UCI (Unified Communication Interface)

UCI is created with a vision to make the conversation flow creation configurable to a level, that it can be done by program owners, without the intervention of any engineers at all. At the same time, it also envisions reducing the redundant coding required for enabling the same business logic for different channels.

UCI aims to democratize the use of different communication channels such as WhatsApp, Telegram, SMS, email and more across all governance use cases.

UCI is being used to create 2 ways communication channels via chatbots between lakhs of teachers in Uttar Pradesh & the state. These chatbots are configured from an admin panel and trigger notifications to the teachers. Teachers then click on the notifications on their Android phones and talk to the chatbot. This is making day to day communication realtime & very effective between teachers and the state.