FairHire

Link : https://fair-hire.vercel.app/

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1. Introduction
2. 1 Purpose The purpose of this document is to develop a website which helps the ministry to fight against discrimination at the workplace. People can get instant help through this website by chatting with ministry’s employee and also they can file a complaint against someone who discriminated against them. 1.2 Scope Many people feel discrimination at the job interviews. They are not being hired due to their race, nationality, gender etc. This should be prevented and for that these complaints should be notified to the government so that they can take actions on these companies. Hence ,Our website will be a medium through which anyone will be able to get assistance regarding their queries related to discrimination. They will also be able to file a complaint about the incident with detailed explanation. 1.3 Intended Audience Our intended audience is people who work in companies or want to work anywhere. Anyone who did not get a chance of a better opportunity due to their race, nationality, gender etc. Also anyone who just wants to know the laws and regulations against discrimination. 1.4 Abbreviation and acronyms e.g ( As an Example ) etc ( And Many Others )
3. Overall Descriptions 2.1 Product Perspective This product helps the ministry to fight against discrimination at the workplace. People can get instant help through this website by chatting with ministry’s employee and also they can file a complaint against someone who discriminated against them. 2.2 Product Function Admin User: The Admin user is the super user and has control over all the activities that can be done. The Admin user has the authority to delete user or add user and put restrictions on the user. It has access to all the data and statistics of the organization. Chat Staff User: The Chat Staff user has control over chat section of the website. Here chat staff can chat with general user. Staff User: The Staff user sees the complaints details which are assigned to them. They can add comments to the complain and change status of the complaint. General User: User who files the complaint. This user get the notification whenever the status of the complaint is changed or whenever new comment is added. User Complaint Function: a. User visits the website and clicks on the complaint tab. b. The user is redirected to a complaint form where they can fill out the necessary details of their complaint. c. After submitting the form, the user receives a unique complaint token via email. d. The user can use this token to check the status of their complaint. Check Complaint Function: a. A user visits the website and clicks on the check complaint tab. b. In order to check the status of their complaint, the user enters their 6-digit token number and email address. c. If the complaint has been resolved, the user can view the resolution details. Know About Laws Function: a. User visits the website and clicks on the "laws and regulation" page or initiates a chat with the chatbot. b. The user can learn about the existing laws related to discrimination. One-to-One Chat Function: a. When User visits the website and clicks on the chat tab. b. A dialog popup appears and the user enters their name to start the chat. c. The user is assigned to a chat staff member who helps resolve their query. d. The user can end the chat by clicking on the "Resolved chat" button whenever the query is resolved. This can be done from ministry end as well. Bilingual Function: a. The user can change the language of the website to French or English by clicking on the translate button. Admin Function: a. Admin has access to all completed complaints and can sort them based on their status. b. The administrator can create new users and assign them roles as needed. c. Admin has access to statistical analysis of complaints. Chat Staff User Function: a. The chat staff user logs in and sees the pending chat requests. b. By clicking on the "View Chat" button, the chat staff user can view and resolve chat requests. c. By clicking on the "Resolved chat" button, the chat staff user can end the chat. Staff User Function: a. The staff user when login to their account and can see all the complaints assigned to them. b. The staff user can change the status of a complaint by selecting the appropriate option from the dropdown(Resolved, Pending. In progress). c. The staff user can view the details of a complaint and add comments whenever required. d. Whenever the status of a complaint is changed, an email is sent to the user to notify them of the update. 2.3 User Characteristics
4. User should be familiar with how websites work.
5. User should be familiar with technology.
6. User should be able to understand either French or English. 2.4 Operating Environment This website will work in any browser and any operation system. 2.5 Diagrams 2.5.1 Flow Chart 2.5.2 Use Case Diagram 2.5.3 Sequence Diagram
7. Functional Requirements 3.1 User Side Requirements
8. They should be able to get information about laws and regulations.
9. They should be able to get tips about discrimination.
10. They should be able to chat with staff members.
11. They should be able to file a complaint to the ministry.
12. They should be able to file a complaint without being logged in.
13. They should be able to view his complaint by the token provided when he filed his complete.
14. These fields should be in the complaint form: FirstName, LastName, Email, Mobile No, Type of Discrimination, Company, City, Province, Postal Code, Date, Description.
