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version: 2 | ||
updates: | ||
- package-ecosystem: bundler | ||
directory: / | ||
schedule: | ||
interval: daily | ||
allow: | ||
- dependency-type: direct |
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name: CI | ||
|
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on: | ||
push: | ||
branches: ["main"] | ||
pull_request: | ||
|
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jobs: | ||
# Build job | ||
build: | ||
runs-on: ubuntu-latest | ||
steps: | ||
- name: Checkout | ||
uses: actions/checkout@v3 | ||
- name: Setup Ruby | ||
uses: ruby/setup-ruby@v1 | ||
with: | ||
ruby-version: '3.1' # Not needed with a .ruby-version file | ||
bundler-cache: true # runs 'bundle install' and caches installed gems automatically | ||
cache-version: 0 # Increment this number if you need to re-download cached gems | ||
- name: Build with Jekyll | ||
run: bundle exec jekyll build |
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# This workflow uses actions that are not certified by GitHub. | ||
# They are provided by a third-party and are governed by | ||
# separate terms of service, privacy policy, and support | ||
# documentation. | ||
|
||
# Sample workflow for building and deploying a Jekyll site to GitHub Pages | ||
name: Deploy Jekyll site to Pages | ||
|
||
on: | ||
push: | ||
branches: ["main"] | ||
|
||
# Allows you to run this workflow manually from the Actions tab | ||
workflow_dispatch: | ||
|
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# Sets permissions of the GITHUB_TOKEN to allow deployment to GitHub Pages | ||
permissions: | ||
contents: read | ||
pages: write | ||
id-token: write | ||
|
||
# Allow one concurrent deployment | ||
concurrency: | ||
group: "pages" | ||
cancel-in-progress: true | ||
|
||
jobs: | ||
# Build job | ||
build: | ||
runs-on: ubuntu-latest | ||
steps: | ||
- name: Checkout | ||
uses: actions/checkout@v3 | ||
- name: Setup Ruby | ||
uses: ruby/setup-ruby@v1 | ||
with: | ||
ruby-version: '3.1' # Not needed with a .ruby-version file | ||
bundler-cache: true # runs 'bundle install' and caches installed gems automatically | ||
cache-version: 0 # Increment this number if you need to re-download cached gems | ||
- name: Setup Pages | ||
id: pages | ||
uses: actions/configure-pages@v3 | ||
- name: Build with Jekyll | ||
# Outputs to the './_site' directory by default | ||
run: bundle exec jekyll build --baseurl "${{ steps.pages.outputs.base_path }}" | ||
env: | ||
JEKYLL_ENV: production | ||
- name: Upload artifact | ||
# Automatically uploads an artifact from the './_site' directory by default | ||
uses: actions/upload-pages-artifact@v1 | ||
|
||
# Deployment job | ||
deploy: | ||
environment: | ||
name: github-pages | ||
url: ${{ steps.deployment.outputs.page_url }} | ||
runs-on: ubuntu-latest | ||
needs: build | ||
steps: | ||
- name: Deploy to GitHub Pages | ||
id: deployment | ||
uses: actions/deploy-pages@v2 |
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# Not sure what a .gitignore is? | ||
# See: https://git-scm.com/docs/gitignore | ||
|
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# These are directly copied from Jekyll's first-party docs on `.gitignore` files: | ||
# https://jekyllrb.com/tutorials/using-jekyll-with-bundler/#commit-to-source-control | ||
|
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# Ignore the default location of the built site, and caches and metadata generated by Jekyll | ||
_site/ | ||
.sass-cache/ | ||
.jekyll-cache/ | ||
.jekyll-metadata | ||
|
||
# Ignore folders generated by Bundler | ||
.bundle/ | ||
vendor/ |
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ivr-tester.makingchatbots.com |
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source 'https://rubygems.org' | ||
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gem "jekyll", "~> 4.3.2" # installed by `gem jekyll` | ||
gem "webrick" # required when using Ruby >= 3 and Jekyll <= 4.2.2 | ||
|
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gem "just-the-docs", "0.7.0" # pinned to the current release | ||
# gem "just-the-docs" # always download the latest release |
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GEM | ||
remote: https://rubygems.org/ | ||
specs: | ||
addressable (2.8.5) | ||
public_suffix (>= 2.0.2, < 6.0) | ||
colorator (1.1.0) | ||
concurrent-ruby (1.2.2) | ||
em-websocket (0.5.3) | ||
eventmachine (>= 0.12.9) | ||
http_parser.rb (~> 0) | ||
