chore: Improve Omnichannel Contact Center routing

[dougfabris]

Proposed changes (including videos or screenshots)

Currently the contact center routing is messed up with some unnecessary params which turn it difficult to handle the router properly. This PR aims to reduce this complexity to be able to handle the new tabs inside contact info.

Issue(s)

Steps to test or reproduce

Further comments

[dionisio-bot]

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Latest commit: 9aaf2ee

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[codecov]

Codecov Report

All modified and coverable lines are covered by tests ✅

Project coverage is 75.19%. Comparing base (5637551) to head (9aaf2ee).
Report is 1 commits behind head on develop.

Additional details and impacted files

@@           Coverage Diff            @@
##           develop   #33943   +/-   ##
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  Coverage    75.19%   75.19%           
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  Files          495      495           
  Lines        21601    21601           
  Branches      5362     5362           
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  Hits         16242    16242           
  Misses        4717     4717           
  Partials       642      642           

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unit	75.19% <ø> (ø)

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