[16.0][ADD] helpdesk_portal_priority: New module helpdesk_portal_prio…

helpdesk_portal_priority/README.rst

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+========================
+Helpdesk Portal Priority
+========================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:c24daef1454b0293871bcf6b0357fbbdfdae2903e558e8e559beb715917de3d7
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_portal_priority
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_portal_priority
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module allows priority to be assigned when creating portal tickets.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Usage
+=====
+
+When creating tickets in the portal, you can select the priority of the
+ticket.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_portal_priority%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Lansana Barry Sow
+* APSL-Nagarro
+
+Contributors
+------------
+
+[APSL-Nagarro](https://apsl.tech):
+
+-  Lansana Barry Sow <[email protected]>
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+.. |maintainer-lbarry-apsl| image:: https://github.com/lbarry-apsl.png?size=40px
+    :target: https://github.com/lbarry-apsl
+    :alt: lbarry-apsl
+
+Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
+
+|maintainer-lbarry-apsl| 
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_portal_priority>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_portal_priority/__init__.py

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+from . import controllers

helpdesk_portal_priority/__manifest__.py

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+# Copyright 2025 Lansana Barry Sow(APSL-Nagarro)<[email protected]>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+{
+    "name": "Helpdesk Portal Priority",
+    "version": "16.0.1.0.0",
+    "category": "Helpdesk",
+    "website": "https://github.com/OCA/helpdesk",
+    "author": "Lansana Barry Sow, APSL-Nagarro, Odoo Community Association (OCA)",
+    "maintainers": ["lbarry-apsl"],
+    "license": "AGPL-3",
+    "application": False,
+    "installable": True,
+    "depends": [
+        "helpdesk_mgmt",
+    ],
+    "data": [
+        "views/helpdesk_ticket_templates.xml",
+    ],
+}

helpdesk_portal_priority/controllers/__init__.py

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+from . import main

helpdesk_portal_priority/controllers/main.py

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+import logging
+
+import odoo.http as http
+
+from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
+
+_logger = logging.getLogger(__name__)
+
+
+class HelpdeskPriorityController(HelpdeskTicketController):
+    @http.route("/new/ticket", type="http", auth="user", website=True)
+    def create_new_ticket(self, **kw):
+        res = super().create_new_ticket(**kw)
+        priorities = (
+            http.request.env["helpdesk.ticket"]
+            ._fields["priority"]
+            ._description_selection(http.request.env)
+        )
+        res.qcontext["priorities"] = priorities
+        return res
+
+    def _prepare_submit_ticket_vals(self, **kw):
+        vals = super()._prepare_submit_ticket_vals(**kw)
+        vals["priority"] = kw.get("priority")
+
+        return vals

helpdesk_portal_priority/readme/CONTRIBUTORS.md

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+\[APSL-Nagarro\](<https://apsl.tech>):
+  - Lansana Barry Sow \<<[email protected]>\>

helpdesk_portal_priority/readme/DESCRIPTION.md

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+This module allows priority to be assigned when creating portal tickets.

helpdesk_portal_priority/readme/USAGE.md

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+When creating tickets in the portal, you can select the priority of the ticket.