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"Messages are missing. Sync now." does nothing #2167

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ohshitgorillas opened this issue Apr 23, 2024 · 11 comments · May be fixed by #2181
Open

"Messages are missing. Sync now." does nothing #2167

ohshitgorillas opened this issue Apr 23, 2024 · 11 comments · May be fixed by #2181
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@ohshitgorillas
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For end-to-end encrypted chats, which require the new Facebook Messenger pin number to be entered to view the chats, the "Sync now" feature does not work--nothing happens when I click it. As a result, all encrypted chats are missing up to the point at which Caprine was installed.

Caprine 2.60.1
Pop!_OS 22.04 LTS
Linux 6.8.0-76060800daily20240311-generic
@KabaleTech
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Same issue

Fedora Linux 40 (Workstation Edition)
kernel : 6.8.7-300.fc40.x86_64
Caprine 2.60.1

@TheMightyPengu
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Same issue
Manjaro Linux x86_64 (unstable branch)
Kernel 5.15.156-1-MANJARO
Caprine 2.60.1 (flatpak and AUR)

@hamburger-fries
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hamburger-fries commented May 1, 2024 •
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I am able to get the 1-time code but where to enter the 1-time code? Seems we need a UI with a form field to add the 'security code'.

Windows 11
Caprine 2.50.1

@mquevill mquevill mentioned this issue May 2, 2024
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@mquevill
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mquevill commented May 2, 2024

This is due to the hide-preferences-window class that has been used, since it also ends up hiding the PIN window (and other windows like "Security Alerts", etc.). When Facebook makes backend changes, this is often one part of Caprine that breaks. And when that class doesn't get removed as expected, it prevents any of these types of pop-up windows from showing.

A temporary workaround: If you access the developer tools via F12, you can edit the main <html> element to remove the hide-preferences-window class from the list within class="...".

This was referenced May 2, 2024
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@mquevill mquevill changed the title "Messages are mising. Sync now." does nothing "Messages are missing. Sync now." does nothing May 15, 2024
This was referenced May 28, 2024
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@rainforest-9716
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A temporary workaround: If you access the developer tools via F12, you can edit the main <html> element to remove the hide-preferences-window class from the list within class="...".

It works! Maybe this issue should be pinned temporarily?

@mquevill mquevill pinned this issue May 30, 2024
@triforcely triforcely mentioned this issue Jun 9, 2024
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@mquevill mquevill mentioned this issue Jul 8, 2024
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This was referenced Jul 23, 2024
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@dcargonaut
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Same issue with Windows port.

@sindresorhus sindresorhus unpinned this issue Aug 21, 2024
This was referenced Aug 22, 2024
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@mquevill mquevill added the bug label Aug 22, 2024
@CybernetiX-S3C CybernetiX-S3C mentioned this issue Sep 17, 2024
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@GGreenNeon GGreenNeon mentioned this issue Sep 30, 2024
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@lordgabor lordgabor mentioned this issue Oct 4, 2024
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@vampyre2000
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This is due to the hide-preferences-window class that has been used, since it also ends up hiding the PIN window (and other windows like "Security Alerts", etc.). When Facebook makes backend changes, this is often one part of Caprine that breaks. And when that class doesn't get removed as expected, it prevents any of these types of pop-up windows from showing.

A temporary workaround: If you access the developer tools via F12, you can edit the main <html> element to remove the hide-preferences-window class from the list within class="...".

This worked for me as well. Thank you so much you have saved my sanity

@Jilmoire Jilmoire mentioned this issue Oct 15, 2024
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@ShadowDrakken
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ShadowDrakken commented Oct 17, 2024 •
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hide-preferences-window seems to serve no purpose. It blocks the "Messenger Settings" menu item as well as the PIN input, and doesn't seem to provide any real benefit. If the project ever comes back to life it would be nice to see it removed.

@Zennwah
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Zennwah commented Nov 15, 2024

Deleting hide-preferences-window used to be permanent for me. For some time now it comes back after restarting Caprine. What could be the issue?

@semikolon
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How can I help with this? What needs to be changed?

@SilverSaw
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SilverSaw commented Nov 16, 2024 •
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@semikolon
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Click F12 to see this hide-preferences-window from the main element class="..." Caprine must be forced to remove it permanently on start because when we remove it manually. For a few days, it comes back after every restart of caprine and its not anymore possible to remove it manually. @mquevill how can we save our edits permanently by removing hide-preferences-window manually because it is always returning when I restart caprine. It blocks the sync function and historical messages from other devices are not available, also it blocks pin authentication. We do not see any purpose of hide-preferences-window

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