Case

http://supportapi.lenovo.com/Documentation/Case.html

Case

Usage

URL

/Version/Case/ID

Roles

• WebAPI.Case

Information

This API will return the caseobject

Fields returned are

• ID
• Type (Call, Request, Order, Incident)
• Summary
• Description
• Opened
• Closed
• Status
• Product
  • Serial
  • ID (Type of this product)
• Customer (will have one of)
  • ID
  • Email
  • Phone

Variants

ID passed in query string

Usage: /Case?ID=xx

Same as the parent

Multiple IDs passed in query string

Usage: /Case?ID=xx,yy

Returns a list of response objects (like parent)

POST with the data containing a comma separated list of IDs

e.g.. curl --data "ID=xx,yy" -X POST "http://supportapi.lenovo.com/V2.5/Case"

Returns a list of response objects (like parent)

Cases for a product

Usage: /Case?Serial=xx

This method will return a list of casesfor this product.

Optional Parameter Type=tt where tt can be Call, Request, Order or Incident. Default is everything

Optional Parameter Updated=dd where dd is a ISO date for the earliest updated case for this product. Default is updated in past 30 days

Optional Parameter Status=ss where ss is Open or Closed. Default is Open

The fields for each case are

• ID
• Type
• Status
• Opened
• Closed

Create a case

Usage: POST /Case

POST Data (must be a JSON structure)

• Product
  • Serial
  • Type (MT is sufficient and is optional)
• Customer
  • Email
  • Phone
  • Name
  • Address (List of lines
  • City
  • State
  • ZIP
  • Country (Default is request country)
  • Language (Default is request language)
• Problem

Response

The case creation is an asynchronous request. The response to the POST will just be a HTTP 200 message. When the case is created, the user (identified by the EMail) will be sent an email with the case ID and summary