diff --git a/packages/suite/src/components/suite/Preloader/__tests__/Preloader.test.tsx b/packages/suite/src/components/suite/Preloader/__tests__/Preloader.test.tsx
index f1fd1ce740ff..7c72bb5fac74 100644
--- a/packages/suite/src/components/suite/Preloader/__tests__/Preloader.test.tsx
+++ b/packages/suite/src/components/suite/Preloader/__tests__/Preloader.test.tsx
@@ -20,6 +20,18 @@ jest.mock('cross-fetch', () => ({
     default: () => Promise.resolve({ ok: false }),
 }));
 
+// mock desktopApi
+jest.mock('@trezor/suite-desktop-api', () => ({
+    __esModule: true,
+    desktopApi: {
+        getBridgeStatus: () =>
+            Promise.resolve({ success: true, payload: { service: true, process: true } }),
+        getBridgeSettings: () => Promise.resolve({ success: true, payload: { enabled: true } }),
+        on: (_event: string, _cb: any) => {},
+        removeAllListeners: (_event: string) => {},
+    },
+}));
+
 // jest.mock('@firmware-components/ReconnectDevicePrompt', () => ({
 //     __esModule: true, // export as module
 //     default: ({ children }: any) => <div data-testid="box">{children}</div>,
@@ -230,7 +242,7 @@ describe('Preloader component', () => {
         const { unmount } = renderWithProviders(store, <Index app={store.getState().router.app} />);
 
         expect(findByTestId('@connect-device-prompt')).not.toBeNull();
-        expect(findByTestId('@connect-device-prompt/unreadable-hid')).not.toBeNull();
+        expect(findByTestId('@connect-device-prompt/unreadable-unknown')).not.toBeNull();
 
         unmount();
     });
diff --git a/packages/suite/src/components/suite/PrerequisitesGuide/DeviceUnreadable.tsx b/packages/suite/src/components/suite/PrerequisitesGuide/DeviceUnreadable.tsx
index 6bdfddd9b847..0efddc2c23c3 100644
--- a/packages/suite/src/components/suite/PrerequisitesGuide/DeviceUnreadable.tsx
+++ b/packages/suite/src/components/suite/PrerequisitesGuide/DeviceUnreadable.tsx
@@ -2,16 +2,18 @@ import { useState, MouseEvent } from 'react';
 import { Button } from '@trezor/components';
 import { desktopApi } from '@trezor/suite-desktop-api';
 import { isDesktop, isLinux } from '@trezor/env-utils';
+import { notificationsActions } from '@suite-common/toast-notifications';
+import { selectDevice } from '@suite-common/wallet-core';
+
 import { Translation, TroubleshootingTips, UdevDownload } from 'src/components/suite';
 import {
-    TROUBLESHOOTING_TIP_BRIDGE_STATUS,
     TROUBLESHOOTING_TIP_SUITE_DESKTOP,
-    TROUBLESHOOTING_TIP_CABLE,
-    TROUBLESHOOTING_TIP_USB,
     TROUBLESHOOTING_TIP_DIFFERENT_COMPUTER,
+    TROUBLESHOOTING_TIP_UNREADABLE_HID,
+    TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE,
+    TROUBLESHOOTING_TIP_RECONNECT,
 } from 'src/components/suite/troubleshooting/tips';
-import { useDispatch } from 'src/hooks/suite';
-import { notificationsActions } from '@suite-common/toast-notifications';
+import { useSelector, useDispatch } from 'src/hooks/suite';
 import type { TrezorDevice } from 'src/types/suite';
 
 // linux web
@@ -99,28 +101,44 @@ const UdevDesktop = () => {
 
 interface DeviceUnreadableProps {
     device?: TrezorDevice; // this should be actually UnreadableDevice, but it is not worth type casting
-    isWebUsbTransport: boolean;
 }
 
-// We don't really know what happened, show some generic help and provide link to contact a support
-export const DeviceUnreadable = ({ device, isWebUsbTransport }: DeviceUnreadableProps) => {
-    if (isWebUsbTransport) {
-        // only install bridge will help (webusb + HID device)
-        return (
-            <TroubleshootingTips
-                label={<Translation id="TR_TROUBLESHOOTING_UNREADABLE_WEBUSB" />}
-                items={[TROUBLESHOOTING_TIP_BRIDGE_STATUS, TROUBLESHOOTING_TIP_SUITE_DESKTOP]}
-                offerWebUsb
-                data-testid="@connect-device-prompt/unreadable-hid"
-            />
-        );
-    }
+/**
+ * Device was detected but @trezor/connect was not able to communicate with it. Reasons could be:
+ * - initial read from device (GetFeatures) failed because of some de-synchronization or clash with another application
+ * - device can't be communicated with using currently used transport (eg. hid / node bridge + webusb)
+ * - missing udev rule on linux
+ */
+export const DeviceUnreadable = ({ device }: DeviceUnreadableProps) => {
+    const selectedDevice = useSelector(selectDevice);
 
