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Update who-we-do-business-with.md #9190

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Update who-we-do-business-with.md
joethreepwood Aug 16, 2024
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joethreepwood Aug 16, 2024
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14 changes: 13 additions & 1 deletion contents/handbook/growth/sales/who-we-do-business-with.md
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Expand Up @@ -11,7 +11,7 @@ We firmly adhere to laws in countries where we do business, and welcome everyone

In these cases, we may choose not to do business with the customer.

#### Sanctioned countries and companies
## Sanctioned countries and companies

US laws mean we may also be prohibited from working with certain companies, due to ongoing US sanctions. In this case we do not have discretion - we are banned from working with these companies entirely.

Expand Down Expand Up @@ -43,3 +43,15 @@ US sanctions mean that we are not allowed to offer services [at all](https://www
- North Korea
- Syria

## Update for June 2024 US sanctions against Russia
In June 2024, the US Treasury's Office of Foreign Asset Control issued [updated sanctions against Russia](https://ofac.treasury.gov/sanctions-programs-and-country-information) which prohibit the sale or supply of services to individuals or organizations in Russia. The sanctions take effect on September 10, 2024 and continue indefinitely.

We must comply with these sanctions, so in August 2024 we contacted impacted individuals to let them know we would make the following changes on **September 9th, 2024**:

- We no longer accept any payments from individuals or organizations based in Russia
- We block access to PostHog for all individuals in Russia, based on their IP
- We terminated paid accounts with all customers located in Russia

There are some exemptions to the sanctions including any service to any entity located in the Russian Federation that is owned or controlled, directly or indirectly, by a U.S. person.

> If you believe you've been incorrectly impacted by our response to these sanctions, or have further questions about them, please contact [[email protected]](mailto:[email protected]) so we can investigate.
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