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Update crm.md #9241

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Sep 10, 2024
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Update crm.md #9241

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7 changes: 4 additions & 3 deletions contents/handbook/growth/sales/crm.md
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Expand Up @@ -27,9 +27,10 @@ Salesforce offers a ton of [resources](https://trailhead.Salesforce.com) if you
## Managing our CRM

People currently come into Salesforce through one of the following ways:
- They email [email protected]
- They fill in a contact/demo request form through the website
- They are manually added to Salesforce by a member of the team, e.g. if you met someone interested in PostHog at an event
- Email Inquiries: When someone emails our sales team at [email protected]
- Website Forms: When they complete a contact or demo request form on our website
- Product Sign-ups: When they sign up for specific products or plans that include onboarding assistance (e.g., Teams Plan)
- Manual Entry: When a team member manually adds a contact, such as meeting someone interested in PostHog at an event

### Email

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