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Update contents/handbook/growth/sales/contracts.md
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charlescook-ph authored Sep 12, 2024
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For customers who want to sign up for an annual (or longer) plan there is some additional paperwork needed to capture their contractual commitment to a minimum term, and likely custom pricing as well. At a minimum, they should sign an Order Form which references our standard [terms](/terms) and [privacy notice](/privacy). In addition, they may want a custom Master Services Agreement (MSA) or Data Processing Agreement (DPA).

> If a customer wants to vary either our DPA, BAA, or MSA terms, it is a substantial effort for our legal team to review these changes. At a minimum, we should only do this for contracts above $20k a year, and even higher if they are asking for big changes (e.g. adding a Service Level Agreements). The minimum is 100K to bring your own contract (vs our template). See Non PostHog Contracts below.
> If a customer wants to vary either our DPA, BAA, or MSA terms, it is a substantial effort for our legal team to review these changes. At a minimum, we should only do this for contracts above $20k a year, and even higher if they are asking for big changes (e.g. adding a Service Level Agreements). The minimum is $100k to bring your own contract instead of our template - see 'Non PostHog Contracts' below.
In addition, customers requiring our Enterprise plan need to sign up for a minimum of $20k of PostHog Cloud Credit for a year, as well as adding the Teams plan to their subscription.

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