[TSDocs]FAQ page updated

Author: tsvetkoe

docs/faq.md

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 ## Contacting Technical Support Officer
 
-
 <p class="trigger"><a href="#">Overview of the ticketing system</a></p>
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@@ -230,25 +229,18 @@ As with any other system, there are some guidelines to follow in order for you t
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-<p class="trigger"><a href="#">Do I need a license key to install Team Pulse Standard and Community Editions?</a></p>
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-   <div class="block">
-        <p>The installation of Team Pulse Community Edition does not require a license key, while Team Pulse Standard Edition does. Your license key will be generated upon purchase. To activate it you will need to provide your login credentials upon starting the product on your machine. Instructions on how to install are provided in the purchase notification e-mail.</p>
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 ## Administrative Level Access
 
 <p class="trigger"><a href="#why-test-studio-requires-administrative-level-access.">Does Test Studio Require Administrative Level Access?</a></p>
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-        <p>After release R2 2021 (v.2021.2.727) Test Studio features do not require administrative rights to function properly. </p>
+        <p>Test Studio features do not require administrative rights to function properly. </p>
         <p>Only certain configuration tasks require to be initiated from Windows Administrator account. Here is a list of these:</p>
         <ul>
         <li><strong>1. <a href="/prerequisites/installation/install-procedure" target="_blank">Test Studio installation</a></strong> – initial install, modification of existing installation, uninstall.</li>
         <li><strong>2. <a href="/automated-tests/scheduling/overview" target="_blank">Configuration of the Test Studio Services</a></strong> – Test Studio starts Windows services and registers certain ports to be available for non-admin users.</li>
-        <li><strong>3. Collect Performance counters data during <a href="/automated-tests/load/overview" target="_blank">Load</a> and <a href="/automated-tests/performance/overview" target="_blank">Performance</a> testing</strong> – Test Studio gathers system and network traffic related data. </li>
-        <li><strong>4. <a href="/automated-tests/source-control/tfs/overview-tfs" target="_blank">TFS Source Control</a> and <a href="/features/integration/bug-tracking/configuration" target="_blank">Bug Tracking</a></strong> - TFS prompts for admin user to download the repo locally, this is a TFS requirement. </li>
         </ul>
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@@ -328,24 +320,17 @@ As with any other system, there are some guidelines to follow in order for you t
 
 ## Test Recording
 
-<p class="trigger"><a href="#">Why can't I record my Silverlight application in Chrome/Firefox/Safari?</a></p>
-<div class="toggle_container">
-   <div class="block">
-        <p>Silverlight recording only works when using Internet Explorer. The other browsers are not capable of recording Silverlight UI elements.</p>
-    </div>
-</div>
 
-<p class="trigger"><a href="#">I can't record while using the Visual Studio plug-in</a></p>
-<div class="toggle_container">
-   <div class="block">
-        <p>Recording requires Test Studio (including the Visual Studio plug-in) to run at Administrator level access. Anything less than this and Windows blocks our connection attempt to Internet Explorer as a "security threat". You must run Visual Studio as Administrator.<br><br>
-		<a href="http://technet.microsoft.com/en-us/magazine/ff431742.aspx" target="_blank">This</a> article explains how to configure an application to always run as an administrator.</p>
-    </div>
-</div>
+
+
 <p class="trigger"><a href="#">Can I automate CAPTCHA?</a></p>
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-        <p>Test Studio cannot be used to automate it. CAPTCHA is specifically designed to ensure the response is generated by a person and not a computer.<br><br>The best we can offer is to add a <a href="/features/custom-steps/manual-step" target="_blank">Manual Step</a> to your test script and you manually enter the correct CAPTCHA phrase into the application. The rest of the application can be automated via the script.</p>
+        <p>Test Studio cannot be used to automate it. CAPTCHA is specifically designed to ensure the response is generated by a person and not a computer.<br><br>The best we can offer in terms of testing phase for an application is as follows: 
+        <ul>
+		<li>Whitelist company test IP. Adding your company or test machine’s IP to the trusted list and allow these IP to pass the CAPTCHA.</li>
+		<li>Turn off the CAPTCHA on the test environment, for example if you have testing, staging, and production.</li>
+        </ul>
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@@ -354,56 +339,35 @@ As with any other system, there are some guidelines to follow in order for you t
 <p class="trigger"><a href="#">What source control systems does Test Studio support?</a></p>
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-        <p>Test Studio has built-in support for TFS source control. However you can use other source control systems as well. Since all Test Studio projects are file based, you can use any source control system outside of Test Studio that will check files in and out.</p>
+        <p>Test Studio has built-in support for Git-based repositories. However you can use other source control systems as well. Since all Test Studio projects are file based, you can use any source control system outside of Test Studio that will check files in and out.</p>
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-<p class="trigger"><a href="#">When I try to open a test project from TFS I get the error "Settings.aiis file is missing".</a></p>
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-   <div class="block">
-        <p>When selecting the folder on your local hard drive to put the project files, you should select the parent folder to add the project to. Test Studio will create a new folder in that parent folder, put the files into this new child folder then open the project from there. If there is already a TFS workspace mapping in place Test Studio will try to open the test project from the wrong folder resulting in this error.</p>
-    </div>
-</div>
 
