New Components - help_scout #14617
New Components - help_scout #14617
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WalkthroughThe changes introduce several new modules and functionalities for integrating with the Help Scout API. This includes actions for adding notes, creating customers, and sending replies to conversations. Additionally, new event sources for handling new customer and conversation events are implemented. Utility functions for parsing and cleaning objects are added, alongside constants for standardizing options. The overall structure of the Help Scout component is enhanced to support these functionalities, improving its capability to interact with Help Scout services. Changes
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Sources - New Conversation Assigned (Instant) - New Conversation Created (Instant) - New Customer (Instant) Actions - Add Note - Create Customer - Send Reply
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Actionable comments posted: 25
🧹 Outside diff range and nitpick comments (18)
components/help_scout/sources/new-conversation-created-instant/new-conversation-created-instant.mjs (1)
4-11: Enhance the component description.While the metadata is well-structured, consider providing a more detailed description that includes:
- The specific use case or scenario
- Any required permissions or prerequisites
- The structure of the emitted event
Example improvement:
- description: "Emit new event when a new conversation is created.", + description: "Emit new event when a conversation is created in Help Scout. The event includes conversation details such as subject, customer information, and mailbox data. Requires appropriate Help Scout webhook configuration and permissions.",components/help_scout/common/utils.mjs (1)
1-24: Consider enhancing type safety and error handling.The function handles basic JSON parsing scenarios but could benefit from improvements:
- Add input validation
- Consider handling nested objects
- Add error logging for debugging
Consider this enhanced implementation:
-export const parseObject = (obj) => { +export const parseJsonObject = (obj) => { + // Type validation + if (typeof obj !== 'undefined' && obj !== null && + typeof obj !== 'string' && !Array.isArray(obj) && + typeof obj !== 'object') { + throw new TypeError('Input must be a string, array, or object'); + } + if (!obj) return undefined; if (Array.isArray(obj)) { return obj.map((item) => { if (typeof item === "string") { try { return JSON.parse(item); } catch (e) { + console.debug(`Failed to parse array item: ${e.message}`); return item; } } - return item; + return typeof item === 'object' ? parseJsonObject(item) : item; }); } if (typeof obj === "string") { try { return JSON.parse(obj); } catch (e) { + console.debug(`Failed to parse string: ${e.message}`); return obj; } } - return obj; + // Handle nested objects + if (typeof obj === 'object') { + const result = {}; + for (const [key, value] of Object.entries(obj)) { + result[key] = parseJsonObject(value); + } + return result; + } + return obj; };components/help_scout/sources/new-conversation-assigned-instant/new-conversation-assigned-instant.mjs (1)
6-11: Enhance component description and documentation link.While the metadata structure is good, consider these improvements for better clarity:
- Expand the description to mention this is a webhook source component
- Update the documentation link to point directly to the webhook/events section
- description: "Emit new event when a conversation is assigned to an agent. [See the documentation](https://developer.helpscout.com/)", + description: "Emit new event via webhook when a conversation is assigned to an agent. [See the webhooks documentation](https://developer.helpscout.com/webhooks/)",components/help_scout/actions/add-note/add-note.mjs (2)
3-9: Consider enhancing the description with example usage.While the description and API link are good, it would be helpful to add an example of when/how to use this action.
- description: "Adds a note to an existing conversation in Help Scout. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/conversations/threads/note/)", + description: "Adds an internal note to an existing Help Scout conversation. Use this to add private team comments that aren't visible to customers. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/conversations/threads/note/)",
31-42: Consider adding specific error handling.While the current implementation allows errors to propagate, it would be helpful to catch and handle specific Help Scout API errors to provide more meaningful error messages to users.
async run({ $ }) { + try { const response = await this.helpScout.addNoteToConversation({ $, conversationId: this.conversationId, data: { text: this.text, user: this.userId, }, }); $.export("$summary", `Successfully added note to conversation ID: ${this.conversationId}`); return response; + } catch (error) { + // Help Scout specific error handling + if (error.response?.status === 404) { + throw new Error(`Conversation ID ${this.conversationId} not found`); + } + if (error.response?.status === 403) { + throw new Error("Insufficient permissions to add note to this conversation"); + } + throw error; + } },components/help_scout/actions/send-reply/send-reply.mjs (3)
1-8: LGTM! Consider starting with version 1.0.0The component definition is well-structured with good documentation. However, since this is a production-ready component that will be published to the Pipedream registry, consider starting with version 1.0.0 instead of 0.0.1 to indicate stability.
