Update general_help_request.md

.github/ISSUE_TEMPLATE/general_help_request.md

@@ -7,17 +7,19 @@ about: Create a general help request
 * If you have some error the first thing you should do is to check "Manage » Logs » App Logs"! If there are any errors there - make sure to provide them in the issue.
 * Have you read FAQ? https://github.com/freescout-helpdesk/freescout/wiki/FAQ
 * If you have "Whoops something went wrong" error see: https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#11-troubleshooting
+* Before creating an issue try to disable all non-official modules and remove all custom code from your FreeScout and see if the issue still persists.
 * Feature requests for modules should be posted here: https://freescout.net/request-feature/
 * Docker questions should go here: https://github.com/tiredofit/docker-freescout/issues
 * Create separate issues for different topics - no need to mix all your problems into one issue.
 * Questions on issues with payments for modules should be sent by email: https://freescout.net/contact-us/
-* Don't forget that you are not the project manager. Try to be humble, polite, friendly and positive. Otherwise your account may be banned and it can't be undone.
-* Mentioning how much you've spent on modules is the way to be banned.
+* Don't forget that you are not the project manager. Try to be humble, polite, friendly and positive. Otherwise your account may be banned (and it can't be undone).
+* Mentioning how much you've spent on modules is also the way to be banned.
 
 Still here? Well clean this out and go ahead :)
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 PHP version: 
 FreeScout version: 
 Database: MySQL / PostgreSQL
-Are you using CloudFlare: Yes / No
+Are you using CloudFlare: Yes / No
+Are you using non-official modules: Yes / No