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index.php
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index.php
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<?php
error_reporting(E_ALL & ~E_WARNING);
$config = parse_ini_file("settings.ini", TRUE);
use PHPMailer\PHPMailer\PHPMailer;
use PHPMailer\PHPMailer\SMTP;
use PHPMailer\PHPMailer\Exception;
require 'vendor/autoload.php';
ini_set('session.gc_maxlifetime', 43200);
session_set_cookie_params(43200);
session_start();
if (isset($_SESSION['auth']) && $_SESSION['auth'] != "") {
goto skip;
}
if (isset($_POST["pass"])) { $pass = $_POST["pass"]; }
if (empty($pass)) {
printf('<body style="background-color:lightgrey"><center><br /><br /><form name="input" action="index.php" method="POST"><label for="pass">Enter Password</label><br /><input name="pass" id="pass" type="password" class="formbox" placeholder="password" /><br /><br /><input name="submit" id="submit" type="submit" value="Login" /></form></center></body>');
die();
} elseif ($pass == $config["app"]["pass"]) {
$_SESSION['auth'] = session_id();
} elseif ($pass == $config["app"]["admin_pass"]) {
$_SESSION['auth'] = 'admin:' . session_id();
} else {
echo '<body style="background-color:red"><center><h1 style="color:white;margin-top:20px;font-family:Helvetica;">WRONG PASSWORD</h1><br /><br /><tt><a href="index.php">[ click here to go back ]</a></tt></center></body>';
die();
}
skip:
?>
<html>
<head>
<meta http-equiv="refresh" content="<?php echo $config['app']['auto-refresh'] ?>;URL='<?php echo $_SERVER['PHP_SELF']; ?>'">
<link rel="stylesheet" type="text/css" href="style.css">
<link href="https://unpkg.com/[email protected]/dist/css/tabulator_site.css" rel="stylesheet">
<script type="text/javascript" src="https://unpkg.com/[email protected]/dist/js/tabulator.js"></script>
<title>Triage Helper</title>
</head>
<?php
// DEFINE VARIABLES
$row = 1;
$agents = array();
$out = array();
$off = array();
$active = "";
$columns = "";
// DEFINE TIMES
$weekday = date( 'N' ); // Mon (1) - Sun (7)
$hour = date( 'G' ); // 24hr digit
if (date ( 'i' ) > 29) {
$hour = $hour + .5;
}
if ($weekday > 5) {
$timein = 9; // Use weekend time
} else {
$timein = 8; // Use weekday time
}
// LOAD THE CURRENT LINE UP
$file = './lineups/' . date('M-j-Y') . '.csv';
if (!file_exists($file)) {
$contents = file_get_contents($config['db']['duties']);
//$duties = implode("\n", $contents);
file_put_contents($file, $contents);
}
if (($handle = fopen($file, "r")) !== FALSE) {
while (($data = fgetcsv($handle, 1000, ",")) !== FALSE) {
$num = count($data);
$row++;
foreach ($config["jobs"] as $num => $job) {
if (!isset($$job)) { $$job = ""; }
if ($data[0] == $num && $hour >= $data[1]) {
$endshift = $data[1] + $config['duration'][$num];
if ($hour < $endshift) {
$$job .= $data[$weekday + 1];
}
}
}
}
fclose($handle);
}
// CONVERT DUTIES TO ARRAY AND BUILD COLUMNS FOR TABLE
foreach ($config["jobs"] as $num => $job) {
$$job = explode(",", $$job);
$columns .= '{title:"'.ucwords($job).'", field:"'.$job.'", width:100, hozAlign:"center", formatter:"tickCross", sorter:"boolean"},';
}
// CHECK THE SCHEDULE
$row=1;
$offNow = TRUE;
if (($handle = fopen($config["db"]["schedule"], "r")) !== FALSE) {
while (($data = fgetcsv($handle, 1000, ",")) !== FALSE) {
$num = count($data);
$row++;
// DEFINE IN & OUT TIMES
$buffertime = (floatval($data[$timein]) - $config["app"]["preshift_buffer"]);
$timeout = (floatval($data[$timein]) + $config["app"]["shift_length"]);
$tomorrow = (int)$weekday + 1;
$timein_tmrw = floatval($timein);
if ($tomorrow == 8) {
$tomorrow = 1;
$timein_tmrw = 8;
}
$tmrwdate = date("n/j",strtotime("+1 days")) . ",";
// CHECK IF WORKING NOW
if ($data[$weekday] == 1 && $hour >= $buffertime && $hour < $timeout) {
if (substr($data[0], 0, 1) !== '#') {
$agents[$data[0]] = array($data[11], $data[10]);
$offNow = FALSE;
foreach ($config["jobs"] as $job) {
if (in_array($data[0], $$job)) {
$agents[$data[0]][] = 1;
} else {