     // this error is dispatched by trezord when udev rules are missing
     if (isLinux() && device?.error === 'LIBUSB_ERROR_ACCESS') {
         return <> {isDesktop() ? <UdevDesktop /> : <UdevWeb />}</>;
     }
 
+    // generic troubleshooting tips
+    const items = [
+        // closing other apps and reloading should be the first step. Either we might have made a bug and let two apps to talk
+        // to device at the same time or there might be another application in the wild not really playing according to our rules
+        TROUBLESHOOTING_TIP_RECONNECT,
+        // if on web - try installing desktop. this takes you to using bridge which should be more powerful than WebUSB
+        TROUBLESHOOTING_TIP_SUITE_DESKTOP,
+        // unfortunately we have seen reports that even old bridge might not be enough for some Windows users. So the only chance
+        // is using another computer, or maybe it would be better to say another OS
+        TROUBLESHOOTING_TIP_DIFFERENT_COMPUTER,
+    ];
+
+    // only for unreadable HID devices
+    if (selectedDevice?.transportDescriptorType === 0) {
+        // If even this did not work, go to support or knowledge base
+        // 'If the last time you updated your device firmware was in 2019 and earlier please follow instructions in <a>the knowledge base</a>',
+        items.push(TROUBLESHOOTING_TIP_UNREADABLE_HID);
+        // you might have a very old device which is no longer supported current bridge
+        // if on desktop - try toggling between the 2 bridges we have available
+        items.push(TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE);
+    }
+
     return (
         <TroubleshootingTips
             label={
@@ -129,12 +147,7 @@ export const DeviceUnreadable = ({ device, isWebUsbTransport }: DeviceUnreadable
                     values={{ error: device?.error }}
                 />
             }
-            items={[
-                TROUBLESHOOTING_TIP_CABLE,
-                TROUBLESHOOTING_TIP_USB,
-                TROUBLESHOOTING_TIP_DIFFERENT_COMPUTER,
-            ]}
-            offerWebUsb={isWebUsbTransport}
+            items={items}
             data-testid="@connect-device-prompt/unreadable-unknown"
         />
     );
diff --git a/packages/suite/src/components/suite/PrerequisitesGuide/PrerequisitesGuide.tsx b/packages/suite/src/components/suite/PrerequisitesGuide/PrerequisitesGuide.tsx
index 799e663cd56f..e4818461649e 100644
--- a/packages/suite/src/components/suite/PrerequisitesGuide/PrerequisitesGuide.tsx
+++ b/packages/suite/src/components/suite/PrerequisitesGuide/PrerequisitesGuide.tsx
@@ -61,9 +61,7 @@ export const PrerequisitesGuide = ({ allowSwitchDevice }: PrerequisitesGuideProp
                 case 'device-unacquired':
                     return <DeviceAcquire />;
                 case 'device-unreadable':
-                    return (
-                        <DeviceUnreadable device={device} isWebUsbTransport={isWebUsbTransport} />
-                    );
+                    return <DeviceUnreadable device={device} />;
                 case 'device-unknown':
                     return <DeviceUnknown />;
                 case 'device-seedless':
diff --git a/packages/suite/src/components/suite/PrerequisitesGuide/Transport.tsx b/packages/suite/src/components/suite/PrerequisitesGuide/Transport.tsx
index c88fc3d95ed2..7832438f60e6 100644
--- a/packages/suite/src/components/suite/PrerequisitesGuide/Transport.tsx
+++ b/packages/suite/src/components/suite/PrerequisitesGuide/Transport.tsx
@@ -1,23 +1,28 @@
 import { Translation, TroubleshootingTips } from 'src/components/suite';
+
 import {
     TROUBLESHOOTING_TIP_SUITE_DESKTOP,
     TROUBLESHOOTING_TIP_RESTART_COMPUTER,
     TROUBLESHOOTING_TIP_WEBUSB_ENVIRONMENT,
 } from 'src/components/suite/troubleshooting/tips';
 
