7
7
msgstr ""
8
8
"Project-Id-Version: Zammad\n"
9
9
"Report-Msgid-Bugs-To: \n"
10
- "POT-Creation-Date: 2025-02-20 12:50 +0100\n"
10
+ "POT-Creation-Date: 2025-02-25 11:48 +0100\n"
11
11
"PO-Revision-Date: 2023-09-23 01:11+0000\n"
12
12
"Last-Translator: Tomáš Kovařík <
[email protected] >\n"
13
13
"Language-Team: Czech <https://translations.zammad.org/projects/"
@@ -489,7 +489,7 @@ msgid "Email Inbound"
489
489
msgstr ""
490
490
491
491
#: ../channels/email/accounts/account-setup.rst:122
492
- #: ../misc/object-conditions/basics.rst:207 ../system/objects.rst:152
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+ #: ../misc/object-conditions/basics.rst:207 ../system/objects.rst:154
493
493
#: ../system/objects/types.rst:157
494
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msgid "Type"
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msgstr ""
@@ -1126,7 +1126,7 @@ msgstr ""
1126
1126
#: ../system/integrations/cti/includes/outbound-calls.include.rst:18
1127
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#: ../system/integrations/cti/includes/inbound-calls.include.rst:14
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#: ../system/integrations/cti/includes/outbound-calls.include.rst:17
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- #: ../system/objects.rst:160 ../system/objects.rst:244
1129
+ #: ../system/objects.rst:162 ../system/objects.rst:246
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msgid "Note"
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msgstr ""
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@@ -2635,8 +2635,8 @@ msgstr ""
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#: ../channels/form.rst:19 ../manage/groups/settings.rst:16
2637
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#: ../manage/scheduler.rst:39 ../manage/slas/how-do-they-work.rst:26
2638
- #: ../manage/templates.rst:33 ../system/objects.rst:128
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- #: ../system/objects.rst:232
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+ #: ../manage/templates.rst:33 ../system/objects.rst:131
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+ #: ../system/objects.rst:234
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msgid "Name"
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msgstr ""
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@@ -2665,7 +2665,7 @@ msgstr ""
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#: ../manage/macros/how-do-they-work.rst:0 ../manage/overviews.rst:0
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#: ../manage/roles/index.rst:128 ../manage/scheduler.rst:111
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#: ../manage/templates.rst:43 ../manage/webhook/add.rst:123
2668
- #: ../system/objects.rst:167 ../system/objects.rst:246
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+ #: ../system/objects.rst:169 ../system/objects.rst:248
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msgid "Active"
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msgstr ""
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@@ -25331,7 +25331,7 @@ msgstr ""
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msgid "Screenshot showing highlighted ticket state attribute"
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msgstr ""
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- #: ../system/objects.rst:120
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+ #: ../system/objects.rst:123
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msgid "Handling of states"
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msgstr ""
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25337
@@ -25347,162 +25347,164 @@ msgstr ""
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#: ../system/objects.rst:108
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msgid ""
25350
+ "The `merged` state can't be changed because it is a required system state. "
25351
+ "Otherwise, the merging of tickets would lead to errors."
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+ msgstr ""
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+
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+ #: ../system/objects.rst:111
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+ msgid ""
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"To add a new state, click on the \"New Ticket State\" button in the top "
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"right corner. To change an existing state, simply click on the affected "
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"state. This opens an edit dialog."
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msgstr ""
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- #: ../system/objects.rst:112
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+ #: ../system/objects.rst:115
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msgid ""
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"You can also clone a state or set them to \"Default for new tickets\" or "
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"\"Default for follow-ups\" by clicking on the ⁝ action button and select the "
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"desired function."
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msgstr ""
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25362
- #: ../system/objects.rst:116
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+ #: ../system/objects.rst:119
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msgid ""
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"*Default for new tickets* means that this state is used for every newly "
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"created ticket."
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msgstr ""
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- #: ../system/objects.rst:119
25374
+ #: ../system/objects.rst:122
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msgid ""
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"*Default for follow-ups* means that this state is used if the ticket is re-"
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"opened after it was closed."
