Merge pull request #155 from 3mdeb/tos-update-from-develop

content/terms-conditions.md: update ToS

config/_default/menus.toml

@@ -255,12 +255,7 @@ name = "Privacy Policy"
 url = "/privacy-policy/"
 weight = 5
 
-[[footer]]
-name = "Return & Refund Policy"
-url = "/return-refund-policy/"
-weight = 10
-
 [[footer]]
 name = "Contact Us"
 url = "/contact/"
-weight = 15
+weight = 10

content/faq-shop.md

@@ -59,6 +59,22 @@ Please refer to the official Dasharo documentation:
 * MSI FAQ: <https://docs.dasharo.com/unified/msi/faq/>
 * Dasharo Entry Subscription supported hardware: <https://docs.dasharo.com/variants/overview/>
 
+### **Communication**
+
+#### Q: I have technical question about products, how can I reach your experts?
+
+To directly reach our experts, the best way is through our official
+[Dasharo Matrix Channel](https://matrix.to/#/#dasharo:matrix.org). It’s the
+fastest way to get technical answers to your questions about the products and
+services in our shop. Learn more about this topic at Dasharo Universe [Community
+Section](https://docs.dasharo.com/#community).
+
+For order-specific questions reach us at <[email protected]>.
+
+You can also connect via the [Dasharo
+GitHub](https://github.com/Dasharo/dasharo-issues) and create a [new
+issue](https://github.com/Dasharo/dasharo-issues/issues/new/choose).
+
 ### **Other**
 
 #### Q: What is the Dasharo and why do I need it?

content/terms-conditions.md

@@ -7,14 +7,16 @@ keywords: [""]
 draft: false
 ---
 
-## Overview
+## Terms & Conditions
+
+### Overview
 
 {.h2}
-This website is operated by 3mdeb Embedded Systems Throughout the site, the
-terms “we”, “us” and “our” refer to 3mdeb Embedded Systems. 3mdeb Embedded
-Systems offers this website, including all information, tools and services
-available from this site to you, the user, conditioned upon your acceptance of
-all terms, conditions, policies and notices stated here.
+This website is operated by 3mdeb sp. z o.o. Throughout the site, the
+terms “we”, “us” and “our” refer to 3mdeb sp. z o.o. 3mdeb sp. z o.o. offers
+this website, including all information, tools and services available from this
+site to you, the user, conditioned upon your acceptance of all terms,
+conditions, policies and notices stated here.
 
 By visiting our site and/or purchasing something from us, you engage in our
 “Service” and agree to be bound by the following terms and conditions (“Terms
@@ -292,7 +294,7 @@ conditions of any kind, either express or implied, including all implied
 warranties or conditions of merchantability, merchantable quality, fitness for
 a particular purpose, durability, title, and non-infringement.
 
-In no case shall 3mdeb Embedded Systems, our directors, officers, employees
+In no case shall 3mdeb sp. z o.o., our directors, officers, employees
 affiliates, agents, contractors, interns, suppliers, service providers or
 licensors be liable for any injury, loss, claim, or any direct, indirect,
 incidental, punitive, special, or consequential damages of any kind, including,
@@ -313,7 +315,7 @@ liability shall be limited to the maximum extent permitted by law.
 
 ### Section 14 – **Indemnification**
 
-You agree to indemnify, defend and hold harmless 3mdeb Embedded Systems and our
+You agree to indemnify, defend and hold harmless 3mdeb sp. z o.o. and our
 parent, subsidiaries, affiliates, partners, officers, directors, agents,
 contractors, licensors, service providers, subcontractors, suppliers, interns
 and employees, harmless from any claim or demand, including reasonable
@@ -334,7 +336,44 @@ of any other remaining provisions.
 
 ---
 
-### Section 16 – **Termination**
+### Section 16 - **Returns**
+
+Returns for any unaffected item are permitted within 14 days from the date of
+receipt of merchandise. Shipping and handling charges are not refundable.
+3mdeb shall not be responsible for any shipping charges of merchandise
+being returned. All returned merchandise must be in its original packaging
+and clean condition. Merchandise that has been powered or reprogrammed cannot
+be returned. All returns must include all the factory accessories which came
+with the item.
+
+If the product is damaged in any way, or you have initiated the return after
+14 calendar days have passed, you will not be eligible for a refund.
+
+If the package is returned to us due to the customer's failure to comply with
+customs clearance obligations, including non-payment of customs duties, the
+customer will receive a refund less the cost of transporting the package.
+
+**Please send your returns to:**
+
+3mdeb Sp. z o.o.\
+Piastowska 7 / 20A\
++48 790 573 075\
+80-332 Gdansk, Poland
+
+---
+
+### Section 17 - **Refunds**
+
+Once we receive your item, we will inspect it and notify you that we have
+received your returned item. We will immediately notify you on the status
+of your refund after inspecting the item. If your return is approved, we will
+initiate a refund to your credit card (or original method of payment).
+You will receive the credit within a certain amount of days, depending
+on your card issuer’s policies.
+
+---
+
+### Section 18 – **Termination**
 
 The obligations and liabilities of the parties incurred prior to the
 termination date shall survive the termination of this agreement for all
@@ -353,7 +392,7 @@ and/or accordingly may deny you access to our Services (or any part thereof).
 
 ---
 
-### Section 17 – **Entire Agreement**
+### Section 19 – **Entire Agreement**
 
 The failure of us to exercise or enforce any right or provision of these Terms
 of Service shall not constitute a waiver of such right or provision.
@@ -370,15 +409,14 @@ not be construed against the drafting party.
 
 ---
 
-### Section 18 – **Governing Law**
+### Section 20 – **Governing Law**
 
 These Terms of Service and any separate agreements whereby we provide you
-Services shall be governed by and construed in accordance with the laws of
-Piastowska 7/20, Gdańsk, PM, 80-332, Poland.
+Services shall be governed by and construed in accordance with Polish law.
 
 ---
 
-### Section 19 – **Changes to terms of service**
+### Section 21 – **Changes to terms of service**
 
 You can review the most current version of the Terms of Service at any time at
 this page.
@@ -392,7 +430,7 @@ changes.
 
 ---
 
-### Section 20 – **Contact Information**
+### Section 22 – **Contact Information**
 
 Questions about the Terms of Service should be sent to us at
 <[email protected]>.