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formatting FAQs
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nearnshaw committed Nov 20, 2024
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23 changes: 17 additions & 6 deletions content/player/FAQs/contact-and-support.md
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Expand Up @@ -9,9 +9,20 @@ url: /player/FAQs/support
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---

- **I need help, how do I contact the Support Team?**
In the bottom right of any [decentraland.org](http://decentraland.org) page, you’ll see a chat icon. Click on this to open a chat with the Support Team or go to [decentraland.org/help](http://decentraland.org/help).
- **Where can I contact the Decentraland Foundation to discuss a partnership?**
You can email the Foundation’s partnership team at [email protected].
- **How can I stay up to date with Decentraland news?**
Follow Decentraland on [Instagram](https://www.instagram.com/decentraland_foundation/), [Discord](https://dcl.gg/discord), or [X](https://twitter.com/decentraland), and [subscribe](https://decentraland.beehiiv.com/subscribe) to the weekly newsletter to make sure you never miss and update!
{{< details class="faq-details" anchor="true" title="I need help, how do I contact the Support Team?" >}}

In the bottom right of any [decentraland.org](http://decentraland.org) page, you’ll see a chat icon. Click on this to open a chat with the Support Team or go to [decentraland.org/help](http://decentraland.org/help).

{{</ details >}}

{{< details class="faq-details" anchor="true" title="Where can I contact the Decentraland Foundation to discuss a partnership?" >}}

You can email the Foundation’s partnership team at [email protected].

{{</ details >}}

{{< details class="faq-details" anchor="true" title="How can I stay up to date with Decentraland news?" >}}

Follow Decentraland on [Instagram](https://www.instagram.com/decentraland_foundation/), [Discord](https://dcl.gg/discord), or [X](https://twitter.com/decentraland), and [subscribe](https://decentraland.beehiiv.com/subscribe) to the weekly newsletter to make sure you never miss and update!

{{</ details >}}
114 changes: 68 additions & 46 deletions content/player/FAQs/creating-in-decentraland.md

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238 changes: 149 additions & 89 deletions content/player/FAQs/decentraland-101.md

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30 changes: 20 additions & 10 deletions content/player/FAQs/my-account.md
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Expand Up @@ -9,13 +9,23 @@ url: /player/FAQs/account
weight: 4
---

- **How do I assign a NAME to my avatar?**
Congratulations! You’ve claimed your unique NAME. All NAME management takes place at [decentraland.org/builder/names](https://decentraland.org/builder/names). There, you’ll see the NAME you’ve just acquired and can assign it to your avatar.
- **Where can I find my wallet address?**
You can easily copy the wallet address associated with your Decentraland account in-world or from decentraland.org.
In-world, click on your profile picture in the top left, and your wallet address will be under your avatar’s name. Online, make sure you’re logged in, then open your profile. You wallet address will be under your avatar’s name.
- **How can I get customized email notifications?**
Want to stay up to date with what’s happening in-world while your’re offline? Sign up to get personal notifications to your email from [Account Settings](https://decentraland.org/account/). From the Decentraland website, click on your profile picture in the upper right to open the personal menu, select ‘Account Settings’, and then ‘Email Notifications’ on the left.
After adding your email, you’ll be able to select the types of notifications you’d like to get emails about, e.g. Marketplace sales, Event reminders, or DAO activity.
- **I’ve lost access to the digital wallet linked to my Decentraland account, now what?**
Unfortunately, if you lose access to your wallet, the Decentraland account linked to it cannot be recovered. You will need to make a new Decentraland account. Please remember to always keep your wallet recovery pass phrases in a safe and secure location.
{{< details class="faq-details" anchor="true" title="How do I assign a NAME to my avatar?" >}}

Congratulations! You’ve claimed your unique NAME. All NAME management takes place at [decentraland.org/builder/names](https://decentraland.org/builder/names). There, you’ll see the NAME you’ve just acquired and can assign it to your avatar.

{{</ details >}}
{{< details class="faq-details" anchor="true" title="Where can I find my wallet address?" >}}

You can easily copy the wallet address associated with your Decentraland account in-world or from decentraland.org.
In-world, click on your profile picture in the top left, and your wallet address will be under your avatar’s name. Online, make sure you’re logged in, then open your profile. You wallet address will be under your avatar’s name.

