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Merge pull request #132 from 3mdeb/faq-shop
faq-shop: new-faq-section-for-shop
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--- | ||
title: "Online Shop FAQ" | ||
description: "" | ||
image: "images/faq-header-bg.jpg" | ||
keywords: [""] | ||
draft: false | ||
--- | ||
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### **Ordering and payment** | ||
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#### Q: Do you offer shipping to my country? | ||
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Yes, we offer worldwide shipping. | ||
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#### Q: What payment methods do you accept? | ||
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We accept: PayPal, Credit Card via Stripe, and Bank transfer. | ||
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### **Delivery** | ||
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#### Q: How can I track my order? | ||
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We will send you the tracking number on your email when your order is | ||
prepared and ready for shipment. | ||
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#### Q: How long does order processing take? | ||
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Order Processing Time is individual for every product, you can check it on the | ||
product page by clicking the "Additional information". | ||
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#### Q: Shipping cost? | ||
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Shipping costs are dependent on your address/country and products in your | ||
shopping cart. The exact cost will be calculated upon checkout, based on the | ||
provided shipping address. | ||
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#### Q: How do you ensure the safe shipping of the full PC build? | ||
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Inspecting Your Shipment: Before the shipment of full PC builds we take pictures | ||
of both the hardware and packaging. After it leaves our office we do not have | ||
any control over it. It is the consignee’s responsibility to inspect their | ||
shipment for damages before the Freight driver leaves the delivery location. | ||
Should the packaging display any signs of damage, open it immediately to check | ||
the contents, requesting the driver's presence to inspect together. If your | ||
shipment has been damaged, document the damages on the delivery receipt in | ||
detail and have it signed by the driver. If possible, please take pictures of | ||
the damages to the box and the damages to the item. Please notify us immediately | ||
so that we can initiate a damage claim with Freight. Failure to inspect for | ||
damages at the time of delivery could result in Freight voiding any subsequent | ||
damage claims. | ||
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### **Products** | ||
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#### Q: I have some questions about the certain products in your store | ||
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Please refer to the official Dasharo documentation: | ||
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* SDWire FAQ: <https://docs.dasharo.com/transparent-validation/sd-wire/faq/> | ||
* MSI FAQ: <https://docs.dasharo.com/unified/msi/faq/> | ||
* Dasharo Entry Subscription supported hardware: <https://docs.dasharo.com/variants/overview/> | ||
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### **Other** | ||
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#### Q: What is the Dasharo and why do I need it? | ||
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Please check our official Dasharo FAQ section: | ||
<https://docs.dasharo.com/osf-trivia-list/dasharo/>. | ||
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#### Q: I value what you are doing, how can I support you? | ||
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Please consider the following methods to support us if you value what we are | ||
doing: <https://docs.dasharo.com/ways-you-can-help-us/>. |
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