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Tixfix 👩‍🔧

Support ticket management system developed using React NodeJS and MySQL.

Tech Stack 💻

  • Language - Typescript
  • Frontend - React
  • Backend - NodeJS
  • Database - MySQL
  • Deployment - Heroku
  • Testing Framework - Chai, Mocha

Description 🎧

I have created this application as a part of an assignment for one of the companies. In this application, I have focused on the following aspects:

  • User Friendliness
  • Data Consistency
  • Basic Security

If this was a production application 🤔

  1. I would have used websockets instead of APIs for real-time updation.
  2. I would have implemented a better logging system, making debugging easy for developers.
  3. Currently I am only generating ACCESS_TOKEN for user authentication but would have generated REFRESH_TOKEN to provide a more secure and seamless user-friendly experience.
  4. As of now I haven't given much thought to user scalability. More than 100 users might require more considerations at the API and DB design level, especially, get all APIs and database indexes.
  5. Configured a more strict type-checking, and not using unknown datatype, which could be a cause of bigger problems.
  6. Wrote unit and end-to-end tests.
  7. Provide a more secure way to log in. Currently, exposes passwords in login API payload.
  8. Error handling could be done better. Currently, in a short time, focused on covering happy cases, but did miss some edge cases.
  9. Better UI Design.

Demo Video

video1761248591.mp4

Thank You! 🙂