Merge PR #526 into 16.0

Signed-off-by max3903

helpdesk_motive/README.rst

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+===============
+Helpdesk Motive
+===============
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:d39e3a4544fc9651c357088907a9813140eab6c54457d917165081bbbacd7605
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_motive
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_motive
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module adds a motive field on the helpdesk ticket.
+The list is filtered based on the helpdesk team.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+* Go to Helpdesk > Configuration > Motives
+* Create your list of different motives with their name and teams
+
+Usage
+=====
+
+* Go to Helpdesk
+* Create a ticket and set its motive. The list of motives is limited by the team.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_motive%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+~~~~~~~
+
+* Binhex
+* Konos
+* Open Source Integrators
+
+Contributors
+~~~~~~~~~~~~
+
+* `Open Source Integrators <https://www.opensourceintegrators.com>`_:
+
+  * Maxime Chambreuil <[email protected]>
+
+* `Konos <https://www.konos.cl>`_:
+
+  * Nelson Sanchez <[email protected]>
+
+* `Solvos <https://www.solvos.es>`_:
+
+  * David Alonso <[email protected]>
+
+* `Binhex <https://binhex.cloud>_`:
+
+  * Adasat Torres <[email protected]>
+
+Maintainers
+~~~~~~~~~~~
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+.. |maintainer-nelsonramirezs| image:: https://github.com/nelsonramirezs.png?size=40px
+    :target: https://github.com/nelsonramirezs
+    :alt: nelsonramirezs
+.. |maintainer-max3903| image:: https://github.com/max3903.png?size=40px
+    :target: https://github.com/max3903
+    :alt: max3903
+
+Current `maintainers <https://odoo-community.org/page/maintainer-role>`__:
+
+|maintainer-nelsonramirezs| |maintainer-max3903| 
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_motive>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_motive/__init__.py

@@ -0,0 +1,4 @@
+# Copyright (C) 2019 Open Source Integrators
+# Copyright (C) 2019 Konos
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+from . import models

helpdesk_motive/__manifest__.py

@@ -0,0 +1,24 @@
+# Copyright (C) 2019 Open Source Integrators
+# Copyright (C) 2019 Konos
+# Copyright (C) 2023 Binhex -Adasat Torres
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Motive",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "summary": "Keep the motive ",
+    "author": "Binhex, Konos, Open Source Integrators, Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": ["helpdesk_mgmt"],
+    "data": [
+        "security/ir.model.access.csv",
+        "views/helpdesk_ticket_motive.xml",
+        "views/helpdesk_ticket_team.xml",
+        "views/helpdesk_ticket.xml",
+    ],
+    "demo": ["demo/helpdesk_motive_demo.xml"],
+    "application": False,
+    "development_status": "Beta",
+    "maintainers": ["nelsonramirezs", "max3903"],
+}

helpdesk_motive/demo/helpdesk_motive_demo.xml

@@ -0,0 +1,17 @@
+<?xml version="1.0" ?>
+<odoo noupdate="1">
+
+    <record id="helpdesk_motive_1" model="helpdesk.ticket.motive">
+        <field name="name">Client requirement</field>
+        <field name="team_id" ref="helpdesk_mgmt.helpdesk_team_1" />
+    </record>
+    <record id="helpdesk_motive_2" model="helpdesk.ticket.motive">
+        <field name="name">Update required</field>
+        <field name="team_id" ref="helpdesk_mgmt.helpdesk_team_1" />
+    </record>
+
+    <record id="helpdesk_mgmt.helpdesk_ticket_7" model="helpdesk.ticket">
+        <field name="motive_id" ref="helpdesk_motive_1" />
+    </record>
+
+</odoo>

