[16.0][ADD] helpdesk_portal_restriction: New module helpdesk_portal_r…

…estriction

helpdesk_portal_restriction/README.rst

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+===========================
+Helpdesk Portal Restriction
+===========================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:3e8d0ac723815890bc5aaead4c47e4edc88ecdaabdd5157856ef56fe9cdec794
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_portal_restriction
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_portal_restriction
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module allows you to restrict teams and categories for each
+customer.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Usage
+=====
+
+Go to the partner and select the teams and categories for which can open
+ticket
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_portal_restriction%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Lansana Barry Sow
+* APSL-Nagarro
+
+Contributors
+------------
+
+[APSL-Nagarro](https://apsl.tech):
+
+-  Lansana Barry Sow <[email protected]>
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+.. |maintainer-lbarry-apsl| image:: https://github.com/lbarry-apsl.png?size=40px
+    :target: https://github.com/lbarry-apsl
+    :alt: lbarry-apsl
+
+Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
+
+|maintainer-lbarry-apsl| 
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_portal_restriction>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_portal_restriction/__init__.py

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+from . import controllers
+from . import models

helpdesk_portal_restriction/__manifest__.py

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+# Copyright 2025 Lansana Barry Sow(APSL-Nagarro)<[email protected]>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+{
+    "name": "Helpdesk Portal Restriction",
+    "version": "16.0.1.0.0",
+    "category": "Helpdesk",
+    "website": "https://github.com/OCA/helpdesk",
+    "author": "Lansana Barry Sow, APSL-Nagarro, Odoo Community Association (OCA)",
+    "maintainers": ["lbarry-apsl"],
+    "license": "AGPL-3",
+    "application": False,
+    "installable": True,
+    "depends": [
+        "helpdesk_mgmt",
+    ],
+    "data": [
+        "views/res_partner.xml",
+    ],
+}

helpdesk_portal_restriction/controllers/__init__.py

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+from . import main

helpdesk_portal_restriction/controllers/main.py

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+import logging
+
+import odoo.http as http
+from odoo.http import request
+
+from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
+
+_logger = logging.getLogger(__name__)
+
+
+class HelpdeskPartnerTeamCategoryController(HelpdeskTicketController):
+    def _get_teams(self):
+        if http.request.env.user.company_id.helpdesk_mgmt_portal_select_team:
+            return (
+                http.request.env.user.partner_id.helpdesk_team_ids
+                if http.request.env.user.partner_id.helpdesk_team_ids
+                else http.request.env["helpdesk.ticket.team"]
+                .sudo()
+                .search([("active", "=", True), ("show_in_portal", "=", True)])
+            )
+        else:
+            return False
+
+    def _get_category(self):
+        return (
+            http.request.env.user.partner_id.helpdesk_category_ids
+            if http.request.env.user.partner_id.helpdesk_category_ids
+            else http.request.env["helpdesk.ticket.category"].search(
+                [("active", "=", True)]
+            )
+        )
+
+    @http.route("/new/ticket", type="http", auth="user", website=True)
+    def create_new_ticket(self, **kw):
+        session_info = http.request.env["ir.http"].session_info()
+        email = http.request.env.user.email
+        name = http.request.env.user.name
+        company = request.env.company
+        return http.request.render(
+            "helpdesk_mgmt.portal_create_ticket",
+            {
+                "categories": self._get_category(),
+                "teams": self._get_teams(),
+                "email": email,
+                "name": name,
+                "ticket_team_id_required": (
+                    company.helpdesk_mgmt_portal_team_id_required
+                ),
+                "ticket_category_id_required": (
+                    company.helpdesk_mgmt_portal_category_id_required
+                ),
+                "max_upload_size": session_info["max_file_upload_size"],
+            },
+        )

helpdesk_portal_restriction/models/__init__.py

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+from . import helpdesk_ticket_category
+from . import helpdesk_ticket_team
+from . import res_partner

helpdesk_portal_restriction/models/helpdesk_ticket_category.py

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+from odoo import fields, models
+
+
+class HelpdeskTicketCategory(models.Model):
+    _inherit = "helpdesk.ticket.category"
+
+    helpdesk_category_partner_ids = fields.Many2many(
+        "res.partner", "helpdesk_category_ids", string="Partners"
+    )

helpdesk_portal_restriction/models/helpdesk_ticket_team.py

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+from odoo import fields, models
+
+
+class HelpdeskTicketTeam(models.Model):
+    _inherit = "helpdesk.ticket.team"
+
+    helpdesk_partner_ids = fields.Many2many(
+        "res.partner", "helpdesk_team_ids", string="Partners"
+    )

helpdesk_portal_restriction/models/res_partner.py

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+from odoo import fields, models
+
+
+class ResPartner(models.Model):
+    _inherit = "res.partner"
+
+    helpdesk_team_ids = fields.Many2many(
+        "helpdesk.ticket.team",
+        "helpdesk_partner_ids",
+        string="Available teams",
+        required=True,
+    )
+
+    helpdesk_category_ids = fields.Many2many(
+        "helpdesk.ticket.category",
+        "helpdesk_category_partner_ids",
+        string="Available category",
+    )

helpdesk_portal_restriction/readme/CONTRIBUTORS.md

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+\[APSL-Nagarro\](<https://apsl.tech>):
+  - Lansana Barry Sow \<<[email protected]>\>

helpdesk_portal_restriction/readme/DESCRIPTION.md

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+This module allows you to restrict teams and categories for each customer.

helpdesk_portal_restriction/readme/USAGE.md

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+Go to the partner and select the teams and categories for which can open ticket