{{</ details >}}
{{< details class="faq-details" anchor="true" title="How can I get customized email notifications?" >}}
Want to stay up to date with what’s happening in-world while your’re offline? Sign up to get personal notifications to your email from [Account Settings](https://decentraland.org/account/). From the Decentraland website, click on your profile picture in the upper right to open the personal menu, select ‘Account Settings’, and then ‘Email Notifications’ on the left.
After adding your email, you’ll be able to select the types of notifications you’d like to get emails about, e.g. Marketplace sales, Event reminders, or DAO activity.

{{</ details >}}
{{< details class="faq-details" anchor="true" title="I’ve lost access to the digital wallet linked to my Decentraland account, now what?" >}}

Unfortunately, if you lose access to your wallet, the Decentraland account linked to it cannot be recovered. You will need to make a new Decentraland account. Please remember to always keep your wallet recovery pass phrases in a safe and secure location.
{{</ details >}}
54 changes: 38 additions & 16 deletions content/player/FAQs/places.md
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Expand Up @@ -9,19 +9,41 @@ url: /player/FAQs/seplacescurity
weight: 5
---

- **What are Places?**
[Places](https://decentraland.org/places/) shows certain points of interest in Genesis City and Worlds.
- **How do I edit the title, description or image of my Place?**
The title, description and image of your Place are taken from the scene metadata. Find out more about editing the [**scene metadata**]({{< ref "/content/creator/scene-editor/scene-settings.md" >}})).
- **How does my Place get updated?**
When you re-upload your scene, the Places website will update any metadata automatically.
- **What happens if I change my Place significantly?**
Each Place is assigned a unique ID. When certain conditions are met, your Place may be deemed “new”, resulting in a new ID assignment. This change will cause your Place to lose any accumulated favorites and likes. For details on these conditions, please refer to [**ADR: Place Identifiers**](https://adr.decentraland.org/adr/ADR-186).
- **How is the like percentage calculated?**
In order to prevent abuse, the like percentage is calculated from likes and dislikes from users who have at least 100 [**voting power**]({{< ref "/content/player/dao/dao-userguide.md#voting-power" >}}). Anyone with an account can like or dislike, but only qualifying votes are used to calculate the like percentage.
Increase your chances of getting a good rating by making sure your Place has a title, description and thumbnail.
- **How can my Place become a Point of Interest?**
Points of interest are notable locations in Decentraland. These “POIs” are promoted in several areas of the virtual world’s UI, and are promoted as good places for users to explore, especially people new to Decentraland.
You can create a [**proposal**]({{< ref "/content/player/dao/dao-userguide.md#creating-a-proposal" >}}) in the [**DAO**](https://decentraland.org/dao/en/) to nominate your Place as a Point of Interest.
- **Which Worlds appear in the Worlds tab?**
As defined in the *Worlds 1.0 - Short-Term Plan* [**DAO proposal**](https://decentraland.org/governance/proposal/?id=e712bb50-e822-11ed-b8f1-75dbe089d333/), we allow discoverability of Worlds deployed to Foundation’s World Content Server only for NAME owners that also hold LAND or an active LAND rental contract.
{{< details class="faq-details" anchor="true" title="What are Places?" >}}

[Places](https://decentraland.org/places/) shows certain points of interest in Genesis City and Worlds.

{{</ details >}}
{{< details class="faq-details" anchor="true" title="How do I edit the title, description or image of my Place?" >}}

The title, description and image of your Place are taken from the scene metadata. Find out more about editing the [**scene metadata**]({{< ref "/content/creator/scene-editor/scene-settings.md" >}})).

{{</ details >}}
{{< details class="faq-details" anchor="true" title="How does my Place get updated?" >}}

When you re-upload your scene, the Places website will update any metadata automatically.

{{</ details >}}
{{< details class="faq-details" anchor="true" title="What happens if I change my Place significantly?" >}}

Each Place is assigned a unique ID. When certain conditions are met, your Place may be deemed “new”, resulting in a new ID assignment. This change will cause your Place to lose any accumulated favorites and likes. For details on these conditions, please refer to [**ADR: Place Identifiers**](https://adr.decentraland.org/adr/ADR-186).

