diff --git a/packages/suite/src/components/suite/Preloader/__tests__/Preloader.test.tsx b/packages/suite/src/components/suite/Preloader/__tests__/Preloader.test.tsx
index 1561665e9377..3e57e258ce8e 100644
--- a/packages/suite/src/components/suite/Preloader/__tests__/Preloader.test.tsx
+++ b/packages/suite/src/components/suite/Preloader/__tests__/Preloader.test.tsx
@@ -20,6 +20,18 @@ jest.mock('cross-fetch', () => ({
     default: () => Promise.resolve({ ok: false }),
 }));
 
+// mock desktopApi
+jest.mock('@trezor/suite-desktop-api', () => ({
+    __esModule: true,
+    desktopApi: {
+        getBridgeStatus: () =>
+            Promise.resolve({ success: true, payload: { service: true, process: true } }),
+        getBridgeSettings: () => Promise.resolve({ success: true, payload: { enabled: true } }),
+        on: (_event: string, _cb: any) => {},
+        removeAllListeners: (_event: string) => {},
+    },
+}));
+
 // jest.mock('@firmware-components/ReconnectDevicePrompt', () => ({
 //     __esModule: true, // export as module
 //     default: ({ children }: any) => <div data-testid="box">{children}</div>,
@@ -224,7 +236,7 @@ describe('Preloader component', () => {
         const { unmount } = renderWithProviders(store, <Index app={store.getState().router.app} />);
 
         expect(findByTestId('@connect-device-prompt')).not.toBeNull();
-        expect(findByTestId('@connect-device-prompt/unreadable-hid')).not.toBeNull();
+        expect(findByTestId('@connect-device-prompt/unreadable-unknown')).not.toBeNull();
 
         unmount();
     });
diff --git a/packages/suite/src/components/suite/PrerequisitesGuide/DeviceUnreadable.tsx b/packages/suite/src/components/suite/PrerequisitesGuide/DeviceUnreadable.tsx
index 6bdfddd9b847..6a6da83533c3 100644
--- a/packages/suite/src/components/suite/PrerequisitesGuide/DeviceUnreadable.tsx
+++ b/packages/suite/src/components/suite/PrerequisitesGuide/DeviceUnreadable.tsx
@@ -4,11 +4,11 @@ import { desktopApi } from '@trezor/suite-desktop-api';
 import { isDesktop, isLinux } from '@trezor/env-utils';
 import { Translation, TroubleshootingTips, UdevDownload } from 'src/components/suite';
 import {
-    TROUBLESHOOTING_TIP_BRIDGE_STATUS,
     TROUBLESHOOTING_TIP_SUITE_DESKTOP,
-    TROUBLESHOOTING_TIP_CABLE,
-    TROUBLESHOOTING_TIP_USB,
     TROUBLESHOOTING_TIP_DIFFERENT_COMPUTER,
+    TROUBLESHOOTING_TIP_UNREADABLE_HID,
+    TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE,
+    TROUBLESHOOTING_TIP_RECONNECT,
 } from 'src/components/suite/troubleshooting/tips';
 import { useDispatch } from 'src/hooks/suite';
 import { notificationsActions } from '@suite-common/toast-notifications';
@@ -99,23 +99,12 @@ const UdevDesktop = () => {
 
 interface DeviceUnreadableProps {
     device?: TrezorDevice; // this should be actually UnreadableDevice, but it is not worth type casting
-    isWebUsbTransport: boolean;
 }
 