-export const Transport = () => (
-    // No transport layer (bridge/webUSB) is available
-    // On web it makes sense to
-    // - offer downloading Trezor Suite desktop, or
-    // - use a browser that supports WebUSB
-    // Desktop app should have Bridge transport layer available as it is built-in, if it is not available we fucked up something.
-    <TroubleshootingTips
-        label={<Translation id="TR_TROUBLESHOOTING_DEVICE_NOT_DETECTED" />}
-        items={[
-            TROUBLESHOOTING_TIP_WEBUSB_ENVIRONMENT,
-            TROUBLESHOOTING_TIP_SUITE_DESKTOP,
-            TROUBLESHOOTING_TIP_RESTART_COMPUTER,
-        ]}
-        data-testid="@connect-device-prompt/bridge-not-running"
-    />
-);
+export const Transport = () => {
+    const items = [
+        TROUBLESHOOTING_TIP_WEBUSB_ENVIRONMENT,
+        TROUBLESHOOTING_TIP_SUITE_DESKTOP,
+        TROUBLESHOOTING_TIP_RESTART_COMPUTER,
+    ];
+
+    return (
+        // No transport layer (bridge/webUSB) is available
+        // On web it makes sense to
+        // - offer downloading Trezor Suite desktop, or
+        // - use a browser that supports WebUSB
+        // Desktop app should have Bridge transport layer available as it is built-in, if it is not available we fucked up something.
+        <TroubleshootingTips
+            label={<Translation id="TR_TROUBLESHOOTING_DEVICE_NOT_DETECTED" />}
+            items={items}
+            data-testid="@connect-device-prompt/bridge-not-running"
+        />
+    );
+};
diff --git a/packages/suite/src/components/suite/troubleshooting/tips/BridgeTip.tsx b/packages/suite/src/components/suite/troubleshooting/tips/BridgeTip.tsx
index 321295e02cfa..0e3180a70ee9 100644
--- a/packages/suite/src/components/suite/troubleshooting/tips/BridgeTip.tsx
+++ b/packages/suite/src/components/suite/troubleshooting/tips/BridgeTip.tsx
@@ -5,8 +5,10 @@ import { typography } from '@trezor/theme';
 import { TrezorLink } from 'src/components/suite';
 import { Translation } from 'src/components/suite/Translation';
 import { useOpenSuiteDesktop } from 'src/hooks/suite/useOpenSuiteDesktop';
+import { useBridgeDesktopApi } from 'src/hooks/suite/useBridgeDesktopApi';
+import { useSelector } from 'src/hooks/suite';
 
-const Wrapper = styled.div`
+export const Wrapper = styled.div`
     a {
         ${typography.hint};
     }
@@ -45,3 +47,34 @@ export const BridgeStatus = () => (
         />
     </Wrapper>
 );
+
+export const BridgeToggle = () => {
+    const { changeBridgeSettings, bridgeSettings } = useBridgeDesktopApi();
+    const transport = useSelector(state => state.suite.transport);
+
+    if (!bridgeSettings) return null;
+
+    return (
+        <Wrapper>
+            <Translation
+                id="TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_DESCRIPTION"
+                values={{
+                    currentVersion: transport?.version,
+                    a: chunks => (
+                        <TrezorLink
+                            variant="underline"
+                            onClick={() => {
+                                changeBridgeSettings({
+                                    ...bridgeSettings,
+                                    legacy: !bridgeSettings?.legacy,
+                                });
+                            }}
+                        >
+                            {chunks}
+                        </TrezorLink>
+                    ),
+                }}
+            />
+        </Wrapper>
+    );
+};
diff --git a/packages/suite/src/components/suite/troubleshooting/tips/index.tsx b/packages/suite/src/components/suite/troubleshooting/tips/index.tsx
index afcf681a79d7..81b2fe205551 100644
--- a/packages/suite/src/components/suite/troubleshooting/tips/index.tsx
+++ b/packages/suite/src/components/suite/troubleshooting/tips/index.tsx
@@ -1,8 +1,10 @@
 import { isWeb, isDesktop, isLinux, isAndroid } from '@trezor/env-utils';
+import { TREZOR_SUPPORT_DEVICE_URL } from '@trezor/urls';
 
+import { TrezorLink } from 'src/components/suite';
 import { Translation } from 'src/components/suite/Translation';
 
-import { BridgeStatus, SuiteDesktopTip } from './BridgeTip';
+import { BridgeStatus, SuiteDesktopTip, BridgeToggle, Wrapper } from './BridgeTip';
 import { UdevDescription } from './UdevDescription';
 
 export const TROUBLESHOOTING_TIP_BRIDGE_STATUS = {
@@ -19,6 +21,25 @@ export const TROUBLESHOOTING_TIP_WEBUSB_ENVIRONMENT = {
     hide: !isWeb(),
 };
 
