[BUG] Barcode could not be decoded

[foxsoft1019]

I'm using StripeIdentity 24.7.0 on iOS.
However, when scanning the back of the ID card, I always get the error "Barcode could not be decoded".
The ID Card is a physical card.
What is the cause?

[kentwilliams-stripe]

Hi @foxsoft1019, could you email me your merchant id (acct_) and verification id (vs_) if you have one? [email protected]

[foxsoft1019]

Hi @kentwilliams-stripe

Thank you for your reply.

What does merchant id (acct_) and verification id (vs_) mean?
Where can I check them?

[kentwilliams-stripe]

Go to your user settings, profile and scroll down to find your account id. Verification ID refers to the id displayed on your Identity dashboard if you have a specific verification session that you want me to look at. Please email me any all other relevant details about how you encountered this bug and how I can reproduce it. Thank you!

[foxsoft1019]

Hi @kentwilliams-stripe

Sorry for the late reply.

merchant id: acct_1MMceWBqUJdhklHi
verification id: vs_1QzISnBqUJdhklHij5OsU7ED

After scanning the back of the ID card, it says "Barcode could not be decoded."
However, the result is obtained as authenticated in the backend.
Please check.
https://drive.google.com/file/d/1TER3tbBDcCDLCyJ8k5z9GREg9rpHeB8-/view?usp=sharing

The test is being conducted in live mode using a real ID card.

[kentwilliams-stripe]

Thanks for the details! Could you check if you are able to verify your ID using our web verification ui? https://identity.stripedemos.com/

…

On Wed, Mar 5, 2025 at 6:48 AM foxsoft1019 ***@***.***> wrote: Hi @kentwilliams-stripe <https://github.com/kentwilliams-stripe> Sorry for the late reply. merchant id: acct_1MMceWBqUJdhklHi verification id: vs_1QzISnBqUJdhklHij5OsU7ED After scanning the back of the ID card, it says "Barcode could not be decoded." However, the result is obtained as authenticated in the backend. Please check. https://drive.google.com/file/d/1TER3tbBDcCDLCyJ8k5z9GREg9rpHeB8-/view?usp=sharing The test is being conducted in live mode using a real ID card. — Reply to this email directly, view it on GitHub <#4626 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BL22PEQTTONJP5E7FAFRHTD2S4FDRAVCNFSM6AAAAABYJ2TQIGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDOMBRGE2TSMRSGM> . You are receiving this because you were mentioned.Message ID: ***@***.***> [image: foxsoft1019]*foxsoft1019* left a comment (stripe/stripe-ios#4626) <#4626 (comment)> Hi @kentwilliams-stripe <https://github.com/kentwilliams-stripe> Sorry for the late reply. merchant id: acct_1MMceWBqUJdhklHi verification id: vs_1QzISnBqUJdhklHij5OsU7ED After scanning the back of the ID card, it says "Barcode could not be decoded." However, the result is obtained as authenticated in the backend. Please check. https://drive.google.com/file/d/1TER3tbBDcCDLCyJ8k5z9GREg9rpHeB8-/view?usp=sharing The test is being conducted in live mode using a real ID card. — Reply to this email directly, view it on GitHub <#4626 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BL22PEQTTONJP5E7FAFRHTD2S4FDRAVCNFSM6AAAAABYJ2TQIGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDOMBRGE2TSMRSGM> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[foxsoft1019]

@kentwilliams-stripe
I can verify my ID card without any problem on https://identity.stripedemos.com/

[kentwilliams-stripe]

Interesting, thanks for checking that. What do you mean by "However, the result is obtained as authenticated in the backend."?

[foxsoft1019]

https://docs.stripe.com/identity/verify-identity-documents?platform=ios
In this document

When authenticating the back of the ID card at the "3. Present the verification sheet" step, an error occurs saying "Barcode could not be decoded".

However, in the "4. Handle verification events" step (backend side), the authentication status is obtained as "verified".

So, a bug occurs where the ID card authentication fails, but the users' identity documents verification is processed as successful.

Do you understand issue?

[foxsoft1019]

Hi @kentwilliams-stripe
Can you please let me know when this issue will be resolved?

[kentwilliams-stripe]

From what I see on our end, the verification session you sent (vs_1QzISnBqUJdhklHij5OsU7ED) was not verified (ie. the authentication status is NOT verified)

[foxsoft1019]

Thank you.
We will check again and contact you.

[cschwalm]

Hi Kent - We're seeing this same issue as well. Near 100% of our users are failing barcode identification in the real wold. Clicking "Use Anyway" appears to work but not great for the user flow. Users abandon the input so the dashboard doesn't show the errors.

In addition to this, near 100% of our users then see an issue on live capture:

The operation couldn't be completed. (StripeIdentity.VerificationSheetFlowControllerError error 3.)

Account ID: acct_1Qv6AILWFJ9nfXJQ
Verification Session: vs_1R0rO5LWFJ9nfXJQW2vohjsh
@kentwilliams-stripe

[kentwilliams-stripe]

Thanks for the report, I'm looking into this. Something definitely seems off here!