Feat/customer service example - #301

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usionkong:feat/customer-service-example

Commits on Sep 2, 2026

feat(customer-service): 零售客服骨架 —— 状态源、两个工具面、身份与订单

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ac79ca4
docs(customer-service): 补 README 双语与 .env.example

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74b8c82
feat(customer-service): 写库工具 —— 把「写库前确认」做成数据依赖

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b6062be
docs(customer-service): README 同步批准机制与缺口进度

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e0165ed
feat(customer-service): 后台 A2A Agent —— auth_required 全链跑通

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fe8abed
docs(customer-service): README 记录 auth_required 实测结论与三个坑

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1eabe4b
feat(customer-service): Policy 抽取器 —— 分「确定 / 待决定」两栏

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9cbb102
feat(customer-service): 前后台名单自动建议 —— 规则推，不调模型

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116ff91
feat(customer-service): 业务规则搬进 guards.json —— 改配置真的会改行为

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9343de5
feat(customer-service): 航空域 —— 决策表 schema 顶住了交叉表与区间边界

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cc90e30
feat(customer-service): 用「跑三次的分歧」替掉模型自评的 confidence

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9d7cfcc

Commits on Sep 3, 2026

feat(customer-service): Policy 配置台的界面

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02e0eb9
feat(customer-service): 前台网关接线，auth_required 实测到第 4 步

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8d2fb61
fix(customer-service): 关掉前台的联网检索，客服的信息边界应当封闭

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803e786
feat(customer-service): policy.md 挂成 knowledge 检索源

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d95b8e3
feat(customer-service): 客服工作台，让链路在界面上可见

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8c2ba77
feat(customer-service): 工具集按域组装，航空域三个只读工具落地

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ddb9048
feat(customer-service): 航空退票 —— 五输入决策表接上两段式批准

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94c7bfb
feat(customer-service): 航空第三批 —— 四张决策表全部接上工具

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12f0cd3