eventmachine (1.2.7) | ||
ffi (1.16.3) | ||
forwardable-extended (2.6.0) | ||
google-protobuf (3.24.4-arm64-darwin) | ||
google-protobuf (3.24.4-x86_64-linux) | ||
http_parser.rb (0.8.0) | ||
i18n (1.14.1) | ||
concurrent-ruby (~> 1.0) | ||
jekyll (4.3.2) | ||
addressable (~> 2.4) | ||
colorator (~> 1.0) | ||
em-websocket (~> 0.5) | ||
i18n (~> 1.0) | ||
jekyll-sass-converter (>= 2.0, < 4.0) | ||
jekyll-watch (~> 2.0) | ||
kramdown (~> 2.3, >= 2.3.1) | ||
kramdown-parser-gfm (~> 1.0) | ||
liquid (~> 4.0) | ||
mercenary (>= 0.3.6, < 0.5) | ||
pathutil (~> 0.9) | ||
rouge (>= 3.0, < 5.0) | ||
safe_yaml (~> 1.0) | ||
terminal-table (>= 1.8, < 4.0) | ||
webrick (~> 1.7) | ||
jekyll-include-cache (0.2.1) | ||
jekyll (>= 3.7, < 5.0) | ||
jekyll-sass-converter (3.0.0) | ||
sass-embedded (~> 1.54) | ||
jekyll-seo-tag (2.8.0) | ||
jekyll (>= 3.8, < 5.0) | ||
jekyll-watch (2.2.1) | ||
listen (~> 3.0) | ||
just-the-docs (0.7.0) | ||
jekyll (>= 3.8.5) | ||
jekyll-include-cache | ||
jekyll-seo-tag (>= 2.0) | ||
rake (>= 12.3.1) | ||
kramdown (2.4.0) | ||
rexml | ||
kramdown-parser-gfm (1.1.0) | ||
kramdown (~> 2.0) | ||
liquid (4.0.4) | ||
listen (3.8.0) | ||
rb-fsevent (~> 0.10, >= 0.10.3) | ||
rb-inotify (~> 0.9, >= 0.9.10) | ||
mercenary (0.4.0) | ||
pathutil (0.16.2) | ||
forwardable-extended (~> 2.6) | ||
public_suffix (5.0.3) | ||
rake (13.0.6) | ||
rb-fsevent (0.11.2) | ||
rb-inotify (0.10.1) | ||
ffi (~> 1.0) | ||
rexml (3.2.6) | ||
rouge (4.2.0) | ||
safe_yaml (1.0.5) | ||
sass-embedded (1.69.4-arm64-darwin) | ||
google-protobuf (~> 3.23) | ||
sass-embedded (1.69.4-x86_64-linux-gnu) | ||
google-protobuf (~> 3.23) | ||
terminal-table (3.0.2) | ||
unicode-display_width (>= 1.1.1, < 3) | ||
unicode-display_width (2.5.0) | ||
webrick (1.8.1) | ||
|
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PLATFORMS | ||
arm64-darwin-21 | ||
x86_64-linux | ||
|
||
DEPENDENCIES | ||
jekyll (~> 4.3.2) | ||
just-the-docs (= 0.7.0) | ||
webrick | ||
|
||
BUNDLED WITH | ||
2.3.26 |
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title: IVR Tester | ||
description: Open-source tool for automating the testing of your IVR call flows | ||
theme: just-the-docs | ||
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url: https://ivr-tester.makingchatbots.com | ||
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footer_content: "Copyright © 2023 Lucas Woodward" | ||
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author: Lucas Woodward | ||
social: | ||
name: Lucas Woodward | ||
links: | ||
- https://www.linkedin.com/in/lucas-woodward-the-dev | ||
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nav_external_links: | ||
- title: GitHub Project | ||
url: https://github.com/SketchingDev/ivr-tester | ||
hide_icon: false | ||
opens_in_new_tab: true |
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<link href="https://fonts.googleapis.com/css2?family=Zilla+Slab:ital,wght@1,700&display=swap" rel="stylesheet"> |
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<div class="site-footer text-center fs-6" style="font-family: 'Zilla Slab', serif"> | ||
<a href="https://makingchatbots.com/">Making Chatbots</a> | ||
</div> |
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--- | ||
title: How it Works | ||
layout: home | ||
nav_order: 2 | ||
--- | ||
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# How it works | ||
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<p class="text-center"> | ||
<img src="assets/images/flow.jpg"> | ||
</p> | ||
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Under the hood this orchestrates: | ||
1. Establishing a bi-directional audio stream of the call to the IVR flow - using [Twilio](https://www.twilio.com/) | ||
2. Transcribing the voice responses from the flow - using [Google Speech-to-Text](https://cloud.google.com/speech-to-text) | ||
3. Using the test to conditionally respond with DTMF tones to transcripts |
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--- | ||
title: Home | ||
layout: home | ||
nav_order: 1 | ||
--- | ||
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<p class="text-center"> | ||
Automate the testing of your IVR call flows! | ||
</p> | ||
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IVR Tester automates the testing of IVR flows by calling them, interpreting prompts and replying with DTMF tones based | ||
on fluent test definitions. | ||
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<p class="text-center"> | ||