15. The website should be available in French and English both languages.
16. In chat, the website must show the user's current number in the Chat Staff’s chat list. 10.They should be able to see the ministry’s comments on their complaint.
17. They should be able to delete their complaint. 3.2 Staff Side Requirement
18. They should be able to see a list of complaints.
19. They should be able to filter the list based on its current status.
20. They should be able to view the full details of a particular complaint.
21. They should not be able to view the statistics.
22. They should be able to change the status of the complaint.
23. They should be able to provide a comment on a complaint which the user can also see.
24. A new complaint must be assigned to a staff member who has the least complaints.
25. They should be able to delete the comments on a complaint.
26. They should be provided a new password on their provided mail if they forget their password. 3.3 Chat Staff Side Requirements
27. They should be able to see a list of complaints.
28. They should not be able to view the statistics.
29. They should be able to chat with users.
30. They should be able to resolve a complaint.
31. A new chat must be assigned to a chat staff member who has the least chats.
32. They should be provided a new password on their provided mail if they forget their password. 3.4 Admin ( Minister ) Side Requirements
33. They should be able to see a list of complaints.
34. They should be able to filter the list based on its current status.
35. They should be able to view the full details of a particular complaint.
36. They should be able to view the statistics on the basis of city, state, company and status.
37. They should not be able to change the status of their complaint.
38. They should be able to provide a comment on a complaint which the user can also see.
39. They should be able to add a new Admin, staff member and a chat staff member.
40. They should be able to delete the comments on a complaint.
41. They Should be provided a new password on their provided mail if they forget their password.
42. Non Functional Requirements: 4.1 Performance Develop a website which can be easily used by many users at a time and can also work well with moderate speed internet connection. 4.2 Security Website data must be kept safe and only authorised users should have access to it. E.g. Only a person who filed a complaint should be able to see the details besides ministry members. 4.3 Usability Websites must have good navigation through which users can navigate through different features of the website. It should also be responsive,which means it should work well in mobile phones, tablets and laptops. 4.4 Portability The website should be used on any platform like windows, mac, linux and also in any browser like mozilla firefox, chrome and safari. 4.5 Error Handling The website must have error handling which means any unexpected behaviour of the user should not harm the website’s workflow.
43. Interfaces 5.1 User Interfaces 5.1.1 Home Page A home page of this website basically provides an intro of a website to users. It also gives a feature of Chat with AI, through which he can get information regarding discrimination. 5.1.2 Complaint Page Through complaint page, user can file a new complaint against the company and also can track the progress of already files complaints. 5.1.3 About Page Through about page, user can get to know about the moto of fairhire. 5.1.4 Laws and Regulations Page Through this page, user can learn the laws and Regulations against discrimination. 5.1.5 Chat with Ministry Employees Page Through this page, user can communicate with ministry employees and ask any question related to discrimination. 5.2 Ministry Interfaces 5.2.1 Minister ( Admin ) Interfaces 5.2.1.1 Dashboard Page Through this page minster can check all the complaints with full details and also can filter the list. They can also add comments on specific complaint. 5.2.1.2 Statistics page Through this page minister can get the statistics about the complaints. 5.2.1.3 Add User page Through this page minister can add new admin, chat staff and staff member. 5.2.2 Staff Interfaces 5.2.2.1 Dashboard Page Through this page employees can check all the complaints with full details and also can filter the list. They can also change the status of any complaints as well as can add comments. 5.2.3 Chat Staff Interfaces 5.2.3.1 Chat with user Page Through this page, chat staff can chat with users and can answer their questions.