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check if user is an internal or external user #712

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Merged
ATM-NicolasV merged 1 commit into from
Mar 24, 2026
Merged

check if user is an internal or external user #712

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24 changes: 23 additions & 1 deletion htdocs/ticket/class/ticket.class.php
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Original file line number Diff line number Diff line change
Expand Up @@ -2935,7 +2935,29 @@ public function newMessage($user, &$action, $private = 1, $public_area = 0)

$subject = GETPOST('subject') ? GETPOST('subject') : '['.$appli.' - '.$langs->trans("Ticket").' #'.$object->track_id.'] '.$langs->trans('TicketNewMessage');
/**SPECIFIQUE ATM **/
$message_intro = $this->applyMailSubstitutions(GETPOST('mail_intro') ? GETPOST('mail_intro', 'restricthtml') : getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO'), $langs, $object);
$cliatm_intro = getDolGlobalString('CLIATM_TICKET_MAIL_INTRO');
if ($cliatm_intro) {
// Check if at least one SUPPORTCLI contact has an active portal account
$sqlPortal = 'SELECT COUNT(u.rowid) as nb';
$sqlPortal .= ' FROM '.$this->db->prefix().'element_contact ec';
$sqlPortal .= ' INNER JOIN '.$this->db->prefix().'c_type_contact tc ON tc.rowid = ec.fk_c_type_contact AND tc.element = \'ticket\' AND tc.source = \'external\' AND tc.code = \'SUPPORTCLI\'';
$sqlPortal .= ' INNER JOIN '.$this->db->prefix().'user u ON u.fk_socpeople = ec.fk_socpeople AND u.statut = 1 AND u.fk_soc > 0 AND u.entity IN ('.getEntity('user').')';
$sqlPortal .= ' WHERE ec.element_id = '.(int) $object->id;
$resPortal = $this->db->query($sqlPortal);
$hasPortalContact = false;
if ($resPortal) {
$objPortal = $this->db->fetch_object($resPortal);
$hasPortalContact = ($objPortal && $objPortal->nb > 0);
$this->db->free($resPortal);
}
if (!$hasPortalContact) {
$message_intro = $this->applyMailSubstitutions($cliatm_intro, $langs, $object);
} else {
$message_intro = $this->applyMailSubstitutions(GETPOST('mail_intro') ? GETPOST('mail_intro', 'restricthtml') : getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO'), $langs, $object);
}
} else {
$message_intro = $this->applyMailSubstitutions(GETPOST('mail_intro') ? GETPOST('mail_intro', 'restricthtml') : getDolGlobalString('TICKET_MESSAGE_MAIL_INTRO'), $langs, $object);
}
$message_signature = $this->applyMailSubstitutions(GETPOST('mail_signature') ? GETPOST('mail_signature', 'restricthtml') : getDolGlobalString('TICKET_MESSAGE_MAIL_SIGNATURE'), $langs, $object);
/**SPECIFIQUE ATM **/
if (!dol_textishtml($message_intro)) {
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