[IMP] helpdesk_mgmt: Simplify logic

- Remove default
- Centralize method for determining applicable stages
- Make compatible with multi-company

helpdesk_mgmt/README.rst

@@ -7,7 +7,7 @@ Helpdesk Management
    !! This file is generated by oca-gen-addon-readme !!
    !! changes will be overwritten.                   !!
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-   !! source digest: sha256:37cc770b0537354407fedcbe0d568ba9bdd6aa460144a7af475c60ae3f91ad27
+   !! source digest: sha256:a417b3ef325ea73b03c6c64e0476702e5a35949224072491138ce827feb4d6e7
    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
 .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
@@ -214,6 +214,7 @@ Contributors
 
   * Pedro M. Baeza
   * Víctor Martínez
+  * Carolina Fernandez
 
 * `ID42 Sistemas <https://www.id42.com.br>`_:
 

helpdesk_mgmt/controllers/main.py

@@ -70,26 +70,21 @@ def _prepare_submit_ticket_vals(self, **kw):
         category = http.request.env["helpdesk.ticket.category"].browse(
             int(kw.get("category"))
         )
-        company = category.company_id or http.request.env.user.company_id
+        company = category.company_id or http.request.env.company
         vals = {
             "company_id": company.id,
             "category_id": category.id,
             "description": plaintext2html(kw.get("description")),
             "name": kw.get("subject"),
             "attachment_ids": False,
-            "channel_id": request.env["helpdesk.ticket.channel"]
-            .sudo()
-            .search([("name", "=", "Web")])
-            .id,
+            "channel_id": request.env.ref(
+                "helpdesk_mgmt.helpdesk_ticket_channel_web", False
+            ).id,
             "partner_id": request.env.user.partner_id.id,
             "partner_name": request.env.user.partner_id.name,
             "partner_email": request.env.user.partner_id.email,
-            # Need to set stage_id so that the _track_template() method is called
-            # and the mail is sent automatically if applicable
-            "stage_id": request.env["helpdesk.ticket"]
-            .with_company(company.id)
-            .default_get(["stage_id"])["stage_id"],
         }
+        team = http.request.env["helpdesk.ticket.team"]
         if company.helpdesk_mgmt_portal_select_team and kw.get("team"):
             team = (
                 http.request.env["helpdesk.ticket.team"]
@@ -98,10 +93,10 @@ def _prepare_submit_ticket_vals(self, **kw):
                     [("id", "=", int(kw.get("team"))), ("show_in_portal", "=", True)]
                 )
             )
-            stage_id = (
-                request.env["helpdesk.ticket"].sudo()._get_applicable_stages(team)[0]
-            )
-            vals.update({"team_id": team.id, "stage_id": stage_id.id})
+            vals["team_id"] = team.id
+        # Need to set stage_id so that the _track_template() method is called
+        # and the mail is sent automatically if applicable
+        vals["stage_id"] = team._get_applicable_stages()[:1].id
         return vals
 
     @http.route("/submitted/ticket", type="http", auth="user", website=True, csrf=True)

helpdesk_mgmt/controllers/myaccount.py

@@ -182,7 +182,7 @@ def portal_my_ticket(self, ticket_id, access_token=None, **kw):
         return request.render("helpdesk_mgmt.portal_helpdesk_ticket_page", values)
 
     def _ticket_get_page_view_values(self, ticket, access_token, **kwargs):
-        closed_stages = ticket._get_applicable_stages(ticket.team_id).filtered(
+        closed_stages = ticket.team_id._get_applicable_stages().filtered(
             lambda s: s.close_from_portal
         )
         values = {

helpdesk_mgmt/models/helpdesk_ticket.py

@@ -10,39 +10,24 @@ class HelpdeskTicket(models.Model):
     _mail_post_access = "read"
     _inherit = ["mail.thread.cc", "mail.activity.mixin", "portal.mixin"]
 
-    def _get_applicable_stages(self, team):
-        if team:
-            return team._determine_stages()[team.id]
-        else:
-            return self.env["helpdesk.ticket.stage"].search([("team_ids", "=", False)])
-
-    def _get_default_stage_id(self):
-        return self._get_applicable_stages(self.team_id)[:1]
-
     @api.depends("team_id")
     def _compute_stage_id(self):
         for ticket in self:
-            ticket.stage_id = self._get_applicable_stages(ticket.team_id)[:1]
-
-    def _default_team_id(self):
-        team_id = (
-            self.env["helpdesk.ticket.team"]
-            .search([("user_ids", "in", self.env.uid)], limit=1)
-            .id
-        )
-        if not team_id:
-            team_id = self.env["helpdesk.ticket.team"].search([], limit=1).id
-        return team_id
+            ticket.stage_id = ticket.team_id._get_applicable_stages()[:1]
 
     @api.model
     def _read_group_stage_ids(self, stages, domain, order):
-        search_domain = [("id", "in", stages.ids)]
-        if self.env.context.get("default_team_id"):
+        """Show always the stages without team, or stages of the default team."""
+        search_domain = [
+            "|",
+            ("id", "in", stages.ids),
+            ("team_ids", "=", False),
+        ]
+        default_team_id = self.default_get(["team_id"])["team_id"]
+        if default_team_id:
             search_domain = [
                 "|",
-                "|",
-                ("team_ids", "=", False),
-                ("team_ids", "in", self.env.context["default_team_id"]),
+                ("team_ids", "=", default_team_id),
             ] + search_domain
         return stages.search(search_domain, order=order)
 