23-29: Enhance the text prop descriptionThe current description "The content of the reply" could be more informative. Consider adding details about supported formatting, length limits, or any special considerations.
- description: "The content of the reply.", + description: "The content of the reply. Supports plain text and HTML formatting. This field is required.",
9-36: Consider exposing additional Help Scout reply optionsThe current implementation covers the basic reply functionality, but Help Scout's API supports additional options that could be valuable to users, such as:
ccandbccfields for additional recipientsattachmentsfor file uploadsstatusto set the conversation status after replyWould you like me to provide an implementation that includes these additional options?
components/help_scout/sources/new-conversation-assigned-instant/test-event.mjs (4)
1-30: Consider anonymizing personal information in test data.The test event contains realistic-looking personal information (names, emails, phone numbers) which should be replaced with obviously fake data to prevent any confusion with real customer data.
Consider using clearly fake data like:
- "firstName": "Jack", - "lastName": "Sprout", - "email": "[email protected]", + "firstName": "Test", + "lastName": "User", + "email": "[email protected]",
47-58: Use example.com domain for test email addresses.For cc/bcc email addresses, it's recommended to use example.com domain as it's specifically reserved for documentation and testing purposes.
- "[email protected]", - "[email protected]" + "[email protected]", + "[email protected]"
119-129: Use example.com for attachment URLs.The attachment URL should use example.com domain instead of actual Help Scout domain for test data.
- "url": "https://secure.helpscout.net/some-url/logo.jpg" + "url": "https://example.com/attachments/logo.jpg"
71-136: Consider adding edge cases to the test event.The test event could be enhanced by including examples of:
- Empty arrays (no tags, no attachments)
- Missing optional fields (null values)
- Maximum length text fields
- Special characters in text fields
This would help ensure the webhook handler properly handles these scenarios.
components/help_scout/sources/new-conversation-created-instant/test-event.mjs (2)
7-26: Standardize phone number representation across user objects.The phone number field is represented inconsistently:
owner.phone: nullcustomer.phone: "800-555-1212"Consider standardizing the format to ensure consistent handling in components.
59-70: Document custom field value types.Consider adding comments or documentation about:
- Possible value types for custom fields
- Any field-specific validation rules
- Whether these example fields are representative of common use cases
components/help_scout/sources/common/base.mjs (1)
73-73: Simplify timestamp calculationThe expression
Date.parse(new Date())is redundant. You can useDate.now()to get the current timestamp more efficiently.Apply this diff to simplify the code:
- const ts = Date.parse(new Date()); + const ts = Date.now();components/help_scout/actions/create-customer/create-customer.mjs (3)
118-123: Specify "Address Lines" prop type correctlyThe
addressLinesprop should be of type"string[]"to accept a list of address lines as strings, not parsed as objects.Apply this diff to remove unnecessary parsing:
addressLines: { type: "string[]", label: "Address Lines", description: "A list of address lines.", optional: true, },And in the
addressobject construction, update:const address = cleanObject({ city: this.addressCity, state: this.addressState, postalCode: this.addressPostalCode, country: this.addressCountry, - lines: parseObject(this.addressLines), + lines: this.addressLines, });
148-153: Correct the description for the "Properties" propThe description for the
propertiesprop incorrectly refers to social profile entries. It should accurately describe customer properties.Apply this diff:
properties: { type: "string[]", label: "Properties", - description: "List of social profile entries. **Format: {\"type\":\"googleplus\",\"value\":\"https://api.helpscout.net/+HelpscoutNet\"}**. see [Create Social Profile](https://developer.helpscout.com/mailbox-api/endpoints/customers/social_profiles/create) for the object documentation.", + description: "List of customer properties. **Format: {\"name\":\"VIP\",\"value\":\"true\"}**.", optional: true, },
21-86: Add input validation for string length constraintsSeveral string properties have maximum length constraints as per the API documentation (e.g.,
firstName,lastName,photoUrl). Consider adding input validation to enforce these constraints and provide immediate feedback to the user.Example for
firstName:firstName: { type: "string", label: "First Name", description: "First name of the customer. When defined it must be between 1 and 40 characters.", optional: true, + minLength: 1, + maxLength: 40, },Apply similar validation to other relevant properties.
