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@@ -9,9 +9,20 @@ url: /player/FAQs/support | |
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- **I need help, how do I contact the Support Team?** | ||
In the bottom right of any [decentraland.org](http://decentraland.org) page, you’ll see a chat icon. Click on this to open a chat with the Support Team or go to [decentraland.org/help](http://decentraland.org/help). | ||
- **Where can I contact the Decentraland Foundation to discuss a partnership?** | ||
You can email the Foundation’s partnership team at [email protected]. | ||
- **How can I stay up to date with Decentraland news?** | ||
Follow Decentraland on [Instagram](https://www.instagram.com/decentraland_foundation/), [Discord](https://dcl.gg/discord), or [X](https://twitter.com/decentraland), and [subscribe](https://decentraland.beehiiv.com/subscribe) to the weekly newsletter to make sure you never miss and update! | ||
{{< details class="faq-details" anchor="true" title="I need help, how do I contact the Support Team?" >}} | ||
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In the bottom right of any [decentraland.org](http://decentraland.org) page, you’ll see a chat icon. Click on this to open a chat with the Support Team or go to [decentraland.org/help](http://decentraland.org/help). | ||
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{{</ details >}} | ||
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{{< details class="faq-details" anchor="true" title="Where can I contact the Decentraland Foundation to discuss a partnership?" >}} | ||
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You can email the Foundation’s partnership team at [email protected]. | ||
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{{</ details >}} | ||
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{{< details class="faq-details" anchor="true" title="How can I stay up to date with Decentraland news?" >}} | ||
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Follow Decentraland on [Instagram](https://www.instagram.com/decentraland_foundation/), [Discord](https://dcl.gg/discord), or [X](https://twitter.com/decentraland), and [subscribe](https://decentraland.beehiiv.com/subscribe) to the weekly newsletter to make sure you never miss and update! | ||
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{{</ details >}} |
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@@ -9,24 +9,38 @@ url: /player/FAQs/security | |
weight: 4 | ||
--- | ||
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- **Is it ok to share my wallet address?** | ||
Yes, your wallet address, a unique sting of numbers and letters, is like a bank account number. Others can use it to send you gifts, like a Wearable, but not to take items from you. | ||
You can find your Decentraland account wallet address by clicking on your profile in-world or when you’re logged in on decentraland.org. It will be under your avatar’s name. | ||
- **Someone wants to send me an item for free—is it a scam?** | ||
Sending gifts of Wearables or Emotes is a common tradition in Decentraland, so this should not automatically register as a red flag. For someone to send you a gift, they will need your wallet address, a unique string of numbers and letters, but data this alone is not something that can be used to scam you. If someone sends you a gift using your wallet address, it should appear in your Backpack without any necessary action from you. | ||
What you should **never** give out is your ‘seed phrase’ (this applies if your Decentraland account is linked to an external digital wallet). | ||
- **What are the most common scams to look out for?** | ||
One of the most common scams are websites, social accounts, emails, and DMs impersonating Decentraland and advertising a free airdrop of MANA. This is something Decentraland will **NEVER** do. | ||
Another common tactic is pretending to be a potential client and sending a file containing a virus. Always be very cautious with messages from people you don’t know personally and **never** download files from them. | ||
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![](/images/media/player/domains.png) | ||
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A good rule is to always take the time to verify urls and email addresses before taking any actions. True Decentraland websites will always have the base [decentraland.org](http://decentraland.org) and the weekly newsletter will only come from [email protected]. | ||
Read more about [Safety Tips & Tricks](https://decentraland.org/blog/about-decentraland/how-to-keep-your-digital-assets-safe-in-the-metaverse). | ||
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- **What should I do if my account/digital wallet has been compromised?** | ||
If you've unfortunately been the victim of account compromise and notice your wallet has been drained, there are a few things you should do next, depending on how the hack occurred: | ||
- If you have any remaining assets in your wallet, you can try to transfer them to a new, uncompromised account immediately and discontinue using the compromised wallet completely. Create your new wallet from a different device in case the virus is still present on your computer. | ||
- If the hack occurred through a downloaded file, you’ll want to wipe your PC completely to remove any malware. | ||
- Regardless of how the hack occurred, you can report the incident to your local authorities. This can not only help with the investigation—given local legislation—but also assist in creating a police report, which can be useful for flagging compromised assets on platforms like Opensea. | ||
After securing your assets and ensuring your devices are clean, you can create a new Decentraland account and get back to exploring. | ||
{{< details class="faq-details" anchor="true" title="Is it ok to share my wallet address?" >}} | ||
|
||
Yes, your wallet address, a unique sting of numbers and letters, is like a bank account number. Others can use it to send you gifts, like a Wearable, but not to take items from you. | ||
You can find your Decentraland account wallet address by clicking on your profile in-world or when you’re logged in on decentraland.org. It will be under your avatar’s name. | ||
|
||
{{</ details >}} | ||
|
||
{{< details class="faq-details" anchor="true" title="Someone wants to send me an item for free—is it a scam?" >}} | ||
|
||
Sending gifts of Wearables or Emotes is a common tradition in Decentraland, so this should not automatically register as a red flag. For someone to send you a gift, they will need your wallet address, a unique string of numbers and letters, but data this alone is not something that can be used to scam you. If someone sends you a gift using your wallet address, it should appear in your Backpack without any necessary action from you. | ||
What you should **never** give out is your ‘seed phrase’ (this applies if your Decentraland account is linked to an external digital wallet). | ||
|
||
{{</ details >}} | ||
|
||
{{< details class="faq-details" anchor="true" title="What are the most common scams to look out for?" >}} | ||
|
||
One of the most common scams are websites, social accounts, emails, and DMs impersonating Decentraland and advertising a free airdrop of MANA. This is something Decentraland will **NEVER** do. | ||
Another common tactic is pretending to be a potential client and sending a file containing a virus. Always be very cautious with messages from people you don’t know personally and **never** download files from them. | ||
|
||
![](/images/media/player/domains.png) | ||
|
||
A good rule is to always take the time to verify urls and email addresses before taking any actions. True Decentraland websites will always have the base [decentraland.org](http://decentraland.org) and the weekly newsletter will only come from [email protected]. | ||
Read more about [Safety Tips & Tricks](https://decentraland.org/blog/about-decentraland/how-to-keep-your-digital-assets-safe-in-the-metaverse). | ||
{{</ details >}} | ||
|
||
{{< details class="faq-details" anchor="true" title="What should I do if my account/digital wallet has been compromised?" >}} | ||
|
||
If you've unfortunately been the victim of account compromise and notice your wallet has been drained, there are a few things you should do next, depending on how the hack occurred: | ||
|
||
- If you have any remaining assets in your wallet, you can try to transfer them to a new, uncompromised account immediately and discontinue using the compromised wallet completely. Create your new wallet from a different device in case the virus is still present on your computer. | ||
- If the hack occurred through a downloaded file, you’ll want to wipe your PC completely to remove any malware. | ||
- Regardless of how the hack occurred, you can report the incident to your local authorities. This can not only help with the investigation—given local legislation—but also assist in creating a police report, which can be useful for flagging compromised assets on platforms like Opensea. | ||
After securing your assets and ensuring your devices are clean, you can create a new Decentraland account and get back to exploring. | ||
|
||
{{</ details >}} |