FAQs
What 3rd party content plugins are supported?
The plugin currently supports:
If you need additional 3rd party content export/import plugin support, please let us know by posting an issue to Git or emailing: [email protected].
Does the purchase of the plugin include Translation Services?
The plugin purchase is a software-only purchase. If you are interested in Acclaro's Professional Translation Services, please email: [email protected] and an Acclaro sales representative will get back to you shortly.
Should I use a staging site to manage my translations?
We recommend testing the Translation plugin and localization workflow on a staging site first to confirm everything is working as expected before proceeding with localizing the live production website.
How do I display translated values for dropdown, multi-select, and radio fields?
In order to display translated string values for these fields, you'll need to specify the 'translations' category when using the twig |t filter in your templates. E.g. 'some string'|t('translations')
My Orders tab isn't loading and showing errors, what do I do?
Craft 3.1+ introduced soft-deletion for Elements. If you're using v1.1.0+ of the Translations plugin Craft 3.1+ is required.
My site has translatable fields within "non-translatable" blocks such as Matrix, Neo, Super table. When attempting to publish translated entry drafts, the target content is getting "reset" to its original content or source site content. How can I fix this?
Confirm that impacted field propagation settings store blocks on a per-site basis (for global blocks) and that all fields that require translation have their translatable settings enabled including nested fields. Create new test orders, deliver test translations and review to see if the issue is resolved. The exported content should be the same as with previous orders, but this will allow the plugin to store block structures on an individual basis. A related core Craft issue to be aware of is regarding an issue with merging source changes when publishing drafts - reference ticket. A related Neo issue is here/ When core Craft and/or Neo publish updates, the Translations plugin team will look for potential updates to best take advantage of the enhancements. In the meantime, if you have any questions or support needs related to this topic please email to let us know how we can help or open a ticket in GitHub.
I'm not getting redirected from the "Thank You" page after submitting my order. What can I do?
The time it takes to process an order depends on the number of Entries and target Sites included in the order. For larger orders, we leverage Craft's background task manager. If an order is taking a long time to process, you can check the job status by clicking on the queue manager.
Brought to you by Acclaro