$agents[$data[0]][] = 0;
}
}
}
}
// CHECK IF WORKING TOMORROW MORNING
if ($data[$tomorrow] == 1 && $hour >= $config["app"]["am_agents_appear"] && $data[$timein_tmrw] <= 8) {
// CHECK IF SCHEDULED OUT FOR TOMORROW
if (strpos($dates[12], $tmrwdate) !== false) {
// AGENT IS OFF TOMORROW
} else {
// REMOVE # IF AGENT WAS OUT TODAY
if (substr($data[0], 0, 1) == '#') {
$agents[substr($data[0], 1) . ' [am]'] = array($data[11], $data[10]);
} else {
$agents[$data[0] . ' [am]'] = array($data[11], $data[10]);
}
}
}
// CHECK IF OUT FOR THE DAY
if (substr($data[0], 0, 1) == '#') {
$out[substr($data[0], 1)] = $data[10];
$offNow = FALSE;
}
// NONE OF THE ABOVE - AGENT IS OFF SHIFT - exclude first row
if ($offNow && $data[0] != "name") {
$off[$data[0]] = $data[10];
}
// REMOVE AGENTS FROM LIST ACCORDING TO BUFFER
if ($hour >= ($timeout - $config["app"]["postshift_buffer"])) {
unset($agents[$data[0]]);
}
$offNow = TRUE; // reset
}
fclose($handle);
}
$outAndOff = array_merge($out, $off/*, $arrayN, $arrayN*/);
$replace = array();
foreach ($config["jobs"] as $num => $job) {
$replace[$job] = array_intersect($$job, array_keys($outAndOff));
}
// REPLACE AGENTS WHO ARE OUT FOR DUTIES
if (!empty($replace)) {
// LOGGING
$log = array();
$logfile = 'triage.log';
$log["Out"] = $replace;
$log["AvailableAgents"] = array_keys($agents);
// SHUFFLE AND BACKUP ACTIVE AGENTS LIST
$allAgents = $agents;
shuffle_assoc($agents);
// REMOVE [am] PEOPLE FROM CONSIDERATION
foreach ($agents as $agent => $info) {
if (str_contains($agent, '[am]')) {
unset($agents[$agent]);
}
}
$availableAgents = $agents;
foreach ($replace as $task => $names) {
foreach ($names as $name) {
// remove out person
$key = array_search($name, $$task);
unset($$task[$key]);
array_values($$task);
// add random person
foreach ($agents as $agent => $exp) {
// check for a ringer (not on any other duties)
if (in_array($agent, $phones) == FALSE && in_array($agent, $triage) == FALSE && in_array($agent, $chat) == FALSE && in_array($agent, $sweeper) == FALSE) {
$ringer = $agent;
}
// remove if on the duty already
if (in_array($agent, $$task) == TRUE) {
unset($agents[$agent]);
}
// don't consider if on two other jobs already
$i=0;
foreach($replace as $duty => $replacableNames) {
if (in_array($agent, $$duty) == TRUE) {
$i++;
}
}
if ($i >= 2) {
unset($agents[$agent]);
}
// if on chat or phones already, don't let both be assigned
if ($task == "chat" || $task == "phones") {
if (in_array($agent, $phones) == TRUE && $task == "chat") {
unset($agents[$agent]);
} elseif (in_array($agent, $chat) == TRUE && $task == "phones") {
unset($agents[$key]);
}
}
}
$log[$task][$name]["Trimmed"] = array_keys($agents);
// grab an agent from the remaining
if ($ringer != "") {
$$task[] = $ringer;
unset($agents[$ringer]);
replaceAgent($name, $ringer, $task, $file);
$log[$task][$name]["Ringer"] = $ringer;
$ringer = "";
} elseif ($agents != NULL) {
$replacement = array_key_first($agents);
$$task[] = $replacement;
unset($agents[$replacement]);
replaceAgent($name, $replacement, $task, $file);
$log[$task][$name]["ReplacementAgent"] = $replacement;
} else {
shuffle_assoc($availableAgents);
$replacement = array_key_first($availableAgents);
$$task[] = $replacement;
unset($agents[$replacement]);
replaceAgent($name, $replacement, $task, $file);
$log[$task][$name]["ReplacementAgent"] = $replacement;
}
// WRITE LOG
/*
$oldLog = file_get_contents($logfile);
file_put_contents($logfile, "\n[-------- " . $name . " ----- " . $task . " ------- " . date(DATE_RFC2822) . " ------]\n" . var_export($log, TRUE) . $oldLog);
$log = array();
*/
}
}
$agents = $allAgents;
}
// CUSTOM FUNCTIONS
function replaceAgent($name, $rand_agent, $task, $file)
{
global $weekday;
global $config;
global $hour;
$duties = file_get_contents($file);
$task_num = array_search($task, $config["jobs"]);
$pattern = '/(' . $task_num . ',.*)' . $name . '(.*)/i';
$replace = '$1' . $rand_agent . '$2';
$new = preg_replace($pattern, $replace, $duties);