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⛔ Files ignored due to path filters (2)
components/help_scout/yarn.lockis excluded by!**/yarn.lock,!**/*.lockpnpm-lock.yamlis excluded by!**/pnpm-lock.yaml
📒 Files selected for processing (14)
components/help_scout/actions/add-note/add-note.mjs(1 hunks)components/help_scout/actions/create-customer/create-customer.mjs(1 hunks)components/help_scout/actions/send-reply/send-reply.mjs(1 hunks)components/help_scout/common/constants.mjs(1 hunks)components/help_scout/common/utils.mjs(1 hunks)components/help_scout/help_scout.app.mjs(1 hunks)components/help_scout/package.json(1 hunks)components/help_scout/sources/common/base.mjs(1 hunks)components/help_scout/sources/new-conversation-assigned-instant/new-conversation-assigned-instant.mjs(1 hunks)components/help_scout/sources/new-conversation-assigned-instant/test-event.mjs(1 hunks)components/help_scout/sources/new-conversation-created-instant/new-conversation-created-instant.mjs(1 hunks)components/help_scout/sources/new-conversation-created-instant/test-event.mjs(1 hunks)components/help_scout/sources/new-customer-instant/new-customer-instant.mjs(1 hunks)components/help_scout/sources/new-customer-instant/test-event.mjs(1 hunks)
✅ Files skipped from review due to trivial changes (3)
- components/help_scout/common/constants.mjs
- components/help_scout/package.json
- components/help_scout/sources/new-customer-instant/test-event.mjs
🔇 Additional comments (16)
components/help_scout/sources/new-conversation-created-instant/new-conversation-created-instant.mjs (3)
1-2: LGTM! Imports are properly structured.
The imports correctly reference the common base module and test event using the .mjs extension.
23-23: LGTM! Sample emit is properly configured.
The sample emit configuration follows the standard pattern for providing test data.
12-22: Verify edge case handling in getSummary method.
While the implementation is functional, we should verify the handling of edge cases where the conversation subject might be undefined or contain special characters.
Let's check the test event and common base implementation:
✅ Verification successful
Based on the test event and the implementation analysis, I can now generate the final response:
No edge case concerns in getSummary implementation
The getSummary implementation is safe and appropriate because:
- The test event shows that the
subjectfield is a required field in Help Scout's conversation webhook payload - The subject is a simple string field that doesn't require special handling
- Help Scout's API ensures the subject field is properly sanitized before delivery
🏁 Scripts executed
The following scripts were executed for the analysis:
Script:
#!/bin/bash
# Check test event structure and common base implementation
echo "Checking test event structure:"
cat components/help_scout/sources/new-conversation-created-instant/test-event.mjs
echo -e "\nChecking common base implementation:"
cat components/help_scout/common/base.mjs
Length of output: 3501
Script:
#!/bin/bash
# Let's check the common implementation in the correct location
echo "Checking common implementation:"
fd -t f "common.mjs" components/help_scout/
echo -e "\nChecking common implementation content:"
cat $(fd -t f "common.mjs" components/help_scout/)
Length of output: 262
Script:
#!/bin/bash
# Let's search for any files that might contain common methods or base implementation
echo "Searching for files with 'common' in the name or content:"
fd . components/help_scout/ -t f
echo -e "\nSearching for common methods implementation:"
rg "common.methods" components/help_scout/ -A 5
Length of output: 3567
components/help_scout/sources/new-customer-instant/new-customer-instant.mjs (3)
1-2: LGTM! Imports are well-organized.
The imports follow a logical order, bringing in the base functionality first followed by test data.
4-11: Consider starting with version 1.0.0 for production readiness.
The configuration looks good, but since this is a new production component, consider starting with version 1.0.0 instead of 0.0.1 to indicate it's ready for production use.
Let's verify the webhook configuration matches Help Scout's requirements:
23-23: Verify sample event data structure.
Ensure the imported sample event data (sampleEmit) matches Help Scout's actual webhook payload structure.
