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FreePBX
FreePBX is an open-source web-based graphical user interface (GUI) that manages Asterisk
Module of FreePBX (Queues) :: Creates a queue where calls are placed on hold and answered on a first-in, first-out basis. Many options are available, including ring strategy for agents, caller announcements, max wait times, etc.
Module of FreePBX (User Management) :: This Module manages all PBX users. It allows an Administrator to create a User Account that can be used by other applications for login or API purposes.
Module of FreePBX (DISA) :: DISA Allows you 'Direct Inward System Access'. This gives you the ability to have an option on an IVR that gives you a dial tone, and you're able to dial out from the FreePBX machine as if you were connected to a standard extension. It appears as a Destination.