Demo Claim Tracker

A functional prototype demonstrating gamification/interactive concepts for case management applications built with Blazor.

Overview

This prototype demonstrates an integrated interactive approach for a claims processing application. It showcases how engagement-driving features can be seamlessly incorporated into an enterprise workflow application without sacrificing professional appearance or functionality.

Key Features

• Real-time achievement notifications with strategic timing to minimize distraction
• Progressive point system that rewards both quantity and quality metrics
• Customizable badges to recognize different work styles and strengths
• Performance visualization with both personal and team-based views
• Accessible design following WCAG 2.1 AA standards with ARIA support

Screenshot

Dashboard with Gamification Elements

The main dashboard showing productivity metrics, achievement progress, and daily goals with gamification elements carefully integrated into the professional interface.

Technical Highlights

1. Accessibility-First Design

All gamification elements are fully accessible, with:

• ARIA attributes for screen reader compatibility
• Keyboard navigation for all interactive elements
• High contrast mode compatibility
• Animation controls for users with motion sensitivity

2. Performance Optimization

• Lazy-loaded gamification components to maintain core application speed
• Efficient state management to prevent UI freezing during animations
• Throttled notification system to prevent overwhelming users

3. Blazor Integration

• Custom Blazor components for all gamification elements
• Clean separation between business logic and gamification features
• SignalR integration for real-time updates without page refreshes

4. JavaScript Interoperability

• Smooth animations using Lottie.js integrated via JS Interop
• Chart.js implementation for performance visualization

Design Considerations

Balanced Approach

This prototype demonstrates a balanced approach to gamification that:

1. Motivates without manipulating - Encourages productivity through positive reinforcement rather than negative pressure
2. Personalizes without exposing - Tailors experiences to individual work patterns while respecting privacy
3. Celebrates without interrupting - Acknowledges achievements without disrupting workflow

Measured Approach

The system tracks multiple dimensions of performance:

• Efficiency metrics - Cases closed per hour, average handling time
• Quality indicators - Error rates, review scores, customer satisfaction
• Collaboration measures - Assistance provided to colleagues, knowledge sharing
• Consistency tracking - Sustained performance over time rather than just peaks

Future Expansion Possibilities

• Machine learning integration for personalized challenge calibration
• Team-based challenges with collaborative rewards
• Wellness integration to encourage healthy work patterns
• Virtual economy for converting points to workplace benefits

Technical Stack

• MudBlazor component library for UI elements
• SignalR for real-time notifications
• LocalStorage for client-side state persistence
• ApexCharts.Blazor for data visualization
• Custom animation system using JS Interop

Accessibility Compliance

This prototype adheres to:

• WCAG 2.1 Level AA standards
• Section 508 requirements
• ARIA 1.1 best practices

All gamification elements include appropriate ARIA roles, states, and properties to ensure users of assistive technologies can fully participate in the gamified experience.