Freshdesk Widget

Freshdesk Integration for the PBX Widget.

Requirements

Widget Server

Usage

1. Development
   • Install the FDK CLI
   • Update the widgetUrl key in zcli.apps.config.json file with your development/test widget server's URL.
   • Run the command fdk run to start the development server.
2. Production
   • Run the command fdk pack to build the Freshdesk installer.
   • The installer zip file will be in the directory dist.

Install in Freshdesk

• Navigate to your Freshworks Developer Portal.
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• Select the New App Button
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• Select Custom app, type in app name, upload installer and proceed.
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• Fill the required fields, upload icon, then save and publish.
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• Go to Marketplace => Manage Apps => Custom Apps, and the app should be available for installation
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• Click on install, and fill the widget url field with your Widget Server's URL, DO NOT CHANGE Domain name and API key fields as they are auto populated.
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• Install then refresh the dashboard, the app should now be available in your sidebar.
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