@@ -59,12 +44,10 @@ def _read_group_stage_ids(self, stages, domain, order):
     user_ids = fields.Many2many(
         comodel_name="res.users", related="team_id.user_ids", string="Users"
     )
-
     stage_id = fields.Many2one(
         comodel_name="helpdesk.ticket.stage",
         string="Stage",
         compute="_compute_stage_id",
-        default=_get_default_stage_id,
         store=True,
         readonly=False,
         ondelete="restrict",
@@ -74,11 +57,9 @@ def _read_group_stage_ids(self, stages, domain, order):
         index=True,
         domain="['|',('team_ids', '=', team_id),('team_ids','=',False)]",
     )
-
     partner_id = fields.Many2one(comodel_name="res.partner", string="Contact")
     partner_name = fields.Char()
     partner_email = fields.Char(string="Email")
-
     last_stage_update = fields.Datetime(default=fields.Datetime.now)
     assigned_date = fields.Datetime()
     closed_date = fields.Datetime()
@@ -104,7 +85,6 @@ def _read_group_stage_ids(self, stages, domain, order):
     team_id = fields.Many2one(
         comodel_name="helpdesk.ticket.team",
         string="Team",
-        default=_default_team_id,
         index=True,
     )
     priority = fields.Selection(
@@ -166,9 +146,6 @@ def create(self, vals_list):
                 vals["number"] = self._prepare_ticket_number(vals)
             if vals.get("user_id") and not vals.get("assigned_date"):
                 vals["assigned_date"] = fields.Datetime.now()
-            if vals.get("team_id"):
-                team = self.env["helpdesk.ticket.team"].browse(vals["team_id"])
-                vals["stage_id"] = team._determine_stages()[team.id][0].id
         return super().create(vals_list)
 
     def copy(self, default=None):

helpdesk_mgmt/models/helpdesk_ticket_stage.py

@@ -40,6 +40,7 @@ class HelpdeskTicketStage(models.Model):
         relation="team_stage_rel",
         string="Helpdesk Teams",
         help="Specific team that uses this stage. If it is empty all teams could uses",
+        domain="['|', ('company_id', '=', False), ('company_id', '=', company_id)]",
     )
 
     @api.onchange("closed")

helpdesk_mgmt/models/helpdesk_ticket_team.py

@@ -48,7 +48,6 @@ class HelpdeskTeam(models.Model):
         inverse_name="team_id",
         string="Tickets",
     )
-
     todo_ticket_count = fields.Integer(
         string="Number of tickets", compute="_compute_todo_tickets"
     )
@@ -67,18 +66,20 @@ class HelpdeskTeam(models.Model):
         help="Allow to select this team when creating a new ticket in the portal.",
     )
 
-    def _determine_stages(self):
-        """Get a dict with the stage per team that should be set as first to a created ticket
-        :returns a mapping of team identifier with the stage.
-        :rtype : dict (key=team_id, value=record of helpdesk.ticket.stage)
-        """
-        result = dict.fromkeys(self.ids, self.env["helpdesk.ticket.stage"])
-        for team in self:
-            result[team.id] = self.env["helpdesk.ticket.stage"].search(
-                ["|", ("team_ids", "=", False), ("team_ids", "in", team.id)],
-                order="sequence",
-            )
-        return result
+    def _get_applicable_stages(self):
+        if self:
+            domain = [
+                ("company_id", "in", [False, self.company_id.id]),
+                "|",
+                ("team_ids", "=", False),
+                ("team_ids", "=", self.id),
+            ]
+        else:
+            domain = [
+                ("company_id", "in", [False, self.env.company.id]),
+                ("team_ids", "=", False),
+            ]
+        return self.env["helpdesk.ticket.stage"].search(domain)
 
     @api.depends("ticket_ids", "ticket_ids.stage_id")
     def _compute_todo_tickets(self):

helpdesk_mgmt/static/description/index.html

@@ -367,7 +367,7 @@ <h1 class="title">Helpdesk Management</h1>
 !! This file is generated by oca-gen-addon-readme !!
 !! changes will be overwritten.                   !!
 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-!! source digest: sha256:37cc770b0537354407fedcbe0d568ba9bdd6aa460144a7af475c60ae3f91ad27
+!! source digest: sha256:a417b3ef325ea73b03c6c64e0476702e5a35949224072491138ce827feb4d6e7
 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -->
 <p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/15.0/helpdesk_mgmt"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=15.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
 <p>This module adds Helpdesk functionality in Odoo.</p>

helpdesk_mgmt/tests/test_helpdesk_ticket.py

@@ -121,19 +121,11 @@ def test_ticket_with_team_stage(self):
         new_ticket.team_id = False
         self.assertEqual(new_ticket.stage_id, self.new_stage)
 
-    def test_ticket_without_team_stage(self):
-        self.new_stage.team_ids = False
-        self.assertEqual(
-            self.ticket.stage_id, self.team_a._determine_stages()[self.team_a.id][0]
-        )
-        self.assertEqual(self.ticket.stage_id, self.new_stage)
-
     def test_ticket_without_team(self):
         new_ticket = self.env["helpdesk.ticket"].create(
             {
                 "name": "New Ticket",
                 "description": "Description",
-                "team_id": False,
                 "user_id": self.user.id,
                 "priority": "1",
             }