+export const TROUBLESHOOTING_TIP_UNREADABLE_HID = {
+    key: 'unreadable-hid',
+    heading: <Translation id="TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_TITLE" />,
+    description: (
+        <Wrapper>
+            <Translation
+                id="TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_DESCRIPTION"
+                values={{
+                    a: chunks => (
+                        <TrezorLink variant="underline" href={TREZOR_SUPPORT_DEVICE_URL}>
+                            {chunks}
+                        </TrezorLink>
+                    ),
+                }}
+            />
+        </Wrapper>
+    ),
+};
+
 export const TROUBLESHOOTING_TIP_SUITE_DESKTOP = {
     key: 'suite-desktop',
     heading: <Translation id="TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TITLE" />,
@@ -26,6 +47,13 @@ export const TROUBLESHOOTING_TIP_SUITE_DESKTOP = {
     hide: !isWeb(),
 };
 
+export const TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE = {
+    key: 'suite-desktop',
+    heading: <Translation id="TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_TITLE" />,
+    description: <BridgeToggle />,
+    hide: isWeb() || isAndroid(),
+};
+
 export const TROUBLESHOOTING_TIP_CABLE = {
     key: 'cable',
     heading: <Translation id="TR_TROUBLESHOOTING_TIP_CABLE_TITLE" />,
diff --git a/packages/suite/src/support/messages.ts b/packages/suite/src/support/messages.ts
index 41aaf60d1e24..423f2204a697 100644
--- a/packages/suite/src/support/messages.ts
+++ b/packages/suite/src/support/messages.ts
@@ -7147,6 +7147,15 @@ export default defineMessages({
             'Only Chromium-based browsers currently allow direct communication with USB devices.',
         id: 'TR_TROUBLESHOOTING_TIP_BROWSER_WEBUSB_DESCRIPTION',
     },
+    TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_TITLE: {
+        defaultMessage: 'You may be using a very old Trezor model',
+        id: 'TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_TITLE',
+    },
+    TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_DESCRIPTION: {
+        defaultMessage:
+            'If the last time you updated your device firmware was in 2019 and earlier please follow instructions in <a>the knowledge base</a>',
+        id: 'TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_DESCRIPTION',
+    },
     TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TITLE: {
         id: 'TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TITLE',
         defaultMessage: 'Use the Trezor Suite desktop app',
@@ -7155,6 +7164,15 @@ export default defineMessages({
         id: 'TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_DESCRIPTION',
         defaultMessage: 'Run the  <a>Trezor Suite</a> desktop app',
     },
+    TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_TITLE: {
+        id: 'TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_TITLE',
+        defaultMessage: 'Use another version of Trezor Bridge',
+    },
+    TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_DESCRIPTION: {
+        id: 'TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_DESCRIPTION',
+        defaultMessage:
+            '<a>Click to toggle</a> an alternative bridge implementation. Current version: ({currentVersion})',
+    },
     TR_TROUBLESHOOTING_TIP_UDEV_INSTALL_DESCRIPTION: {
         id: 'TR_TROUBLESHOOTING_TIP_UDEV_INSTALL_DESCRIPTION',
         defaultMessage:
@@ -7173,6 +7191,7 @@ export default defineMessages({
             'After closing other browser tabs and windows, try quitting and reopening Trezor Suite.',
         id: 'TR_TROUBLESHOOTING_CLOSE_TABS_DESCRIPTION_DESKTOP',
     },
+
     TR_TROUBLESHOOTING_TIP_CABLE_TITLE: {
         id: 'TR_TROUBLESHOOTING_TIP_CABLE_TITLE',
         defaultMessage: 'Try a different cable',
@@ -7208,11 +7227,6 @@ export default defineMessages({
         defaultMessage:
             'Restarting your computer may fix the communication issue between your browser and device.',
     },
-    TR_TROUBLESHOOTING_UNREADABLE_WEBUSB: {
-        id: 'TR_TROUBLESHOOTING_UNREADABLE_WEBUSB',
-        defaultMessage:
-            "Your device is connected properly, but your browser can't communicate with it at the moment. You need to install Trezor Bridge.",
-    },
     TR_TROUBLESHOOTING_UNREADABLE_UDEV: {
         id: 'TR_TROUBLESHOOTING_UNREADABLE_UDEV',
         defaultMessage: 'Missing udev rules',