Docs: Zendesk dashboard template (#8955)

* Zendesk dashboard template

---------

Co-authored-by: Joe Martin <[email protected]>

contents/templates/zendesk-report-dashboard.mdx

@@ -0,0 +1,54 @@
+---
+title: Zendesk starter report template
+subtitle: Help is on the way (for your support metrics)
+thumbnail: >-
+  https://res.cloudinary.com/dmukukwp6/image/upload/bug_15859d0aaf.png
+featuredImage: >-
+  https://res.cloudinary.com/dmukukwp6/image/upload/zendesk_feature_f2be443a9e.png
+showTitle: true
+filters:
+  type:
+    - dashboard
+  maintainer: official
+---
+
+<Section
+  divider={false}
+  cols={2}
+>
+  <div>
+    <h5>Get support metrics in PostHog</h5>
+    <p>View ticket count, recent tickets, organizations and users who submit the most tickets, first reply time, and more, all in one place.</p>
+  </div>
+  <div>
+    <h5>Combine with PostHog product data</h5>
+    <p>Combine your Zendesk and PostHog product data to get a complete view of your customer support experience.</p>
+  </div>
+</Section>
+
+<section class="my-12 px-5">
+  <div class="max-w-screen-2xl mx-auto">
+    <h3 class="text-2xl lg:text-3xl m-0 text-center mb-6 sm:mb-12">What's on this dashboard?</h3>
+    <div class="flex justify-center">
+      <ul class="m-0 p-0 list-none inline-grid sm:grid-cols-2 justify-evenly relative  after:absolute after:w-full after:left-0 after:top-1/2 after:-translateY-1/2 before:absolute before:h-full before:top-0 before:left-1/2 after:-translateX-1/2  sm:after:block after:hidden sm:before:block before:hidden">
+        <li class="relative md:max-w-md py-4 md:py-8 pl-4 pr-2 md:px-12 ">
+          <h5 class="text-xl font-extrabold m-0 pb-1 pr-4">Key metric counters</h5>
+          <p class="m-0 text-[15px]">See how ticket counts and average reply times change over time.</p>
+        </li>
+        <li class="relative md:max-w-md py-4 md:py-8 pl-4 pr-2 md:px-12 ">
+          <h5 class="text-xl font-extrabold m-0 pb-1 pr-4">Top requesters</h5>
+          <p class="m-0 text-[15px]">Identify the organizations and users who submit the most tickets.</p>
+        </li>
+        <li class="relative md:max-w-md py-4 md:py-8 pl-4 pr-2 md:px-12 ">
+          <h5 class="text-xl font-extrabold m-0 pb-1 pr-4">Power user Zendesk profiles</h5>
+          <p class="m-0 text-[15px]">Combine your Zendesk data with PostHog to get the profiles and ticket counts of your most active users.</p>
+        </li> 
+        <li class="relative md:max-w-md py-4 md:py-8 pl-4 pr-2 md:px-12 ">
+          <h5 class="text-xl font-extrabold m-0 pb-1 pr-4">First reply time</h5>
+          <p class="m-0 text-[15px]">Use Zendesk's ticket metrics to calculate the average first reply time over time.</p>
+        </li>
+      </ul>
+    </div>
+  </div>
+</section>
+

contents/tutorials/zendesk-reports.md

@@ -35,6 +35,8 @@ Once done, PostHog will automatically pull and format your Zendesk data for quer
 
 Now that your Zendesk data is synced into PostHog, you can use it to create insights for your report. Each requires you to create a [new insight in the product analytics tab](https://us.posthog.com/project/insights/new).
 
+> **Want to get started fast?** Check out our [Zendesk starter report template](/templates/zendesk-report-dashboard).
+
 ### Ticket count
 
 To start, we create a trend of ticket count over time.