Error on Alert Manager on Splunk Cloud

[gcusello]

Hi at all,
I tried to use this App on Splunk Cloud and it runs for the most features, but I’m receiving the following error: “A custom JavaScript error caused an issue loading your dashboard. See the Developer Console for more details” in many dashboards as:
• Reports – Stat Transictions
• Reports – Incident Export
• Settings – Incident Settings
• Settings -- Alert Status
• Settings – Drilldown Actions
• Settings – External Workflow Actions
• Settings -- User Settings
• Settings – eMail Templates

In addition I haven’t any Alert result details in the Incident Posture.

Are there know issues on Splunk Cloud?

On Splunk Cloud I cannot access CLI, so how can I debug JS errors?

Than you for your attention.

Ciao.
Giuseppe

[M0re85]

I got the same issue

[twaller80]

Hey All

Just a little info on what I just found relating to this issue. I received the same error when trying to Edit any incident in the dashboard.

What I did to find the root issue was load the Incident Posture dashboard, then open the Developer Console in the browser. Then I watched the Console tab and looked for errors when I tried to Edit an incident. What I found was an error that said:
"Uncaught TypeError: $(...).select2 is not a function"

What ended up being my problem was that the select2 library was not being loaded in the JavaScript code in the .js file in the /appserver/static/ directory.

What I did was backup the kvstore since that's where the settings for the app and its data lives, uninstall/delete the app, restart splunk, reinstall the app, configure from the UI, restart splunk again., restore the kvstore.

After that the javascript error went away.

My advice to troubleshoot it more would be to see what errors you get when you're doing things via the Web Browser Developer Console/Developer Tools. That will at least get you a starting point.

I would also like to note that Im not the developer or affiliated with them in any way. Just a guy who had the same issue.