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claude wants to merge 4 commits into from
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docs: simplify the support page messenger section #38083

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docs: simplify the support page messenger section
claude Aug 6, 2026
7967277
docs: drop redundant support pathways lead-in
claude Aug 6, 2026
d60b62f
docs: name Matty in the self-managed editions support row
claude Aug 6, 2026
b5e49f4
Merge branch 'main' into docs/support-page-messenger-cleanup
claude Aug 27, 2026
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8 changes: 1 addition & 7 deletions doc/user/content/support.md
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Expand Up @@ -11,16 +11,10 @@ aliases:

Whether you're building, scaling, or debugging, we're here to help.

{{< note >}}
We're retiring access to Slack and Microsoft Teams workspaces. We've introduced the messenger app to streamline and scale how users engage with support — starting with AI-first assistance and seamless escalation paths when needed.
{{< /note >}}

## Materialize Support

We offer multiple support pathways depending on your platform and plan:

@maheshwarip maheshwarip Aug 6, 2026

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@claude claude Bot Aug 6, 2026

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Removed in 7967277.

Generated by Claude Code


### Messenger App

You can reach us directly from:
- **materialize.com**
- **Materialize Console** (for Cloud customers)
Expand Down Expand Up @@ -49,7 +43,7 @@ Connect with other users, share ideas, and get informal help from the [Materiali

If you are an SLA Supported Customer who is experiencing an **urgent** issue,

- Use the [messenger's](#messenger-app) **Report Production Outage** option for
- Use the [messenger's](#materialize-support) **Report Production Outage** option for
fastest response.

- Alternatively, you can email `support@materialize.com`. To ensure priority
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