-// We don't really know what happened, show some generic help and provide link to contact a support
-export const DeviceUnreadable = ({ device, isWebUsbTransport }: DeviceUnreadableProps) => {
-    if (isWebUsbTransport) {
-        // only install bridge will help (webusb + HID device)
-        return (
-            <TroubleshootingTips
-                label={<Translation id="TR_TROUBLESHOOTING_UNREADABLE_WEBUSB" />}
-                items={[TROUBLESHOOTING_TIP_BRIDGE_STATUS, TROUBLESHOOTING_TIP_SUITE_DESKTOP]}
-                offerWebUsb
-                data-testid="@connect-device-prompt/unreadable-hid"
-            />
-        );
-    }
-
+/**
+ * Device was detected but App can't communicate with it.
+ */
+export const DeviceUnreadable = ({ device }: DeviceUnreadableProps) => {
     // this error is dispatched by trezord when udev rules are missing
     if (isLinux() && device?.error === 'LIBUSB_ERROR_ACCESS') {
         return <> {isDesktop() ? <UdevDesktop /> : <UdevWeb />}</>;
@@ -130,11 +119,20 @@ export const DeviceUnreadable = ({ device, isWebUsbTransport }: DeviceUnreadable
                 />
             }
             items={[
-                TROUBLESHOOTING_TIP_CABLE,
-                TROUBLESHOOTING_TIP_USB,
+                // closing other apps and reloading should be the first step. Either we might have made a bug and let two apps to talk
+                // to device at the same time or there might be another application in the wild not really playing according to our rules
+                TROUBLESHOOTING_TIP_RECONNECT,
+                // if on web - try installing desktop. this takes you to using bridge which should be more powerful than WebUSB
+                TROUBLESHOOTING_TIP_SUITE_DESKTOP,
+                // you might have a very old device which is no longer supported current bridge
+                // if on desktop - try toggling between the 2 bridges we have available
+                TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE,
+                // If even this did not work, go to support or knowledge base
+                TROUBLESHOOTING_TIP_UNREADABLE_HID,
+                // unfortunately we have seen reports that even old bridge might not be enough for some Windows users. So the only chance
+                // is using another computer, or maybe it would be better to say another OS
                 TROUBLESHOOTING_TIP_DIFFERENT_COMPUTER,
             ]}
-            offerWebUsb={isWebUsbTransport}
             data-testid="@connect-device-prompt/unreadable-unknown"
         />
     );
diff --git a/packages/suite/src/components/suite/PrerequisitesGuide/PrerequisitesGuide.tsx b/packages/suite/src/components/suite/PrerequisitesGuide/PrerequisitesGuide.tsx
index 799e663cd56f..e4818461649e 100644
--- a/packages/suite/src/components/suite/PrerequisitesGuide/PrerequisitesGuide.tsx
+++ b/packages/suite/src/components/suite/PrerequisitesGuide/PrerequisitesGuide.tsx
@@ -61,9 +61,7 @@ export const PrerequisitesGuide = ({ allowSwitchDevice }: PrerequisitesGuideProp
                 case 'device-unacquired':
                     return <DeviceAcquire />;
                 case 'device-unreadable':
-                    return (
-                        <DeviceUnreadable device={device} isWebUsbTransport={isWebUsbTransport} />
-                    );
+                    return <DeviceUnreadable device={device} />;
                 case 'device-unknown':
                     return <DeviceUnknown />;
                 case 'device-seedless':
diff --git a/packages/suite/src/components/suite/troubleshooting/tips/BridgeTip.tsx b/packages/suite/src/components/suite/troubleshooting/tips/BridgeTip.tsx
index 662718c29681..14a29f06d7b5 100644
--- a/packages/suite/src/components/suite/troubleshooting/tips/BridgeTip.tsx
+++ b/packages/suite/src/components/suite/troubleshooting/tips/BridgeTip.tsx
@@ -5,8 +5,10 @@ import { typography } from '@trezor/theme';
 import { TrezorLink } from 'src/components/suite';
 import { Translation } from 'src/components/suite/Translation';
 import { useOpenSuiteDesktop } from 'src/hooks/suite/useOpenSuiteDesktop';
+import { useBridgeDesktopApi } from 'src/hooks/suite/useBridgeDesktopApi';
+import { useSelector } from 'src/hooks/suite';
 
-const Wrapper = styled.div`
+export const Wrapper = styled.div`
     a {
         ${typography.hint};
     }
@@ -45,3 +47,34 @@ export const BridgeStatus = () => (
         />
     </Wrapper>
 );
+
+export const BridgeToggle = () => {
+    const { changeBridgeSettings, bridgeSettings } = useBridgeDesktopApi();
+    const transport = useSelector(state => state.suite.transport);
+
+    if (!bridgeSettings) return null;
+
+    return (
+        <Wrapper>
+            <Translation
+                id="TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_DESCRIPTION"
+                values={{
+                    currentVersion: transport?.version,
+                    a: chunks => (
+                        <TrezorLink
+                            variant="underline"
+                            onClick={() => {
+                                changeBridgeSettings({
+                                    ...bridgeSettings,
+                                    legacy: !bridgeSettings?.legacy,
+                                });
+                            }}
+                        >
+                            {chunks}
+                        </TrezorLink>
+                    ),
+                }}
+            />
+        </Wrapper>
+    );
+};
diff --git a/packages/suite/src/components/suite/troubleshooting/tips/index.tsx b/packages/suite/src/components/suite/troubleshooting/tips/index.tsx
index ebb148a77a3c..b94fe12bc96c 100644
--- a/packages/suite/src/components/suite/troubleshooting/tips/index.tsx
+++ b/packages/suite/src/components/suite/troubleshooting/tips/index.tsx
@@ -1,9 +1,11 @@
 import { isWeb, isDesktop, isLinux, isAndroid } from '@trezor/env-utils';
+import { OLD_FW_UPDATE_URL } from '@trezor/urls';
 
+import { TrezorLink } from 'src/components/suite';
 import { Translation } from 'src/components/suite/Translation';
 import { isWebUsb } from 'src/utils/suite/transport';
 
-import { BridgeStatus, BridgeInstall } from './BridgeTip';
+import { BridgeStatus, BridgeInstall, BridgeToggle, Wrapper } from './BridgeTip';
 import { UdevDescription } from './UdevDescription';
 
 export const TROUBLESHOOTING_TIP_BRIDGE_STATUS = {
@@ -20,6 +22,25 @@ export const TROUBLESHOOTING_TIP_WEBUSB_ENVIRONMENT = {
     hide: isWebUsb() || !isWeb(),
 };
 