{{</ details >}}
{{< details class="faq-details" anchor="true" title="How is the like percentage calculated?" >}}

In order to prevent abuse, the like percentage is calculated from likes and dislikes from users who have at least 100 [**voting power**]({{< ref "/content/player/dao/dao-userguide.md#voting-power" >}}). Anyone with an account can like or dislike, but only qualifying votes are used to calculate the like percentage.
Increase your chances of getting a good rating by making sure your Place has a title, description and thumbnail.

{{</ details >}}
{{< details class="faq-details" anchor="true" title="How can my Place become a Point of Interest?" >}}

Points of interest are notable locations in Decentraland. These “POIs” are promoted in several areas of the virtual world’s UI, and are promoted as good places for users to explore, especially people new to Decentraland.
You can create a [**proposal**]({{< ref "/content/player/dao/dao-userguide.md#creating-a-proposal" >}}) in the [**DAO**](https://decentraland.org/dao/en/) to nominate your Place as a Point of Interest.

{{</ details >}}

{{< details class="faq-details" anchor="true" title="Which Worlds appear in the Worlds tab?" >}}

As defined in the *Worlds 1.0 - Short-Term Plan* [**DAO proposal**](https://decentraland.org/governance/proposal/?id=e712bb50-e822-11ed-b8f1-75dbe089d333/), we allow discoverability of Worlds deployed to Foundation’s World Content Server only for NAME owners that also hold LAND or an active LAND rental contract.

{{</ details >}}
34 changes: 24 additions & 10 deletions content/player/FAQs/posting-events.md
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weight: 3
---

- **Can anyone post an event on the Event Page?**
Yes, anyone in the Decentraland community can create an Event listing for an event that takes place within Genesis City or a World. Being a LAND owner is not a requirement.
- **How do I post an event to the Event page?**
Check out a quick breakdown here:
https://www.youtube.com/watch?v=jMNk_W1yqjU
And yes you can edit event details after publishing!
- **How does the event review process work?**
Review times depend on day/time of event submission, but won’t take longer than a few hours. Events are reviewed by the team at the Decentraland Foundation. Add your email or Discord username so you can be contacted if necessary.
- **My event wasn’t published, why not?**
Your event may not have passed review because you did not fill in all the required information. Make sure you complete every field in the form when submitting an event.
{{< details class="faq-details" anchor="true" title="Can anyone post an event on the Event Page?" >}}

Yes, anyone in the Decentraland community can create an Event listing for an event that takes place within Genesis City or a World. Being a LAND owner is not a requirement.

{{</ details >}}
{{< details class="faq-details" anchor="true" title="How do I post an event to the Event page?" >}}

Check out a quick breakdown here:
https://www.youtube.com/watch?v=jMNk_W1yqjU
And yes you can edit event details after publishing!

{{</ details >}}

{{< details class="faq-details" anchor="true" title="How does the event review process work?" >}}

Review times depend on day/time of event submission, but won’t take longer than a few hours. Events are reviewed by the team at the Decentraland Foundation. Add your email or Discord username so you can be contacted if necessary.

{{</ details >}}

{{< details class="faq-details" anchor="true" title="My event wasn’t published, why not?" >}}

Your event may not have passed review because you did not fill in all the required information. Make sure you complete every field in the form when submitting an event.

{{</ details >}}
56 changes: 35 additions & 21 deletions content/player/FAQs/security.md
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weight: 4
---

- **Is it ok to share my wallet address?**
Yes, your wallet address, a unique sting of numbers and letters, is like a bank account number. Others can use it to send you gifts, like a Wearable, but not to take items from you.
You can find your Decentraland account wallet address by clicking on your profile in-world or when you’re logged in on decentraland.org. It will be under your avatar’s name.
- **Someone wants to send me an item for free—is it a scam?**
Sending gifts of Wearables or Emotes is a common tradition in Decentraland, so this should not automatically register as a red flag. For someone to send you a gift, they will need your wallet address, a unique string of numbers and letters, but data this alone is not something that can be used to scam you. If someone sends you a gift using your wallet address, it should appear in your Backpack without any necessary action from you.
What you should **never** give out is your ‘seed phrase’ (this applies if your Decentraland account is linked to an external digital wallet).
- **What are the most common scams to look out for?**
One of the most common scams are websites, social accounts, emails, and DMs impersonating Decentraland and advertising a free airdrop of MANA. This is something Decentraland will **NEVER** do.
Another common tactic is pretending to be a potential client and sending a file containing a virus. Always be very cautious with messages from people you don’t know personally and **never** download files from them.

