copilot" (after clicking your github profile pic) and account settings and switch to a paid plan it will end your trial and you can log in.

[tc23]

Are there specific account permissions or configurations required to access Copilot Workspace?

[Akash1134]

Hello everyone,

Sorry for the delayed response. While I am checking this with the product team internally, please check that if you are seeing an "Access Denied" error when trying Copilot Workspace for the first time, here are a few steps that may help:

• Make sure you have an active, paid copilot license. Trial licenses only allow access once the subscription is upgraded to a paid plan.
• At this time, enterprise-managed users (EMUs) aren’t supported, but support for EMUs is on the way.
• Ensure there are no trade restrictions on your account.
• Verify that any organization with Copilot enabled has both the Copilot Preview Features setting and the Copilot Extensions setting turned ON. If necessary, reach out to your organization’s administrator for assistance. For more details on configuring organization settings for Copilot, please refer to the documentation.

Thanks!

[gpochron]

None of these solved this issue for my case.

[Dats4794]

None of this work.

[sky-sats]

None of this work. Tried just now.

[khcheng77]

Refer to Akash1134's response in the messages a few above

[Akash1134]

Thank you all for updating, I'll share them with the team. Troubleshooting details are in the documentation.

Also, I wanted to reiterate that enterprise-managed users (EMUs) aren’t supported currently, but support for EMUs is on the way.

[farazpawle]

i am facing same problem, i took a yearly plan. what is the use if things are not working as expected?

[Dats4794]

I already unsubscribe cause of this issue.