Can I enable Answering Machine Detection via the StartOutboundCall action?

[tlantz77]

I want to enable Answering Machine Detection on outbound calls, however it seems the StartOutboundCall only accepts a limited few parameters, and it's code isn't defined within this project's source code (I imagine it's coming from the flex-sdk package). Is it possible to extend the payload on the StartOutboundCall action to enable AMD, or would I have to recreate this action and everything that it's doing from from scratch?

[dremin]

Hi @tlantz77! It is not currently possible to enable AMD using StartOutboundCall. You would need to create a custom outbound calling implementation to use AMD.

[tlantz77]

@dremin Thanks for your response. Could you possibly point me to the package or source code where StartOutboundCall is defined, or provide a summary what it is doing? When it is invoked it seems to be doing a lot more than just creating the call, like possibly generating a task & attaching the call to the task, etc.

[dremin]

@tlantz77 StartOutboundCall is mostly a wrapper around TaskRouter JS's createTask function which is responsible for orchestrating the outbound call task. The reason that AMD is not working is because TaskRouter does not pass the AMD parameters to the conference participant that is created. You would need to avoid using the TaskRouter orchestration here in order to use AMD.