![](/images/media/player/domains.png)

A good rule is to always take the time to verify urls and email addresses before taking any actions. True Decentraland websites will always have the base [decentraland.org](http://decentraland.org) and the weekly newsletter will only come from [email protected].
Read more about [Safety Tips & Tricks](https://decentraland.org/blog/about-decentraland/how-to-keep-your-digital-assets-safe-in-the-metaverse).

- **What should I do if my account/digital wallet has been compromised?**
If you've unfortunately been the victim of account compromise and notice your wallet has been drained, there are a few things you should do next, depending on how the hack occurred:
- If you have any remaining assets in your wallet, you can try to transfer them to a new, uncompromised account immediately and discontinue using the compromised wallet completely. Create your new wallet from a different device in case the virus is still present on your computer.
- If the hack occurred through a downloaded file, you’ll want to wipe your PC completely to remove any malware.
- Regardless of how the hack occurred, you can report the incident to your local authorities. This can not only help with the investigation—given local legislation—but also assist in creating a police report, which can be useful for flagging compromised assets on platforms like Opensea.
After securing your assets and ensuring your devices are clean, you can create a new Decentraland account and get back to exploring.
{{< details class="faq-details" anchor="true" title="Is it ok to share my wallet address?" >}}

Yes, your wallet address, a unique sting of numbers and letters, is like a bank account number. Others can use it to send you gifts, like a Wearable, but not to take items from you.
You can find your Decentraland account wallet address by clicking on your profile in-world or when you’re logged in on decentraland.org. It will be under your avatar’s name.

{{</ details >}}

{{< details class="faq-details" anchor="true" title="Someone wants to send me an item for free—is it a scam?" >}}

Sending gifts of Wearables or Emotes is a common tradition in Decentraland, so this should not automatically register as a red flag. For someone to send you a gift, they will need your wallet address, a unique string of numbers and letters, but data this alone is not something that can be used to scam you. If someone sends you a gift using your wallet address, it should appear in your Backpack without any necessary action from you.
What you should **never** give out is your ‘seed phrase’ (this applies if your Decentraland account is linked to an external digital wallet).

{{</ details >}}

{{< details class="faq-details" anchor="true" title="What are the most common scams to look out for?" >}}

One of the most common scams are websites, social accounts, emails, and DMs impersonating Decentraland and advertising a free airdrop of MANA. This is something Decentraland will **NEVER** do.
Another common tactic is pretending to be a potential client and sending a file containing a virus. Always be very cautious with messages from people you don’t know personally and **never** download files from them.

![](/images/media/player/domains.png)

A good rule is to always take the time to verify urls and email addresses before taking any actions. True Decentraland websites will always have the base [decentraland.org](http://decentraland.org) and the weekly newsletter will only come from [email protected].
Read more about [Safety Tips & Tricks](https://decentraland.org/blog/about-decentraland/how-to-keep-your-digital-assets-safe-in-the-metaverse).
{{</ details >}}

{{< details class="faq-details" anchor="true" title="What should I do if my account/digital wallet has been compromised?" >}}

If you've unfortunately been the victim of account compromise and notice your wallet has been drained, there are a few things you should do next, depending on how the hack occurred:

- If you have any remaining assets in your wallet, you can try to transfer them to a new, uncompromised account immediately and discontinue using the compromised wallet completely. Create your new wallet from a different device in case the virus is still present on your computer.
- If the hack occurred through a downloaded file, you’ll want to wipe your PC completely to remove any malware.
- Regardless of how the hack occurred, you can report the incident to your local authorities. This can not only help with the investigation—given local legislation—but also assist in creating a police report, which can be useful for flagging compromised assets on platforms like Opensea.
After securing your assets and ensuring your devices are clean, you can create a new Decentraland account and get back to exploring.

{{</ details >}}

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