 ## Test Execution
 
-<p class="trigger"><a href="#">Does Test Studio require administrator level access?</a></p>
-<div class="toggle_container">
-   <div class="block">
-        <p>To hook into the browser or your WPF application in order to drive it as if a real person would, Yes Test Studio requires administrator level access to accomplish this. Anything less than administrator level access and Windows will block our attempt to hook into it viewing it as a "security" threat.<br><br>
-
-		If instead you're installing Test Studio on a build server only to compile the test project but not to run tests on that machine, then no Test Studio does not require administrator level access for this purpose.</p>
-    </div>
-</div>
 
 <p class="trigger"><a href="#">My selected browser opens but nothing happens. The test script does not start.</a></p>
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-        <p>If you're trying to run your test in Firefox or Chrome or Safari, the first thing to check is whether or not the Test Studio browser extension is installed and enabled. Check these three trouble shooting guides:
-		<ul>
-		<li><a href="/troubleshooting-guide/test-execution-problems-tg/chrome-tg/cannot-execute-test" target="_blank">Test doesn't execute in Chrome</a></li>
-		<li><a href="/troubleshooting-guide/test-execution-problems-tg/firefox-tg/extension-not-installed" target="_blank">Test doesn't execute in Firefox</a></li>
-		<li><a href="/troubleshooting-guide/test-execution-problems-tg/safari-tg/extension-not-installed" target="_blank">Test doesn't execute in Safari</a></li>
-		</ul>
-		If you're using the Visual Studio plug-in and trying to run your test in Internet Explorer, make sure that Visual Studio was started as administrator. Our plug-in requires administrator level access in order to take control of Internet Explorer. Anything less than this and Windows will block our connection attempt believing it to be a security threat. See this article for additional information: <a href="http://technet.microsoft.com/en-us/magazine/ff431742.aspx" target="_blank">Configure Applications to Always Run as an Administrator</a>
-        <br><br>
+        <p> <a href="/knowledge-base/best-practices-kb/generate-application-log#operate-with-logging-in-standalone-version" target="_blank">Generate the Test Studio application log</a> and submit a ticket to provide details for the occurence. 
 		</p>
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-<p class="trigger"><a href="#">Is there a way I can run my tests in different versions of the same browser on the same machine, such as IE8 & 9 & 10?</a></p>
+<p class="trigger"><a href="#">Is there a way I can run my tests in different versions of the same browser on the same machine</a></p>
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         <p>No. You can only install one version of the browser on a machine at a time. Test Studio will run the test in whatever version is currently installed. There is no mechanism to instruct Test Studio to run the test in a specific browser version such as IE 8.<br><br>
-
-		However you can have multiple browsers installed on the same machine at the same time. Then Test Studio can run your tests in all browsers available, one browser at a time (not concurrently on the same machine).</p>
+		However you can have multiple different browsers installed on the same machine at the same time. Then Test Studio can run your tests in each of the available browsers, one browser at a time (not concurrently on the same machine). 
+        </p>
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 <p class="trigger"><a href="#">How do I run my tests in different browser versions?</a></p>
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-        <p>To run your tests in multiple versions of the same browser requires you to setup multiple machines. Test Studio can only use the version of the browser that is currently installed on one machine. If you want to do something like run your tests in IE 8 & IE 9 & IE 10 requires you to setup 3 different machines (which can be VM's) each with a different version of IE installed on it.</p>
+        <p>To run your tests in multiple versions of the same browser requires you to setup multiple machines. Test Studio can only use the version of the browser that is currently installed on one machine. If you want to do something like run your tests in Chrome v.130, v.131, and v.133 requires you to setup 3 different machines (which can be VM's) each with a different version of Chrome installed on it.</p>
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@@ -418,7 +382,7 @@ As with any other system, there are some guidelines to follow in order for you t
 <p class="trigger"><a href="#">How do I automate testing of a PDF file?</a></p>
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-        <p>Unfortunately Test Studio is unable to connect to and parse browser windows that open a PDF file. PDF files do not contain a Document Object Model, they do not contain HTML. Test Studio can only connect to HTML, Silverlight and WPF type of windows.</p>
+        <p>Test Studio provides a <a href="/automated-tests/recording/pdf-validation" target="_blank">built-in mechanism to valiate PDF file</a> as part of a web test. </p>
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-<p class="trigger"><a href="#">Error running tests in VS 2012 Test Explorer: "Could not find RunSettings node".</a></p>
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-   <div class="block">
-        <p>You may observe this error after applying VS 2012 update 4. Reinstalling Test Studio solves this issue.</p>
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 <p class="trigger"><a href="#">How do I run tests in parallel/How do I run tests in multiple browsers?</a></p>
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 <p class="trigger"><a href="#">How to detect JavaScript errors?</a></p>
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-        <p>Test Studio cannot interact with the browser console and it cannot detect and report on JavaScript errors. Test Studio can only detect JavaScript popups.</p>
+        <p>Test Studio provides a <a href="/features/custom-steps/web-test-common/check-js-errors" target="_blank">built-in mechanism to check for JS errors</a> as part of a web test.</p>
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 ## Test List Scheduling
 