+export const TROUBLESHOOTING_TIP_UNREADABLE_HID = {
+    key: 'unreadable-hid',
+    heading: <Translation id="TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_TITLE" />,
+    description: (
+        <Wrapper>
+            <Translation
+                id="TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_DESCRIPTION"
+                values={{
+                    a: chunks => (
+                        <TrezorLink variant="underline" href={OLD_FW_UPDATE_URL}>
+                            {chunks}
+                        </TrezorLink>
+                    ),
+                }}
+            />
+        </Wrapper>
+    ),
+};
+
 export const TROUBLESHOOTING_TIP_SUITE_DESKTOP = {
     key: 'suite-desktop',
     heading: <Translation id="TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TITLE" />,
@@ -27,6 +48,13 @@ export const TROUBLESHOOTING_TIP_SUITE_DESKTOP = {
     hide: !isWeb(),
 };
 
+export const TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE = {
+    key: 'suite-desktop',
+    heading: <Translation id="TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_TITLE" />,
+    description: <BridgeToggle />,
+    hide: isWebUsb() || isWeb() || isAndroid(),
+};
+
 export const TROUBLESHOOTING_TIP_CABLE = {
     key: 'cable',
     heading: <Translation id="TR_TROUBLESHOOTING_TIP_CABLE_TITLE" />,
diff --git a/packages/suite/src/support/messages.ts b/packages/suite/src/support/messages.ts
index 996079f9d1b7..9fc848d524c0 100644
--- a/packages/suite/src/support/messages.ts
+++ b/packages/suite/src/support/messages.ts
@@ -7235,6 +7235,15 @@ export default defineMessages({
             'Only Chromium-based browsers currently allow direct communication with USB devices',
         id: 'TR_TROUBLESHOOTING_TIP_BROWSER_WEBUSB_DESCRIPTION',
     },
+    TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_TITLE: {
+        defaultMessage: 'You may be using a very old Trezor model',
+        id: 'TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_TITLE',
+    },
+    TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_DESCRIPTION: {
+        defaultMessage:
+            'If the last time you updated your device firmware was in 2019 and earlier please follow instructions in <a>the knowledge base</a>',
+        id: 'TR_TROUBLESHOOTING_TIP_UNREADABLE_HID_DESCRIPTION',
+    },
     TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TITLE: {
         id: 'TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TITLE',
         defaultMessage: 'Use the Trezor Suite desktop app',
@@ -7243,6 +7252,15 @@ export default defineMessages({
         id: 'TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_DESCRIPTION',
         defaultMessage: 'Run the  <a>Trezor Suite</a> desktop app',
     },
+    TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_TITLE: {
+        id: 'TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_TITLE',
+        defaultMessage: 'Use another version of Trezor Bridge',
+    },
+    TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_DESCRIPTION: {
+        id: 'TR_TROUBLESHOOTING_TIP_SUITE_DESKTOP_TOGGLE_BRIDGE_DESCRIPTION',
+        defaultMessage:
+            '<a>Click to toggle</a> an alternative bridge implementation. Current version: ({currentVersion})',
+    },
     TR_TROUBLESHOOTING_TIP_UDEV_INSTALL_DESCRIPTION: {
         id: 'TR_TROUBLESHOOTING_TIP_UDEV_INSTALL_DESCRIPTION',
         defaultMessage:
@@ -7261,6 +7279,7 @@ export default defineMessages({
             'After closing other browser tabs and windows, try quitting and reopening Trezor Suite.',
         id: 'TR_TROUBLESHOOTING_CLOSE_TABS_DESCRIPTION_DESKTOP',
     },
+
     TR_TROUBLESHOOTING_TIP_CABLE_TITLE: {
         id: 'TR_TROUBLESHOOTING_TIP_CABLE_TITLE',
         defaultMessage: 'Try a different cable',
@@ -7295,11 +7314,6 @@ export default defineMessages({
         id: 'TR_TROUBLESHOOTING_TIP_RESTART_COMPUTER_DESCRIPTION',
         defaultMessage: 'Just in case',
     },
-    TR_TROUBLESHOOTING_UNREADABLE_WEBUSB: {
-        id: 'TR_TROUBLESHOOTING_UNREADABLE_WEBUSB',
-        defaultMessage:
-            "Your device is connected properly, but your browser can't communicate with it at the moment. You need to install Trezor Bridge.",
-    },
     TR_TROUBLESHOOTING_UNREADABLE_UDEV: {
         id: 'TR_TROUBLESHOOTING_UNREADABLE_UDEV',
         defaultMessage: 'Missing udev rules',
diff --git a/packages/urls/src/urls.ts b/packages/urls/src/urls.ts
index 21fc334d76c9..109345e0d775 100644
--- a/packages/urls/src/urls.ts
+++ b/packages/urls/src/urls.ts
@@ -141,3 +141,5 @@ export const ESHOP_KEEP_METAL_SINGLE_SHARE_URL: Url =
     'https://trezor.io/trezor-keep-metal-single-share';
 
 export const COINMARKET_DOWNLOAD_INVITY_APP_URL: Url = 'https://get.invity.io';
+
+export const OLD_FW_UPDATE_URL: Url = 'https://wiki.trezor.io/todo';