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conditions.php
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<?php
return array(
/*
* 2.0.2
*/
"assigned_operator" => "Assigned operator",
"assigned_operator_group" => "Assigned operator group",
"hours_since_created" => "Hours since created",
"hours_since_updated" => "Hours since updated",
"internal_ticket" => "Internal ticket",
"involved_operator" => "Involved operator",
"last_ticket_replier" => "Last ticket replier",
"ticket_channel" => "Ticket channel",
"ticket_channel_account" => "Ticket channel account",
"ticket_created" => "Ticket created",
"ticket_department" => "Ticket department",
"ticket_due_time" => "Ticket due time",
"ticket_message_content" => "Ticket message content",
"ticket_message_count" => "Ticket message count",
"ticket_priority" => "Ticket priority",
"ticket_sla_plan" => "Ticket SLA plan",
"ticket_status" => "Ticket status",
"ticket_subject" => "Ticket subject",
"ticket_tag" => "Ticket tag",
"ticket_updated" => "Ticket updated",
"user_email" => "User email",
"user_full_name" => "User full name",
"user_group" => "User group",
/*
* 2.1.0
*/
"ticket_brand" => "Ticket brand",
"user_brand" => "User brand",
/*
* 2.2.0
*/
"hours_since_last_reply" => "Hours since last reply",
"hours_since_last_reply_exc_notes" => "Hours since last reply (excluding notes)",
"hours_until_due" => "Hours until due",
"last_ticket_replier_exc_notes" => "Last ticket replier (excluding notes)",
"ticket_department_email" => "Ticket department email",
"ticket_has_attachments" => "Ticket has attachments",
"ticket_has_drafts" => "Ticket has drafts",
"ticket_locked" => "Ticket locked",
"ticket_merged" => "Ticket merged",
"ticket_message_count_exc_notes" => "Ticket message count (excluding notes)",
"ticket_note_count" => "Ticket note count",
"ticket_number" => "Ticket number",
"ticket_reopened_time" => "Ticket reopened time",
"ticket_resolved_time" => "Ticket resolved time",
"user_account_active" => "User account active",
"user_country" => "User country",
"user_language" => "User language",
"user_timezone" => "User timezone",
/*
* 2.3.0
*/
"ticket_cc" => "Ticket CC",
"ticket_custom_field" => "Ticket custom field",
"user_custom_field" => "User custom field",
"user_organisation_custom_field" => "User organisation custom field",
"user_organisation" => "User organisation name",
"user_organisation_brand" => "User organisation brand",
"user_organisation_country" => "User organisation country",
"user_organisation_language" => "User organisation language",
"user_organisation_notes" => "User organisation notes",
"user_organisation_timezone" => "User organisation timezone",
/*
* 2.4.0
*/
"watching_operator" => "Watching operator",
"exact_search_quotes" => "To do an exact search for the phrase, wrap it in quotes like \"my phrase\".",
/*
* 2.4.1
*/
"last_message_content" => "Last message content",
/*
* 2.5.0
*/
"user_email_confirmed" => "User email confirmed",
/*
* 3.0.0
*/
"user_2fa_enabled" => "User 2FA enabled",
"article_type" => "Article type",
"article_brand" => "Article brand",
/*
* 3.3.0
*/
"user_has_organisation" => "User has organisation",
/*
* 3.5.0
*/
"user_phone_number" => "User phone number",
/*
* 3.7.0
*/
"user_organisation_access_level" => "User organisation access level",
/*
* 4.0.0
*/
"last_message_content_exc_notes" => "Last message content (excluding notes)",
);