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Clients not receiving appointment details by email #17662

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inspirescot opened this issue Nov 15, 2024 · 0 comments
Open

Clients not receiving appointment details by email #17662

inspirescot opened this issue Nov 15, 2024 · 0 comments
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🐛 bug Something isn't working emails area: emails, cancellation email, reschedule email, inbox, spam folder, not getting email

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@inspirescot
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Clients who book our free consultation, are not receiving an email with booking information (date, time, meeting link etc.)
We receive confirmation fine.

We have helped clients check junk / spam folders and still no sign of the email.

This has just started happening this week, where clients are not turning up to their appointments. When contacted, they confirm that no email was received, confirming the appointment.

Actual Results

  • Clients are not receiving appointment confirmation

Expected Results

  • Once the client submits the appointment request, we receive an email and the client receives an email.

Technical details

N/A

Evidence

  • We have helped several clients check their email boxes, via video call, and there is no sign of the email in their inbox, junk or spam folder.
@inspirescot inspirescot added the 🐛 bug Something isn't working label Nov 15, 2024
@inspirescot inspirescot changed the title Clients not receiving meeting details Clients not receiving appointment details by email Nov 15, 2024
@dosubot dosubot bot added the emails area: emails, cancellation email, reschedule email, inbox, spam folder, not getting email label Nov 15, 2024
vishwamartur added a commit to vishwamartur/cal.com that referenced this issue Nov 17, 2024
@vishwamartur
Fix clients not receiving appointment details by email
dacfa0f 
Related to calcom#17662

Add functionality to send appointment confirmation emails to clients after booking creation.

* **packages/emails/email-manager.ts**
  - Add `sendAppointmentConfirmationEmail` function to send appointment confirmation emails to clients.
  - Import necessary modules and templates for the new function.

* **apps/api/v1/pages/api/bookings/_post.ts**
  - Import `sendAppointmentConfirmationEmail` function.
  - Call `sendAppointmentConfirmationEmail` function after a booking is created.

* **apps/api/v2/src/modules/email/email.service.ts**
  - Add `sendAppointmentConfirmationEmail` method to send appointment confirmation emails to clients.
  - Import necessary modules and templates for the new method.

* **apps/api/v1/test/lib/bookings/_post.test.ts**
  - Add test cases to verify that `sendAppointmentConfirmationEmail` function is called after a booking is created.
@vishwamartur vishwamartur mentioned this issue Nov 17, 2024
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This was referenced Nov 18, 2024
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🐛 bug Something isn't working emails area: emails, cancellation email, reschedule email, inbox, spam folder, not getting email
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@inspirescot