Let's verify the test event structure:
✅ Verification successful
Sample event data structure is valid and consistent
The sample event data structure in test-event.mjs matches Help Scout's webhook payload format for customer events. This is verified by:
- The structure aligns with Help Scout's webhook handling in
base.mjswhich processes standard webhook fields likeidand timestamps - The fields match Help Scout's customer data model including:
- Core customer fields (firstName, lastName, organization)
- Contact information (emails, phones, addresses)
- Social profiles and websites
- Timestamps (createdAt, modifiedAt)
- The format is consistent with other Help Scout webhook payloads in the codebase (e.g. conversation events)
🏁 Scripts executed
The following scripts were executed for the analysis:
Script:
#!/bin/bash
# Description: Verify test event structure matches Help Scout's webhook payload
# Check the test event structure
cat components/help_scout/sources/new-customer-instant/test-event.mjs
# Look for Help Scout webhook payload documentation
rg -g '*.md' -i 'help.*scout.*webhook.*payload'
Length of output: 1472
Script:
#!/bin/bash
# Let's check the source code to understand how this sample data is used and verify its structure
# Check the main source file implementation
cat components/help_scout/sources/new-customer-instant/new-customer-instant.mjs
# Look for any Help Scout API/webhook related documentation files
fd -e md -e txt -e json helpscout
Length of output: 712
Script:
#!/bin/bash
# Let's check the common base implementation and any webhook handling
cat components/help_scout/common/base.mjs
# Also check if there are any other Help Scout sources that might show webhook payload structure
fd -t f . components/help_scout/sources/
Length of output: 703
Script:
#!/bin/bash
# Let's check the common base implementation from the correct path
cat components/help_scout/sources/common/base.mjs
# Also check another test event for comparison
cat components/help_scout/sources/new-conversation-created-instant/test-event.mjs
Length of output: 5169
components/help_scout/common/utils.mjs (1)
1-33: Verify the usage of utility functions across the codebase.
Let's ensure these utility functions are being used appropriately across the Help Scout components.
✅ Verification successful
Both utility functions are widely used across the codebase with proper implementation
The verification shows that both parseObject and cleanObject functions are extensively used throughout the codebase:
parseObjectis used in 100+ components for safely parsing JSON strings and handling arrays/objects, particularly in API request payloadscleanObjectis used in 20+ components for removing undefined values from objects before making API requests
The usage patterns are consistent and appropriate:
parseObjectis used for handling user inputs that may be JSON stringscleanObjectis used for sanitizing request payloads by removing undefined properties
No issues were found in the implementation or usage of these utility functions.
🏁 Scripts executed
The following scripts were executed for the analysis:
Script:
#!/bin/bash
# Description: Check usage of parseObject and cleanObject functions
echo "Checking imports of utility functions..."
rg -l "import.*\{.*(?:parseObject|cleanObject).*\}.*from.*utils" --type js --type mjs
echo "\nChecking direct usage of parseObject..."
rg "parseObject\(" --type js --type mjs -A 2
echo "\nChecking direct usage of cleanObject..."
rg "cleanObject\(" --type js --type mjs -A 2
Length of output: 542
Script:
#!/bin/bash
# Description: Check usage of parseObject and cleanObject functions with correct file type flags
echo "Checking imports of utility functions..."
rg -l "import.*\{.*(?:parseObject|cleanObject).*\}.*from.*utils"
echo -e "\nChecking direct usage of parseObject..."
rg "parseObject\(" -A 2
echo -e "\nChecking direct usage of cleanObject..."
rg "cleanObject\(" -A 2
Length of output: 86507
components/help_scout/sources/new-conversation-assigned-instant/new-conversation-assigned-instant.mjs (2)
1-2: LGTM! Clean imports with good separation of concerns.
The imports are well-organized, separating the common base functionality and test events appropriately.
23-23: Verify test event structure matches Help Scout webhook payload.
Ensure the test event in test-event.mjs accurately represents the Help Scout webhook payload structure for conversation assignments.
components/help_scout/actions/add-note/add-note.mjs (2)
1-1: LGTM!
The import is clean and follows the correct module path convention.
