Twilio Flex Plugin - Agent Real-Time Queues View

This Flex Plugin adds Real-Time Queues View to the Flex Agent UI. These data refresh every 1 to 3 seconds and are visible to users with the agent role.

The data is sourced from Sync maps and stored in a custom Redux store (namespace: agent-queue-stat)

Setup

Make sure you have Node.js as well as npm. We support Node >= 10.12 (and recommend the even versions of Node). Afterwards, install the dependencies by running npm install:

cd 

# If you use npm
npm install

Next, please install the Twilio CLI by running:

brew tap twilio/brew && brew install twilio

Finally, install the Flex Plugin extension for the Twilio CLI:

twilio plugins:install @twilio-labs/plugin-flex

Development

Run twilio flex:plugins --help to see all the commands we currently support. For further details on Flex Plugins refer to our documentation on the Twilio Docs page.