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Retry option creates a new task in voice channel instead of original task's channel #55

@allavytalize

Description

@allavytalize

Test:

No agents are available.
User leaves a voicemail.
When an agent comes online, they pick up the voicemail task.
When they click retry, the task appears in agent's queue, but it is ringing. It is no longer a voicemail talk but a voice task.

Expected behavior:

  • On Retry the new task should be created in the same channel as the original.
  • If this is the intended behavior, provide documentation on flex plugins page.

Screenshot 2024-04-02 at 2 49 51 PM

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