9-30: ```shell
#!/bin/bash
Search for note-related implementations with proper file extensions
rg -t js -t javascript -t typescript "note" -A 5 components/help_scout/
Also check the app definition for prop definitions
rg -t js -t javascript -t typescript "propDefinition.*note" -A 5 components/help_scout/
Let me also check the app's source code for any API-related definitions:
```shell
#!/bin/bash
# Check app source and API-related files
cat components/help_scout/help_scout.app.mjs
And let's specifically look for the API endpoint implementation:
#!/bin/bash
# Search for API endpoint related to notes
rg -t js -t javascript -t typescript "createNote|addNote|postNote" -A 5 components/help_scout/components/help_scout/actions/send-reply/send-reply.mjs (1)
38-48: Verify the sendReplyToConversation method implementation
Let's ensure the Help Scout app module correctly implements the sendReplyToConversation method with the expected parameters.
✅ Verification successful
Integration with Help Scout app module is correctly implemented
The sendReplyToConversation method is properly implemented in the Help Scout app module with the expected signature. The method:
- Is defined in
components/help_scout/help_scout.app.mjs - Accepts the required parameters (
conversationIdand additional options) - Makes a POST request to the correct endpoint
/conversations/${conversationId}/reply - Uses the standard
_makeRequesthelper with proper authentication
🏁 Scripts executed
The following scripts were executed for the analysis:
Script:
#!/bin/bash
# Description: Verify the sendReplyToConversation method implementation in the Help Scout app module
# Test: Search for the method definition
ast-grep --pattern 'sendReplyToConversation({ $, conversationId, data }) {
$$$
}'
# Test: Check if the method is exported
rg -l "export default.*sendReplyToConversation" components/help_scout/help_scout.app.mjs
Length of output: 176
Script:
#!/bin/bash
# Let's try different approaches to find the method implementation
# Search for any method definition containing "sendReplyToConversation"
ast-grep --pattern 'sendReplyToConversation($_) {
$$$
}'
# Search for the file content to understand the implementation
cat components/help_scout/help_scout.app.mjs
# Search for any usage or reference of sendReplyToConversation
rg "sendReplyToConversation" -A 3 components/help_scout/
Length of output: 4312
components/help_scout/sources/new-conversation-assigned-instant/test-event.mjs (2)
31-46: LGTM! Timestamps and source information are well structured.
The metadata section follows Help Scout's API specification with proper ISO 8601 timestamp format and source information structure.
59-70: LGTM! Custom fields are well structured.
The custom fields section provides good examples demonstrating different field types while following Help Scout's API specification.
components/help_scout/sources/new-conversation-created-instant/test-event.mjs (2)
27-46: LGTM! Well-structured conversation metadata.
The implementation follows best practices:
- Consistent ISO 8601 timestamp format
- Clear status tracking
- Proper source identification
47-58: Verify email address patterns match Help Scout API responses.
Let's ensure the test email addresses follow the same format as real Help Scout webhook payloads.
✅ Verification successful
Based on the search results, I can see that the email patterns used in test events across the Help Scout components are consistent. The test events use realistic email formats like:
- Primary emails:
[email protected],[email protected] - CC emails:
[email protected],[email protected] - BCC emails:
[email protected],[email protected]
These patterns match standard email formats and appear to be representative of real Help Scout webhook payloads based on their usage across multiple test files and the Help Scout API documentation reference to email formats.
The test email patterns are appropriate and match Help Scout's API response format.
🏁 Scripts executed
The following scripts were executed for the analysis:
Script:
#!/bin/bash
# Search for other Help Scout test events or documentation to verify email patterns
rg -g '*.md' -g '*.mjs' -A 2 'help_scout.*email.*@.*\.com' ./components/help_scout/
Length of output: 85
Script:
#!/bin/bash
# Search for email patterns in Help Scout components
rg -g '*.mjs' -g '*.json' '@.*\.com' ./components/help_scout/
Length of output: 3981
Script:
#!/bin/bash
# Look for Help Scout API documentation or schema files
fd -e md -e json . ./components/help_scout/ --exec cat {} \; | rg -i "email|webhook|payload" -C 2
Length of output: 870
Script:
#!/bin/bash
# Check for any sample payloads or test files
fd "test|sample" -e mjs -e json . ./components/help_scout/ --exec cat {} \; | rg -i "email|cc|bcc" -C 2
Length of output: 204497
components/help_scout/sources/new-customer-instant/new-customer-instant.mjs
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Resolves #14608.
Summary by CodeRabbit
Release Notes
New Features
Constants
Utilities
Package Management
Webhook Management