-<p class="trigger"><a href="#">I get the message "A test list is waiting to be executed..." but nothing shows scheduled in Results.</a></p>
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-   <div class="block">
-        <p>This message is displayed when your scheduling server is trying to execute a previously scheduled test list from any project. Since multiple people on a testing team can share the same scheduling server, it may not have been from your project.<br><br>
-		Sometimes a scheduled job can get stuck, for example the target execution server is not available, which prevents your scheduled job from executing since all job will be executed serially. If you need to purge scheduled jobs which are not visible in your <a href="/getting-started/test-results/Calendar" target="_blank">Results view</a>, follow these steps:<br><br>
-		1.&nbsp; Open the Windows Services control panel.<br><br>
-		2.&nbsp; Stop the Telerik Scheduling Service.<br><br>
-		3.&nbsp; Now you need to locate and delete the scheduled jobs. These jobs are stored as files that have a GUID as their name e.g. "c23710cf-45a1-44b2-a692-2d012a335df8". They can be in one of three locations:<br><br>
-		C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Telerik\TestStudio\Scheduler\ScheduleStorage<br><br>
-		C:\Windows\System32\config\systemprofile\AppData\Roaming\Telerik\TestStudio\Scheduler\ScheduleStorage<br><br>
-		C:\Users\(your user name)\AppData\Roaming\Telerik\TestStudio\Scheduler\ScheduleStorage<br><br>
-		4.&nbsp; Go back to the Windows Service control panel.
-		5.&nbsp; Restart the Telerik Scheduling Service.<br><br>
-		NOTE: This process will delete all scheduled jobs, including your recurring jobs. Unfortunately there is no way to identify which one is the one that is stuck and delete just that one.
-		</p>
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-</div>
+
 
 <p class="trigger"><a href="#">I can see test list results on one machine but not the other.</a></p>
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