T1706 - Support request partner assignation (#1950)

* match the email with that of a partner or its linked partners

* Formatting fix

crm_request/models/request.py

@@ -166,8 +166,8 @@ def message_new(self, msg, custom_values=None):
 
         if "partner_id" not in custom_values:
             match_obj = self.env["res.partner.match"]
-            partner = match_obj.match_values_to_partner(
-                {"email": email_normalize(defaults["email_from"])}, match_create=False
+            partner = match_obj._match_email(
+                {"email": email_normalize(defaults["email_from"])}
             )
             if partner:
                 defaults["partner_id"] = partner.id
@@ -216,7 +216,7 @@ def message_update(self, msg_dict, update_vals=None):
         in_leave.write({"stage_id": stage_new, "user_id": False})
         return result
 
-    @api.returns('mail.message', lambda value: value.id)
+    @api.returns("mail.message", lambda value: value.id)
     def message_post(self, **kwargs):
         """Change the stage to "Resolve" when the employee answer
         to the supporter but not if it's an automatic answer.

crm_request/models/res_partner_match.py

@@ -17,10 +17,13 @@ class ResPartnerMatch(models.AbstractModel):
     def _match_email(self, vals):
         # Redefine email rule to include aliases in search
         email = vals["email"].strip()
-        return self.env["res.partner"].search(
+        partner = self.env["res.partner"].search(
             [
+                "|",
                 "|",
                 ("email", "=ilike", email),
                 ("email_alias_ids.email", "=ilike", email),
+                ("other_contact_ids.email", "=ilike", email),
             ]
         )
+        return partner

interaction_resume/models/crm_request.py

@@ -1,4 +1,4 @@
-from odoo import models, api
+from odoo import api, models
 from odoo.tools.mail import html2plaintext
 
 
@@ -51,7 +51,7 @@ def _get_interaction_partner_domain(self, partner):
             ("email_from", "=", partner.email),
         ]
 
-    @api.returns('mail.message', lambda value: value.id)
+    @api.returns("mail.message", lambda value: value.id)
     def message_post(self, **kwargs):
         res = super().message_post(**kwargs)
         self.partner_id.with_delay().fetch_interactions()