As a locker owner, i want to be guided through the process of setting it up

As a locker owner, i want to be guided through the process of setting it up

Wireframes

Note: The following wireframes have Singly in the header, but this is generic functionality for Lockers, regardless of where they're hosted.

Acceptance criteria

• Browser support

• Chrome (latest stable)
• Firefox (latest stable)
• Safari (latest stable)

• Selenium Test(s)

• Start to finish with installing all services (Facebook, Google Contacts, Twitter, GitHub, Flickr) using test OAuth tolkens.
• Test using bad tolkens
• Test with bail out

• Backend Tests

• Connector Endpoints
• Collection Endpoints

• HTML matches Wireframes (roughly)

• User Test with working prototype with 5 social web users (facilitator asks each participant to complete an action). This process is based on Steve Krug's approach defined in "Rocket Surgery Made Easy".

• Video camera captures the user's reactions, as well as what they're doing on the screen.
• Welcome: Facilitator welcomes participant with pre-defined script (5m, p70)
• Questions: Questions are asked about participant (2m, p73)
• The Tour: User is presented with a brief home page tour (3m, p75)
• The Tasks: Facilitator asks user to complete the task of completing the wizard (5-35m, p76)
• Probing: Facilitator provides participant time to go back and probe the process they just went through in order to get more feedback about what they're thinking (5m, p78)
• Wrapping Up: Ask "Does that seem like a worthwhile way to spend XXX minutes?", and thank them for their time and help (5m, p79)

Further User Testing

Just doing a 5-person survey isn't enough to adequately get feedback this particular feature. In addition, we want to address the following approaches in the future, and will need infrastructure / 3rd party help in order to complete them.

Quantitative (e-metrics)

Less in-depth with fixed response options, which is used to get statistical data for analysis.

• Start to Finish Conversion ("what percentage of people get through the process?")
• Start to Finish Conversion funnel breakdown (mixpanel?)
• Eye Tracking Survey with 10 people (do the users follow what is expected?)

Qualitative Methods

More in-depth information for a few scenarios with focus groups. No statistical tests, less generalizable.

• Feedback Army Questionare (25)
• Locker Project Community Questionare
• Informal in person at Singly (new user is tasked to "setup a locker for the first time" and asked to speak aloud)

Services

In order to satisfy proper user testing, we will need the following services most likely.

• Feedback Army
• Google Analytics
• Get Satisfaction?
• GazeHawk?
• Mixpanel?
• Olark?

Issues moving forward

We're going to want to have a way for people to opt in to a program to measure the above metrics. How do we do this? Is this technically feasible for non-hosted lockers?