2.18.0

Added:

• Multiparty Chat - allowing up to 4 additional agents to join an ongoing chat conversation, making it easier to collaborate and resolve customer issues quickly.

Updated:

• Documentation
• Cheat sheet
• APIs

2.17.0

What's Changed

• Introducing Email related updates
• Storage access settings from initCCP are now deprecated after Google is no longer deprecating 3rd party cookies by default.

Full Changelog: v2.16.0...v2.17.0

2.16.0

Added:

Global resiliency APIs. See Documentation-GR.md for more details.

2.15.0

Added:

• Screen Sharing
• File Transpilation

2.14.6

Added:

• typescript support for onSoftphoneSessionInit
• updated type definition for AttributeDictionary, SegmentAttributeDictionary, ReferenceDictionary
• typescript SYSTEM and ERROR types for AgentStateType
• Agent and Contact events subscriptions now return subscription

2.14.5

Made change to prevent more than one login popup from appearing when an embedded CCP is opened in two or more tabs.

2.14.4

• Adding AWS_WORKSPACE as an option in VDIPlatform

2.14.3

• Fixed hasAnySearchParameter in agent-app.js
• Disabled request-storage-access by default - this was preventing search params from being passed into initApp

2.14.2

• Updating initApp to allow customers to call the method with search parameters which originally wasn't a feature. This enables customers with custom workspaces to attach params such as ?visual-refresh=true or any values they wish to pass to this url.
• ?visual-refresh=true is used to access CCPUI's updated UI (aka Cloudscape)
• Adding typing for getChannelContext()

2.14.1

Description of changes:

• Adding initCCP param to set custom ringtone for chat.
• Adding initCCP param to disable task ringtone.
  Example:

connect.core.initCCP(containerDiv, {
    ...,
    task: {
            disableRingtone: false, // optional, defaults to false
            ringtoneUrl: "[your-ringtone-filepath].mp3", // optional, defaults to CCP's default ringtone if a falsy value is set
     }
}

• Removing local storage check for login popups that was preventing popups from opening if the browser blocked the initial popup for permissions or if the customer closed the popup. Addresses Issues:
  • #858
  • #852
  • #490