helpdesk_motive/i18n/es.po

@@ -0,0 +1,91 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_motive
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 12.0+e-20191022\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2019-12-16 01:41+0000\n"
+"PO-Revision-Date: 2023-07-20 11:11+0000\n"
+"Last-Translator: Ivorra78 <[email protected]>\n"
+"Language-Team: \n"
+"Language: es\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 4.17\n"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__create_uid
+msgid "Created by"
+msgstr "Creado por"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__create_date
+msgid "Created on"
+msgstr "Creado el"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__display_name
+msgid "Display Name"
+msgstr "Nombre mostrado"
+
+#. module: helpdesk_motive
+#: model:ir.model,name:helpdesk_motive.model_helpdesk_ticket_motive
+msgid "Helpdesk Motive"
+msgstr "Motivo"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__team_id
+msgid "Helpdesk Team"
+msgstr "Equipo"
+
+#. module: helpdesk_motive
+#: model:ir.model,name:helpdesk_motive.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket Helpdesk"
+
+#. module: helpdesk_motive
+#: model:ir.actions.act_window,name:helpdesk_motive.action_helpdesk_ticket_motive_tree
+msgid "Helpdesk Ticket Motive"
+msgstr "Motivo del Ticket del Helpdesk"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive____last_update
+msgid "Last Modified on"
+msgstr "??ltima modificaci??n en"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__write_uid
+msgid "Last Updated by"
+msgstr "Última actualización por"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__write_date
+msgid "Last Updated on"
+msgstr "Última actualización el"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket__motive_id
+#: model:ir.model.fields,help:helpdesk_motive.field_helpdesk_ticket__motive_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_motive.helpdesk_ticket_motive_form
+msgid "Motive"
+msgstr "Motivo"
+
+#. module: helpdesk_motive
+#: model:ir.ui.menu,name:helpdesk_motive.helpdesk_motive
+#: model_terms:ir.ui.view,arch_db:helpdesk_motive.helpdesk_ticket_motive_tree
+msgid "Motives"
+msgstr "Motivos"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__name
+msgid "Name"
+msgstr "Nombre"

helpdesk_motive/i18n/es_AR.po

@@ -0,0 +1,90 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_motive
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 13.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2022-11-30 02:46+0000\n"
+"Last-Translator: Ignacio Buioli <[email protected]>\n"
+"Language-Team: none\n"
+"Language: es_AR\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 4.14.1\n"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__create_uid
+msgid "Created by"
+msgstr "Creado por"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__create_date
+msgid "Created on"
+msgstr "Creado el"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__display_name
+msgid "Display Name"
+msgstr "Mostrar Nombre"
+
+#. module: helpdesk_motive
+#: model:ir.model,name:helpdesk_motive.model_helpdesk_ticket_motive
+msgid "Helpdesk Motive"
+msgstr "Motivo de la Mesa de Ayuda"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__team_id
+msgid "Helpdesk Team"
+msgstr "Equipo de la Mesa de Ayuda"
+
+#. module: helpdesk_motive
+#: model:ir.model,name:helpdesk_motive.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket de la Mesa de Ayuda"
+
+#. module: helpdesk_motive
+#: model:ir.actions.act_window,name:helpdesk_motive.action_helpdesk_ticket_motive_tree
+msgid "Helpdesk Ticket Motive"
+msgstr "Motivo del Ticket de la Mesa de Ayuda"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive____last_update
+msgid "Last Modified on"
+msgstr "Última Modificación el"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__write_uid
+msgid "Last Updated by"
+msgstr "Última Actualización por"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__write_date
+msgid "Last Updated on"
+msgstr "Última Actualización el"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket__motive_id
+#: model:ir.model.fields,help:helpdesk_motive.field_helpdesk_ticket__motive_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_motive.helpdesk_ticket_motive_form
+msgid "Motive"
+msgstr "Motivo"
+
+#. module: helpdesk_motive
+#: model:ir.ui.menu,name:helpdesk_motive.helpdesk_motive
+#: model_terms:ir.ui.view,arch_db:helpdesk_motive.helpdesk_ticket_motive_tree
+msgid "Motives"
+msgstr "Motivos"
+
+#. module: helpdesk_motive
+#: model:ir.model.fields,field_description:helpdesk_motive.field_helpdesk_ticket_motive__name
+msgid "Name"
+msgstr "Nombre"