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msgstr ""
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- #: ../system/objects.rst:169
25380
+ #: ../system/objects.rst:171
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msgid "Ticket state in detail"
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msgstr ""
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- #: ../system/objects.rst:123
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+ #: ../system/objects.rst:126
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msgid ""
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"Below you can find a description for each field and option. Please head over "
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"to the :ref:`example <example-state>` to see the edit dialog."
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msgstr ""
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- #: ../system/objects.rst:127
25390
+ #: ../system/objects.rst:130
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msgid ""
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"This is the name of the state and what you and your agents are seeing when "
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"choosing a state somewhere (e.g. in tickets, trigger configuration)."
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msgstr ""
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- #: ../system/objects.rst:135
25396
+ #: ../system/objects.rst:138
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msgid ""
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"There are different state types you can choose from. By default, Zammad "
25393
25399
"comes with one state per state type."
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msgstr ""
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- #: ../system/objects.rst:138
25402
+ #: ../system/objects.rst:141
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msgid ""
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"**new**: for states for tickets that are new and it hasn't been worked on "
25399
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"them"
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msgstr ""
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- #: ../system/objects.rst:140
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+ #: ../system/objects.rst:143
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msgid ""
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"**open**: for states for tickets that are in progress and agents are working "
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"on them"
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msgstr ""
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- #: ../system/objects.rst:142
25409
- msgid "**merged**: for states for tickets that are merged with other tickets"
25410
- msgstr ""
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-
25412
- #: ../system/objects.rst:143
25414
+ #: ../system/objects.rst:145
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msgid ""
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"**pending reminder**: for states for tickets that are in progress and you "
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"want to set a reminder. (default example: *pending reminder*)"
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msgstr ""
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- #: ../system/objects.rst:145
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+ #: ../system/objects.rst:147
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msgid ""
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"**pending action**: for states for tickets that are waiting for a specified "
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"time and then change their state (default example: *pending close*)"
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msgstr ""
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- #: ../system/objects.rst:148
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+ #: ../system/objects.rst:150
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msgid ""
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"**closed**: for states for tickets that are finished and do not need to be "
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"processed further"
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msgstr ""
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- #: ../system/objects.rst:151
25432
+ #: ../system/objects.rst:153
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msgid ""
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"⚠️ Choosing the correct state type is important! If you are in doubt, have a "
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"look on the default states and their types!"
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msgstr ""
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- #: ../system/objects.rst:156
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+ #: ../system/objects.rst:158
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msgid "Ignore escalation"
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msgstr ""
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- #: ../system/objects.rst:155
25442
+ #: ../system/objects.rst:157
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msgid ""
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"Here you can define whether tickets of this state will count to escalation "
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"time or not."
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msgstr ""
25445
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- #: ../system/objects.rst:159
25448
+ #: ../system/objects.rst:161
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msgid ""
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"You can create a note for the state to inform other admins about the state. "
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"This has no effect on tickets."
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msgstr ""
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- #: ../system/objects.rst:163
25454
+ #: ../system/objects.rst:165
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msgid "Set the state to *active* or *inactive*."
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msgstr ""
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- #: ../system/objects.rst:165
25458
+ #: ../system/objects.rst:167
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msgid ""
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"it is technically possible to set all states to inactive. To keep Zammad "
25459
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"working in such a case, the inactive flag of one of the states is ignored."
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msgstr ""
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- #: ../system/objects.rst:192
25464
+ #: ../system/objects.rst:194
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msgid "Ticket state example"
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msgstr ""
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- #: ../system/objects.rst:172
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+ #: ../system/objects.rst:174
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msgid ""
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"Let's assume we want to create a new state which indicates that the ticket "
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"has to wait for a response of a third party (e.g. service contractor or "
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"manufacturer) and we want to to be able to set a reminder."
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msgstr ""
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- #: ../system/objects.rst:176
25475
+ #: ../system/objects.rst:178
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msgid ""
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"First we give the new state a proper name. In this example we call it "
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"\"waiting for manufacturer\"."
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msgstr ""
25478
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- #: ../system/objects.rst:179
25481
+ #: ../system/objects.rst:181
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msgid ""
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25483
"As state type we choose \"pending reminder\". This indicates that the ticket "
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"is still open and we can set a reminder. This reminder can be useful if our "
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"manufacturer sometimes isn't responding or we want to remind him to give us "
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"an answer."