while ($new !== preg_replace($pattern, $replace, $new)) {
$new = preg_replace($pattern, $replace, $new);
}
file_put_contents($file, $new);
$message = "<html><body style=\"font-family:Helvetica,Arial;font-size:18px;\"><h1>AGENT REPLACEMENT</h1><b>$name</b> has been replaced by <b><u>$rand_agent</u></b> for <i>$task</i>.<br /><br />Thank you for helping out the team!<br /><br />Find new shift information here: <a href=\"" . $config["app"]["url"] . "daily-schedule.php\">Daily Schedule</a></body></html>";
gmail($rand_agent, $message);
}
function shuffle_assoc(&$array) {
$keys = array_keys($array);
shuffle($keys);
foreach($keys as $key) {
$new[$key] = $array[$key];
}
$array = $new;
return true;
}
function gmail($name, $message) {
global $config;
$mail = new PHPMailer();
$mail->IsSMTP();
$mail->Mailer = "smtp";
$mail->SMTPAuth = TRUE;
$mail->SMTPSecure = "tls";
$mail->Port = $config["email"]["smtp_port"];
$mail->Host = $config["email"]["smtp_host"];
$mail->Username = $config["email"]["smtp_user"];
$mail->Password = $config["email"]["smtp_pass"];
$mail->IsHTML(true);
$mail->AddAddress($config["email"]["recipient"]);
$mail->SetFrom($config["email"]["smtp_user"], "Triage Helper");
$mail->AddReplyTo($config["email"]["recipient"]);
$mail->Subject = "TRIAGE ALERT - " . $name;
$mail->MsgHTML($message);
if(!$mail->Send()) {
error_log($mail);
}
}
if (!empty($out)) {
echo "<div class=\"out-banner\">Currently out: ";
foreach ($out as $name => $link) {
echo '<a href="' . $config["tickets_URL"]["pre"] .
$link . $config["tickets_URL"]["post"] . '" target="_blank">' . $name . '</a> ';
}
echo '</div>';
}
// LOAD ACTIVE AGENTS
foreach ($agents as $name => $info) {
$active .= '{agent:"' . $name . '", expertise:"' . $info[0] . '", ';
$task_count = 1;
for ($i = 2 ; $i < count($info); $i++) {
$active .= $config["jobs"][$task_count] . ":";
$active .= $info[$i];
$active .= ", ";
$task_count++;
}
$active .= 'tickets:"' . $config["tickets_URL"]["pre"] . $info[1] .
$config["tickets_URL"]["post"] . '"},';
}
?>
<body>
<div class="content">
<div class="title" style="margin-top:5px;"><font size="12px">Please assign tickets to...</font>
<div class="dropdown">
<button onclick="myFunction()" class="dropbtn">✎</button>
<div id="myDropdown" class="dropdown-content">
<a href="daily-schedule.php">Daily Schedule</a>
<a href="<?php echo 'editor.php?f=' . $config["db"]["schedule"] ?>">Edit Schedule</a>
<a href="<?php echo 'editor.php?f=' . $config["db"]["duties"] ?>">Edit Duties</a>
<a href="<?php echo 'editor.php?f=settings.ini' ?>">Settings</a>
<!-- a href="log.php" target="_blank">Replacement Log</a>
<a href="docs.html" target="_blank">Documentation</a -->
<a class="critical" onClick="Confirm()">Reset Duties</a>
<a href="logout.php">Logout</a>
</div>
</div></div>
<script>
function myFunction() {
document.getElementById("myDropdown").classList.toggle("show");
}
window.onclick = function(event) {
if (!event.target.matches('.dropbtn')) {
var dropdowns = document.getElementsByClassName("dropdown-content");
var i;
for (i = 0; i < dropdowns.length; i++) {
var openDropdown = dropdowns[i];
if (openDropdown.classList.contains('show')) {
openDropdown.classList.remove('show');
}
}
}
}
function Confirm() {
var r = confirm("WARNING! This will reset all assigned duties to the defaults. Press OK if you are sure you want to proceed.");
if (r == true) {
window.location.replace("reset_duties.php");
}
}
</script>
<div id="full-table"></div>
<script type="text/javascript">
var tabledata = [
<?php echo $active; ?>
];
var table = new Tabulator("#full-table", {
data:tabledata,
layout:"fitColumns",
movableColumns:true,
columns:[
{title:"Agent", field:"agent", width:100, formatter:"link", formatterParams:{urlField:"tickets",target:"_blank",}},
{title:"Expertise", field:"expertise", headerFilter:"input"},
<?php echo $columns; ?>
],
});
</script>
<br />
<p style="font-size:small;">[am] = Agent will be available in the morning.</p>
</div>
</body>
</html>