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DSO Chat Bot Fact Sheet
Bobby Richter edited this page Aug 17, 2016
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- Fake chat bot that talks to people and helps them over chat channels.
- Directed by a team of humans but introduced as a robot.
- “This is a robot. People from DSO created it and help it run.
- “It can help you do a lot of things, and maybe even show you things that you did not know about the internet and your smartphone.”
- “It’s available all the time, on Whatsapp and Facebook.”
- Principally, people use Whatsapp to talk with one another.
- A “bot”, rather than a human, may make participants more comfortable.
- While Siri and Google Voice are well-known, they’re difficult/impossible to use in Kenya
- We want to understand:
- If chat channels are good for learning
- If chat channels are good for group learning
How people react differently when they are with the group or with the robot (ie: do their questions differ?)
- If people react to small prompts sent throughout the time.
- If having a real time personal assistant helps on-boarding new first time smartphones
- A research experiment testing Artificial Intelligence
- We are not going to try and prove the efficiency of real AI,
- We are not trying to prove that a bot is better than a human, but rather to uncover if this might be a next opportunity to tackle.
- Schedule: https://docs.google.com/spreadsheets/d/1rTYti4QJBjmfCA_y4cSkGUjKpRJoJgXOBJUMqHftWbg/edit#gid=1944748110
- Starts in mid-September, ends mid-November
- Regular communication happens over Whatsapp groups
- A Facebook page is used for tutorial content
- Daily summary updates from actors with highlights and potential opportunities
- Weekly detailed updates from actors with aggregate
- Weekly (or on-demand) phone meetings with actors
- Specific check-ins with actors before/after interventions
- ...
- Will people use a chat channel to discuss their smartphone/technology problems with a bot? What does that look like?
- Will people use a chat channel to discuss their smartphone/technology problems with each other? What does that look like?
- What are perceptions of a bot?
- What activities can people be prompted to do from a chat channel?
- What questions can people ask in a chat channel?
- What questions can people solve through a chat channel?
- How much of a role can community play?
- Questions above get answered.
- We don’t go to jail for making a “fake” bot.
- In the best case scenario, we actually verify the hypothesis that people can easily learn digital skills through chat channels, personal assistants and prompts to explore.
- KEEP IT SIMPLE. Keep complexity down.
- Personnel: needs regular and perfect communications with us.