<img src="assets/images/cli/demo.gif"> | ||
</p> | ||
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Features: | ||
* Fully automates testing call flows | ||
* Test multiple scenarios in parallel | ||
* Expressive test definitions help document call flow | ||
* Record audio of tests | ||
* Record transcriptions of tests | ||
* Supports Google Speech-to-Text and AWS Transcript for transcribing calls | ||
* Open-source | ||
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```typescript | ||
const config = { transcriber: googleSpeechToText({ languageCode: "en-GB" }) }; | ||
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new IvrTester(config).run( | ||
{ from: "0123 456 789", to: "0123 123 123" }, | ||
{ | ||
name: "Customer is provided a menu after their account number confirmed", | ||
steps: [ | ||
{ | ||
whenPrompt: similarTo("Please enter your account number"), | ||
then: press("184748"), | ||
silenceAfterPrompt: 3000, | ||
timeout: 6000, | ||
}, | ||
{ | ||
whenPrompt: similarTo( | ||
"press 1 for booking a repair or 2 for changing your address" | ||
), | ||
then: hangUp(), | ||
silenceAfterPrompt: 3000, | ||
timeout: 6000, | ||
}, | ||
], | ||
} | ||
); | ||
``` |
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--- | ||
title: Quick Start | ||
layout: page | ||
nav_order: 3 | ||
--- | ||
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# Quick Start | ||
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1. [Create a Twilio account](https://www.twilio.com/), load it with money and rent a phone number | ||
2. Store an [authentication token](https://support.twilio.com/hc/en-us/articles/223136027-Auth-Tokens-and-How-to-Change-Them) in environment variables: | ||
```shell | ||
export TWILIO_ACCOUNT_SID=ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX | ||
export TWILIO_AUTH_TOKEN=your_auth_token | ||
``` | ||
3. Configure your environment for either [Google](https://github.com/SketchingDev/ivr-tester/tree/main/packages/transcriber-google-speech-to-text) or [Amazon's](https://github.com/SketchingDev/ivr-tester/tree/main/packages/transcriber-amazon-transcribe) transcription service | ||
4. Install and start ngrok | ||
```shell | ||
npm install ngrok -g | ||
ngrok http 8080 | ||
``` | ||
5. Run the tests | ||
```shell | ||
# Local port that IVR Tester will listen on | ||
export LOCAL_SERVER_PORT=8080 | ||
# URL that ngrok exposes to the outside world | ||
export PUBLIC_SERVER_URL=$(curl -s localhost:4040/api/tunnels | jq -r .tunnels[0].public_url) | ||
node test.js | ||
``` | ||
```typescript | ||
const config = { transcriber: googleSpeechToText({ languageCode: "en-GB" }) }; | ||
new IvrTester(config).run( | ||
{ from: "0123 456 789", to: "0123 123 123" }, | ||
{ | ||
name: "Customer is provided a menu after their account number confirmed", | ||
steps: [ | ||
{ | ||
whenPrompt: similarTo("Please enter your account number"), | ||
then: press("184748"), | ||
silenceAfterPrompt: 3000, | ||
timeout: 6000, | ||
}, | ||
{ | ||
whenPrompt: similarTo( | ||
"press 1 for booking a repair or 2 for changing your address" | ||
), | ||
then: hangUp(), | ||
silenceAfterPrompt: 3000, | ||
timeout: 6000, | ||
}, | ||
], | ||
} | ||
); | ||
``` | ||
## Commands | ||
| When | Overview | | ||
|--------------|--------------------------------------| | ||
| [contains] | Prompt contains a piece of text | | ||
| [matches] | Prompt matches regular expression | | ||
| [similarTo] | Prompt is similar to a piece of text | | ||
| [isAnything] | Prompt can be anything | | ||
[contains]: https://github.com/SketchingDev/ivr-tester/tree/main/packages/ivr-tester/doc#contains | ||
[matches]: https://github.com/SketchingDev/ivr-tester/tree/main/packages/ivr-tester/doc#matches | ||
[similarTo]: https://github.com/SketchingDev/ivr-tester/tree/main/packages/ivr-tester/doc#similarto | ||
[isAnything]: https://github.com/SketchingDev/ivr-tester/tree/main/packages/ivr-tester/doc#isanything | ||
| Then | Overview | | ||
|-------------|---------------------| | ||
| [press] | Produces DTMF tones | | ||
| [hangUp] | Terminates the call | | ||
| [doNothing] | Doesn't do anything | | ||
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[press]: https://github.com/SketchingDev/ivr-tester/tree/main/packages/ivr-tester/doc#press | ||
[hangUp]: https://github.com/SketchingDev/ivr-tester/tree/main/packages/ivr-tester/doc#hangup | ||
[doNothing]: https://github.com/SketchingDev/ivr-tester/tree/main/packages/ivr-tester/doc#donothing |