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msgstr ""
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- #: ../system/objects.rst:184
25489
+ #: ../system/objects.rst:186
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msgid ""
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"We choose \"no\" for \"ignore escalation\" because we want to escalate the "
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"tickets even if we are waiting on the manufacturer's feedback."
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msgstr ""
25492
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25493
- #: ../system/objects.rst:187
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+ #: ../system/objects.rst:189
25494
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msgid "The **result** in the creation dialog will look like this:"
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msgstr ""
25496
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#: ../system/objects.rst:0
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msgid "Screenshot showing ticket state creation dialog with example"
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msgstr ""
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- #: ../system/objects.rst:197
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+ #: ../system/objects.rst:199
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msgid "Ticket Priority"
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msgstr ""
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- #: ../system/objects.rst:199
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+ #: ../system/objects.rst:201
25506
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msgid ""
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25509
"If the pre-configured priorities aren't enough for you or you want to change "
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"them, you can do so by clicking on the cogwheel icon in the priority row in "
@@ -25513,11 +25515,11 @@ msgstr ""
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msgid "Screenshot showing highlighted ticket priority attribute"
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msgstr ""
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- #: ../system/objects.rst:224
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+ #: ../system/objects.rst:226
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msgid "Handling of priorities"
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msgstr ""
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- #: ../system/objects.rst:208
25522
+ #: ../system/objects.rst:210
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msgid ""
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"In the priority configuration screen, you can add new priorities, disable "
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"priorities or change priorities."
@@ -25527,60 +25529,60 @@ msgstr ""
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msgid "Screenshot showing table of default ticket priorities"
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msgstr ""
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- #: ../system/objects.rst:216
25532
+ #: ../system/objects.rst:218
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msgid ""
25532
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"To add a new priority, click on the \"New Priority\" button in the top right "
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"corner. To change an existing priority, simply click on the affected "
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"priority. This opens an edit dialog."
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msgstr ""
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- #: ../system/objects.rst:220
25539
+ #: ../system/objects.rst:222
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msgid ""
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"You can also clone a priority or set them to \"Default for new tickets\" by "
25540
25542
"clicking on the ⁝ action button and select the desired function."
25541
25543
msgstr ""
25542
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- #: ../system/objects.rst:223
25545
+ #: ../system/objects.rst:225
25544
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msgid ""
25545
25547
"*Default for new tickets* means that this priority is used for every newly "
25546
25548
"created ticket."
25547
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msgstr ""
25548
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- #: ../system/objects.rst:246
25551
+ #: ../system/objects.rst:248
25550
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msgid "Priorities in detail"
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msgstr ""
25552
25554
25553
- #: ../system/objects.rst:227
25555
+ #: ../system/objects.rst:229
25554
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msgid "Below you can find a description for each field and option."
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25557
msgstr ""
25556
25558
25557
- #: ../system/objects.rst:230
25559
+ #: ../system/objects.rst:232
25558
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msgid ""
25559
25561
"This is the name of the priority and what you and your agents are seeing "
25560
25562
"when choosing a priority somewhere (e.g. in tickets, trigger configuration)."
25561
25563
msgstr ""
25562
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25563
- #: ../system/objects.rst:240
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+ #: ../system/objects.rst:242
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msgid "Highlight color"
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msgstr ""
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- #: ../system/objects.rst:235
25569
+ #: ../system/objects.rst:237
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msgid ""
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25571
"Switch between *Low priority* (light blue), *High priority* (red) and - "
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"(default). This affects the displayed color for ticket titles in overviews."
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msgstr ""
25572
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- #: ../system/objects.rst:239
25575
+ #: ../system/objects.rst:241
25574
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msgid "The color options are currently limited to the mentioned options."
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msgstr ""
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- #: ../system/objects.rst:243
25579
+ #: ../system/objects.rst:245
25578
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msgid ""
25579
25581
"You can create a note for the priority to inform other admins about the "
25580
25582
"priority. This has no effect on tickets."
25581
25583
msgstr ""
25582
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25583
- #: ../system/objects.rst:247
25585
+ #: ../system/objects.rst:249
25584
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msgid "Set the priority to *active* or *inactive*."
25585
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msgstr ""
25586
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